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The 10 Best eCommerce Development Agencies in Australia
THE 10 BEST ECOMMERCE DEVELOPMENT AGENCIES IN AUSTRALIA
20/03/2024
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The Australian eCommerce market is vibrant and promising, and partnering with reliable eCommerce development agencies is the key to enhancing online presence. With many developers striving to impress with their superior solutions, choosing the right partner has become more challenging than ever.

In this article, let’s explore Australia’s top 10 leading eCommerce developers and the factors to evaluate a potential development partner.

Read more: Top 10 leading eCommerce websites in Australia

4 Criteria to choose the right eCommerce development agency

Here are the 4 key factors to consider when choosing a reliable eCommerce development partner that aligns with your needs. From deep market understanding to the ability to adopt new technologies, these criteria will help you make strategic decisions and achieve success in today’s eCommerce landscape.

Insight into the Australian eCommerce market

One of the most important factors to consider when choosing an eCommerce development agency is its understanding of the Australian eCommerce market. Leading developers will have a deep knowledge of trends, competitors, target customers, and shopping behavior.

This understanding helps design and build effective eCommerce websites, from optimizing the shopping experience to implementing customized solutions that support decision-making processes for future marketing strategies.

Platforms and Technologies in use

You need to consider the agency’s platform and technological expertise to ensure they are suitable and capable of meeting the goals of the upcoming eCommerce project. Many developers focus solely on a particular type of technology and platform, while others have experience with various eCommerce technologies and platforms.

With the current eCommerce trends in Australia, most developers offer their services based on platforms such as Magento, Shopify, BigCommerce, WooCommerce, and OroCommerce.

Read more: 

Top 10 Magento Agencies in Australia

Top 10 Shopify Plus Agencies in Australia

The 10 Best eCommerce Development Agencies in Australia
How to choose your right eCommerce development agency?

eCommerce portfolio

Evaluating past projects executed by eCommerce development agencies is an effective way to measure their capabilities and experience. By examining previous projects, you can assess their ability to solve specific challenges and whether the solutions proposed for each case are flexible and up-to-date with market development trends.

Client testimonials and feedback

Previous customers are a valuable source of information for assessing an eCommerce developer’s quality and reliability. Their feedback provides genuine insight into the developer’s work experience, product and service quality, and post-deployment support capabilities. This helps you make informed and effective decisions when selecting an eCommerce development agency.

Top 10 eCommerce development agencies in Australia

Below is a list of Australia’s top 10 leading companies in eCommerce development, ranging from pioneering innovators to reputable developers with years of experience. These developers have built and deployed hundreds of successful eCommerce projects, delivering real value to their businesses and customers.

SECOMM

The 10 Best eCommerce Development Agencies in Australia
SECOMM

Over ten years, SECOMM has become a reliable eCommerce development agency for many Australian businesses such as Laybyland, The Rod Shop, Seconds Deals, and Trentham Estate. By providing innovative and customized solutions, SECOMM not only meets basic requirements but also goes further, creating unique and engaging online shopping experiences.

SECOMM’s strengths lie in Magento, Shopify Plus, and Headless Commerce. This team’s deep understanding of the market and strong technical expertise have enabled it to quickly grasp each project’s goals and outline detailed plans for completion with guaranteed quality and timelines.

WEBDESK SOLUTION

The 10 Best eCommerce Development Agencies in Australia
WEBDESK SOLUTIONS

WEBDESK SOLUTION is known as a leading full-stack eCommerce developer in Australia. They utilize platforms such as Magento, Shopify, PretaShop, and Shift4Shop to deliver customized solutions to meet eCommerce deployment needs.

Emote Digital

The 10 Best eCommerce Development Agencies in Australia
Emote Digital

This company has built a reputation in the Australian market as a designer and developer of eCommerce websites. They use platforms like Drupal, Sitecore, WordPress, BigCommerce, Shopify, and Magento to create unique shopping experiences and genuine customer interactions.

Aron Web Solutions

The 10 Best eCommerce Development Agencies in Australia
Aron Web Solutions

Aron Web Solutions is renowned for providing customized and professional eCommerce solutions, helping businesses optimize online performance. Aron has expanded its business operations to the UK, US, and Indian markets.

Inserito

The 10 Best eCommerce Development Agencies in Australia
Inserito

Inserito aims to develop eCommerce solutions for large enterprises based on platforms such as Magento, Shopify, NetSuite, and BigCommerce. They are committed to providing effective and sustainable solutions for businesses.

Magneto IT Solutions

The 10 Best eCommerce Development Agencies in Australia
Magneto IT Solutions

Magneto IT Solutions is an eCommerce development agency with diverse experience across industries. They provide customized and professional solutions to meet the specific requirements.

