Top 10 Shopify Apps to Optimize Your Omnichannel eCommerce
Shopify apps are recognized not just for their range of exceptional tools and features but also as robust and adaptable catalysts for business growth within the Shopify ecosystem. Beyond the code and user-friendly interfaces, Shopify apps are reshaping how businesses engage with customers both online and in-store.
But what happens when these Shopify apps are integrated into an Omnichannel system? The answer lies in the seamless combination of technology and business strategy, creating a unified and appealing shopping experience across every channel.
In this article, let’s delve into 10 top Shopify apps that you need to know to elevate your Omnichannel eCommerce strategy to new heights and deliver true value to your customers.
Shopify POS
POS (Point of Sales) is known as Shopify’s most comprehensive solution for supporting online, offline and omnichannel sales activities. This Shopify app comes in two versions: Lite and Pro. Both enable merchants to accept payments, manage customer profiles, handle inventory, and track orders from all channels on a unified platform. Integrating Shopify POS helps deploy Omnichannel eCommerce more efficiently, delivering a seamless customer experience from online to offline with various shopping options such as:
- Buy online, Pick up in store
- Buy online, return and exchange in store
- Buy in-store, ship to customer
- Browse in-store, buy online
Rating: 4.1/5
Key features:
- Offers diverse shopping methods to boost conversions
- Manages customer profiles, product details, orders, and inventory rigorously
- Seamlessly connects and syncs data across sales channels
- Facilitates the sale and redemption of digital and physical gift cards both in-store and online
- Allows accepting multiple payment methods in a single transaction
Price:
- Shopify POS Lite: Included in all Shopify plans. Limited staff access, basic customer profiles, and allows returns at the original purchase location
- Shopify POS Pro: $89/month/location. Free for Shopify Plus merchants. Unlimited staff access, enables omnichannel sales, advanced customer profiles, professional sales reporting, and allows returns at any purchase location.
Smile: Loyalty & Rewards
Smile is an easy-to-use platform designed to create promotional campaigns and customer loyalty programs, aiming to boost sales and customer retention. With Smile, you can establish point systems, discount vouchers and special offers to encourage repeat purchases and enhance customer interactions across various channels.
As one of the valuable Shopify apps for deploying Omnichannel eCommerce, Smile facilitates seamless integration with other marketing and sales campaigns such as email, subscriptions, and POS. This ensures a more intuitive, diverse, and engaging experience for customers.
Rating: 4.9/5
Key features:
- Create and customize loyalty programs with flexible point accrual and redemption rules
- Seamlessly integrate with popular apps like Klaviyo, Gorgias, Shopify POS, and Judge.me
- Automatically translate loyalty programs into six available languages including English, French, Portuguese, German, Spanish, and Chinese
- Allow non-members to earn and redeem points
Price:
- Free: Installation at no cost, with up to 200 orders per month
- Starter: $49/month, with up to 500 orders per month
- Growth: $199/month, with up to 2,500 orders per month
- Plus: $999/month, with up to 7,500 orders per month
Avada Email Marketing & SMS
Avada is one of Shopify Omnichannel apps that allows to create and automate email marketing and SMS strategies. Regarded as an efficient solution, it enables brands to engage, follow up, convert, and foster long-term customer relationships through various channels such as email, SMS, pop-ups, push notifications, and WhatsApp. This facilitates seamless Omnichannel Marketing optimization across online and offline platforms.
Rating: 4.9/5
Key features:
- Automates Omnichannel Marketing workflows
- Offers a diverse range of email marketing templates
- Allows creating and sending of various email types within newsletter campaigns
- Captures potential customers through forms and pop-ups
- Personalized email and SMS messages
- Provides a simple and user-friendly editor
Price:
- Free: Includes up to 12,000 emails, basic automation, and standard email templates
- Pro: $16/month, includes up to 12,000 emails/month, unlimited automation, access to all email templates, and supports SMS and WhatsApp
- Advanced: $47/month, includes unlimited emails, all Pro plan features, integration with Google and Facebook Ads, and admin account management.
Zendesk
Deploying Omnichannel eCommerce or any type of online business requires meticulous customer care services. Zendesk is the perfect solution to streamline this process.
This Shopify Omnichannel app enables you to engage with customers via email, hotline, live chat, social media, and various other channels, all managed through a single, simple and intuitive dashboard. Integrating the Zendesk app into the Shopify system can enhance customer relationships and efficiently resolve customer issues.
Rating: 2.9/5
Key features:
- Allows access to customer data for quick and personalized support
- Processes refunds, and cancels orders directly from the Zendesk app sidebar
- Embeds live chat into any sales channel with just one click
Price:
- Suite Team: $55/month
- Suite Growth: $89/month
- Suite Professional: $115/month
- Suite Enterprise: $150/month
Stocky
This inventory management app is specifically designed for Shopify POS Pro, offering the most advanced and comprehensive inventory solution to date. It’s also a valuable Shopify app to integrate for effective Omnichannel eCommerce deployment. Stocky allows the synchronization of order and inventory data between online and offline retail stores. This helps optimize inventory management, streamline business processes, and provide a seamless shopping experience for customers.