Webential

The 10 Best eCommerce Development Agencies in Australia
Webential

In Australia, Webential is a specialized unit that designs and builds eCommerce websites while providing related services in digital marketing. The company has a highly skilled team that proposes suitable solutions to optimize customer experience and implement effective marketing campaigns.

Enterprise Monkey

The 10 Best eCommerce Development Agencies in Australia
Enterprise Monkey

This company provides services for eCommerce businesses in Australia, from building online stores to mobile shopping applications. With its extensive experience, Enterprise Monkey can help develop customized shopping experiences using AR/VR and AI technologies.

Aussie Website

The 10 Best eCommerce Development Agencies in Australia
Aussie Website

Aussie Website has established itself as a leading reputable eCommerce development agency in Melbourne city and Australia. They are committed to providing flexible and innovative solutions to help businesses optimize their eCommerce operations.

Spring Web Solutions

The 10 Best eCommerce Development Agencies in Australia
Spring Web Solutions

Spring Web Solutions is renowned for providing flexible and effective eCommerce solutions, helping businesses thrive online. Its technologies include Drupal, PretaShop, WordPress, Shopify, and Magento.

The Final Words

Above are 10 reputable and reliable eCommerce development agencies in Australia, along with essential criteria for choosing a suitable development partner. Each company offers unique characteristics and benefits to its clients, from deep market understanding to creativity and technical prowess.

Need more advice? Contact SECOMM or call (+84)28 7108 9908 for a free consultation!

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8 Steps to Start a Sustainable eCommerce Business-What is eCommerce business
8 STEPS TO START A SUSTAINABLE ECOMMERCE BUSINESS
20/12/2023
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For businesses that are just entering the market, the term “eCommerce” is often recognized through eCommerce marketplaces. Most managers are often unsure of where to start, including which systems to use, which eCommerce platform to choose for development, and what steps to take next.

Therefore, in this article, SECOMM will share comprehensive information from basics to advanced levels to kickstart eCommerce business in Vietnam.

Learn about eCommerce business

According to Decree No. 52/2013/ND-CP on eCommerce: “eCommerce activities involve conducting all or part of the commercial process through electronic means connected to the Internet, mobile telecommunications networks, or other open networks.”

In simpler terms, eCommerce business is the activity of buying and selling goods or services online.

8 Steps to Start a Sustainable eCommerce Business-What is eCommerce business
What is eCommerce business?

Popular eCommerce models

8 Steps to Start a Sustainable eCommerce Business-eCommerce Models
Popular eCommerce Models

B2C

B2C (Business to Customer) involves transactions between businesses and customers. This is also the most common model in the Vietnamese market.

Example: Thế Giới Di Động is the number one retail model in Vietnam’s eCommerce market for devices such as phones, laptops, tablets, and accessories.

8 Steps to Start a Sustainable eCommerce Business-The Gioi Di Dong
The Gioi Di Dong Website

B2B

B2B (Business to Business) involves commercial transactions between two businesses.

Example: TELIO is Vietnam’s first B2B eCommerce platform, facilitating the connection between small-scale traditional retailers and brands by aggregating demand, providing more choices, better prices, and more efficient logistics support.

8 Steps to Start a Sustainable eCommerce Business-Telio
Telio Website
  • Website: https://www.telio.vn/ 
  • Monthly traffic: 5 million
  • Website ranking: #112,909 (Vietnam), #6,105,937 (Global)

B2B2C

B2B2C (Business to Business to Customer) is a business model that involves collaboration between two businesses (B2B) to create and deliver products or services to end consumers (B2C).

Example: Shopee is the most popular eCommerce platform in Vietnam. Shopee Vietnam initially operated under a C2C model, serving as an intermediary in the buying and selling process between individuals. However, Shopee Vietnam has evolved into a B2B2C hybrid model by offering various services and conveniences to support the shopping process for both businesses and consumers.

8 Steps to Start a Sustainable eCommerce Business-Shopee
Shopee Website
  • Website: https://shopee.vn/ 
  • Monthly traffic: 105.5 million
  • Website ranking: #6 (Vietnam), #295 (Global)

C2C

C2C (Consumer to Consumer) is a form of business where transactions occur directly between two individuals rather than involving businesses.

Example: Chợ Tốt is an eCommerce website that facilitates transactions between individual sellers and buyers for items such as real estate, cars, job postings, used electronics, pets, and various home services.

8 Steps to Start a Sustainable eCommerce Business-Chotot
Cho Tot Website
  • Website: https://www.chotot.com/ 
  • Monthly traffic: 13.19 million
  • Website ranking: #54 (Vietnam), #2,980 (Global)

D2C

D2C (Direct to Customer) is a business model that delivers products directly from the business to the customer, bypassing intermediary distribution channels.

Example: Coolmate is a men’s fashion startup established in 2019. Within just 2 years of operation, the brand raised a rapid $500,000 in funding for Sharktank.

8 Steps to Start a Sustainable eCommerce Business-Coolmate
Coolmate Website

Steps to start a sustainable eCommerce business

Step 1. Make an eCommerce business plan

When starting to plan a business, the first step that managers should take is market research to understand the overall market situation, details about competitors, trends, and consumer behaviour. Some free and reputable sources businesses can refer to include the White Paper on eCommerce in Vietnam by IDEA, the e-Conomy SEA report by Google & Temasek, the eCommerce Index report by Vecom, etc.

After conducting market research, the next thing businesses should pay attention to is defining objectives, such as adding sales channels to increase revenue, positioning the brand in the eCommerce market, supporting marketing campaigns, enhancing user experience and interaction, etc.

Following market research and goal setting, businesses should also budget and plan the implementation timeline for each stage of eCommerce operations. Depending on the goals and strategies, each business will set budgets and timelines for the most effective eCommerce operations.

Step 2. Build an eCommerce system

Next, businesses need to choose an eCommerce platform to build a system that aligns with the brand’s scale and strategy. The components of an eCommerce system typically include a website and an eCommerce website application.

There are two main types of platforms nowadays: SaaS (Software as a Service) and Open Source.

For Open Source platforms:

  • Advantages: Full ownership of source code and data, the ability to build advanced features, flexible customization, easy integration, and scalability.
  • Disadvantages: High initial development costs and specialized expertise required, often requiring experienced professionals for implementation.
  • Popular Open Source platforms: Magento, WooCommerce, OpenCart, PrestaShop, etc.
  • Target users: Suitable for businesses looking for a long-term investment, aiming to save costs in the future.

For SaaS platforms:

  • Advantages: User-friendly, many pre-built interfaces and features, low initial costs.
  • Disadvantages: Increasing usage fees over time, limited customization and scalability, and challenging integration with external tools.
  • Popular SaaS platforms: Haravan, Shopify Plus, BigCommerce, Squarespace, Wix, etc.
  • Target users: Suitable for businesses needing a simple website with minimal customization.

Once the eCommerce platform is selected, businesses have two options for resources to build the website: building an in-house team or using services from developers.

For building an in-house team, businesses need to recruit and train IT and eCommerce professionals with expertise and experience on the chosen platform. This process may take time and budget to build a suitable team but provides better control over resources, allowing adjustments or developments according to specific requirements.

For collaborating with development firms, businesses should seek developers based on criteria such as deep experience in eCommerce, an experienced team, a clear process, quick handling and support, and commitments to warranty and maintenance. This approach helps businesses gain professional expertise, enhance experience, and develop a suitable website.

Step 3. Set up eCommerce payment methods

In the eCommerce market, there are various payment methods, with Cash on Delivery (COD) being the most common. However, due to the rise of “cashless” payment trends amid the Covid-19 pandemic, electronic payment methods are gaining more prominence.

Some payment methods chosen by eCommerce businesses include:

  • Bank Transfer: Transferring money from the buyer’s bank account to the seller’s bank account to pay for products or services. Internet Banking and Mobile Banking are gradually replacing traditional ATM transfers.
  • Online Payment Gateways: Systems connecting banks, buyers, and sellers, allowing the seller to receive funds immediately when online transactions are completed. Some popular gateways in Vietnam such as VNPay, ZaloPay, Payoo, Paypal, Onepay, etc.
  • E-wallets: Payment through e-wallets involves linking a bank account, depositing money into the wallet, and making simple and convenient payments for linked services. Some popular E-wallets in Vietnam such as Momo, ZaloPay, VNPay.
  • Scratch Cards: Allowing users to pay or top up their electronic accounts by purchasing scratch cards from mobile network providers such as Viettel, Mobifone, Vinaphone, etc. However, this payment method is often limited to certain eCommerce platforms and specific websites.
  • Brand-Specific Cards/Wallets: Payment methods designed and allowed for use within the system of a specific brand or business. Some popular wallets such as Shopee Wallet, Lazada’s eM Wallet, Starbucks Card, VinID by VinGroup.
  • E-vouchers: Also known as online discount vouchers/codes provided by eCommerce businesses like Shopee, Lazada, Tiki, etc.

Step 4. Build a fulfilment process

Usually, a fulfilment process includes the following steps: Importing goods or manufacturing → Shipping to warehouse/distribution centre → Warehousing → Processing goods upon request (Shipping, invoicing, packaging, labelling) → Delivery → Handling post-sale requests (Returns, refunds, exchanges).