Rating: 2.9/5
Key Features:
- Pre-built integration with Shopify POS Pro
- Allows review and receipt of inventory data input from POS
- Utilizes barcode scanning functionality to expedite receiving inventory data from POS
- Enables creation and management of orders and contacts with suppliers
- Facilitates inventory counting by either manually counting or scanning items in the warehouse and making necessary adjustments
- Provides in-depth reports to make accurate inventory decisions through inventory data analysis
Price: Free to use
Deputy
Managing personnel during Omnichannel eCommerce deployment is a challenge. Deputy is here to help overcome that challenge. With Deputy, you can optimize employee management processes and your schedules.
This Shopify app enables managers to monitor employee schedules, efficiently manage shifts, and assign tasks effectively. Additionally, Deputy leverages real-time data from Shopify sales reports, allowing managers to optimize employee schedules to minimize costs. Deputy also offers quick and accurate digital timesheets for payroll calculations.
Rating: 5/5
Key Features:
- Provides easily understandable sales data to plan and schedule employees more effectively
- Avoids costly timekeeping errors and ensures accurate payroll for employees
- Export timesheets to the business’s payroll software with just one click.
Price: Free 30-day trial. $25/month.
Endear CRM and Clienteling
Endear is a powerful CRM and customer care app designed to help retailers increase sales and strengthen customer relationships. This Shopify app allows businesses to organize customer data, send personalized emails and SMS messages, and analyze employee outreach capabilities and sales performance.
Rating: 4.3/5
Key Features:
- Enables access to and management of all customer data on a single platform
- Builds and automates SMS and email campaigns using pre-designed templates
- Provides in-depth sales reporting and built-in integration
Price: Free 14-day trial
- Starter: $60/month. Up to 1,000 emails + 250 SMS
- Growth: $160/month. Up to 9,000 emails + 500 SMS
- Pro: $300/month. Up to 15,000 emails + 1,000 SMS
Omisell
Omisell is a leading multi-channel management application, that allows one to manage orders, inventory, and deliveries across multiple sales channels from a single interface. This Shopify app helps optimize management processes and ensures synchronization between various sales channels.
Rating: 4.6/5
Key Features:
- Easy integration and management of multiple sales channels: Lazada, Shopee, Shopify, Tiktokshop.
- Seamless management of categories and synchronization across channels
- Order management, automatic synchronization, and processing
- Inventory management and synchronization
- Integration with 50+ shipping service providers across Southeast Asia
Price: Free to use
Progus Store Locator Map
Progus is one of the useful Shopify apps that allows users to create a map displaying retail stores on the eCommerce website. This will help customers easily search for and locate the nearest store to them. This Shopify app creates a convenient and seamless shopping experience for customers from online to offline, while helping increase conversion rates.
Rating: 5/5
Key Features:
- Multiple map styles, customizable markers, colors, and fonts
- Provides advanced and customizable reporting
- Multilingual system, providing language translation apps
- Quick and easy setup, no API connection required
Price: Free 14-day trial
- Free: 1 store location. Multilingual, various map styles, and markers
- Basic: $9.99/month. Up to 100 store locations. Multilingual, various map styles, and markers
- Standard: $19.99/month. Up to 500 store locations. Multilingual, various map styles, and markers
- Unlimited: $29.99/month. Unlimited store locations. Multilingual, various map styles, and markers.
JivoChat: Live Chat & WhatsApp
JivoChat is an app that enables users to engage in messaging exchanges to directly support customers from the eCommerce website. JivoChat can integrate and receive messages from popular platforms such as Facebook, Instagram, WhatsApp, and LiveChat. All messages are efficiently managed through an internal CRM system, allowing appropriate notifications or marketing messages to be sent to current and potential customers. This Shopify app not only provides an engaging multi-channel chat experience for customers but also strengthens the relationship between them and the business, significantly increasing conversion rates.
Rating: 4.7
Key Features:
- Integration with the most popular messaging platforms
- Allows making calls from the eCommerce website (even video calls) using phone numbers
- Deploy pop-up message campaigns + WhatsApp to convert potential customers
- Utilizes an internal CRM system to track offers, support requests, and build customer profiles
Price:
- Free Forever: Free for up to 5 users, unlimited live chat and website support, supports translation into 20 languages
- Pro: $29/month. Free 14-day trial, provides detailed information about website visitors and real-time tracking of their behavior on the website.
The Bottom Line
In recent years, deploying Omnichannel eCommerce has become not just an option but a necessity for a brand to survive and thrive. With support from leading Shopify apps, brands can build a robust and flexible multi-channel sales system, providing a memorable shopping experience for their customers.
From Shopify POS to Smile, Zendesk, and Stocky, each application offers unique solutions to optimize Omnichannel eCommerce strategies. From inventory management to creating promotional strategies and direct customer interactions, each tool plays a crucial role in enhancing the shopping experience and strengthening customer relationships.
Need advice on choosing the most suitable Shopify app? Contact SECOMM or call the hotline (028 7108 9908) today!
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