Therefore, a comprehensive eCommerce system needs to build or integrate functionalities such as eLogistics, blockchain, QR codes, etc., to automate the shipping process, track orders, and thereby enhance the quality of delivery to end consumers.

Step 5. Improve customer care system

A Customer Relationship Management (CRM) system is an essential component in the operation of eCommerce businesses. Building and continuously improving the CRM system, as well as implementing a multi-channel customer care centre, helps expedite the processing of complaints, returns, and refunds. Additionally, a CRM system assists businesses in gaining insights into customer needs, facilitating the establishment of interactions between the brand and its customers.

Step 6: eCommerce System Maintenance

Maintaining the eCommerce system 24/7, continually updating and upgrading it helps businesses promptly address arising issues, achieve sustainable sales growth, and adapt quickly to the ever-changing market. Simultaneously, continuous monitoring and maintaining eCommerce operations aim to prevent risks from hackers, data breaches, etc.

Step 7: eCommerce Growth Strategy

One of the crucial strategies in current eCommerce operations is omnichannel selling. By following customers’ “footprints” across eCommerce platforms (Shopee, Lazada, Tiki, Sendo), social media (Facebook, TikTok, Instagram, Zalo), websites, and eCommerce apps, this strategy centralizes customer data, reaches diverse shopping behaviours, and optimizes personalized experiences in the eCommerce system. Additionally, various eCommerce marketing campaigns are being developed, such as Affiliate Marketing, Shoppertainment, SEO, Email Marketing, etc. This strategy optimizes brand visibility and boosts online sales.

Step 8: Optimization of eCommerce Business Operations

Building reporting functions to exploit the efficiency of data, including reports on Sales, Marketing, Customers, Inventory, and Operational Performance, to improve and enhance business efficiency. Integrating analytical tools such as Google Analytics, Facebook Pixels, Microsoft Power BI, etc., supports tracking and measuring system performance to provide detailed reports on business results in eCommerce.

8 Steps to Start a Sustainable eCommerce Business-Steps to start a sustainable eCommerce business
Steps to start a sustainable eCommerce business

In summary, conducting eCommerce based on the above 8 steps is not an easy task for business managers. To stay competitive in the eCommerce race, various factors come into play, including financial strength, human resources, the general economic situation, changes in consumer behaviour, etc. Therefore, managers need to be cautious when making critical decisions to bring business efficiency.

With over 9 years of experience in designing complex eCommerce systems for companies like Annam Gourmet, Laybyland, and Jasnor, SECOMM understands the challenges businesses face in researching and efficiently implementing eCommerce.

Contact SECOMM now for free consultation on detailed eCommerce system development solutions!

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Clutch Acknowledges SECOMM as a Top 2022 E-Commerce Developer in Vietnam
CLUTCH ACKNOWLEDGES SECOMM AS A TOP 2022 ECOMMERCE DEVELOPERS IN VIETNAM
24/09/2022
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SECOMM is a trusted provider of full-service ecommerce solutions. Founded in 2014, we’ve been helping growing brands, and renowned companies get a steady foothold in the ecommerce space.

We enable our partners to overcome any challenges brought by the evolving digital age through expertise and innovation.

Today, we’re honored to announce that we’re among the top B2B companies on Clutch in Vietnam. The ratings and reviews platform’s 2022 research states that we’re one of the leading ecommerce development companies in Vietnam this year.

Clutch Acknowledges SECOMM as a Top 2022 E-Commerce Developer in Vietnam
Clutch Acknowledges SECOMM as a Top 2022 Ecommerce Developer in Vietnam

Clutch Acknowledges SECOMM as a Top 2022 Ecommerce Developer in Vietnam

For context, Clutch is a B2B ratings and reviews platform committed to helping small, mid-market, and enterprise businesses connect with capable service providers. Clutch serves as a valuable resource to businesses when it comes to market research. The platform guarantees unbiased information by interviewing clients of registered vendors directly.

Take a look at some of the 5-star ratings we’ve recently acquired:

“The professionalism of the company is second to none! They are extremely responsive, and their communication is concise and informative.”

— Rick Thurlow, Senior Business Manager, Jasnor (Australia)

Jasnor-Clutch Acknowledges SECOMM as a Top 2022 E-Commerce Developer in Vietnam
“They are extremely responsive, and their communication is concise and informative.” – Senior Business Manager, Jasnor (Australia)

“I think the best thing about working with SECOMM is how quickly they can respond to a change you would like them to implement or to fix an error that you identify.

Even when it came to us changing things on this project that weren’t in the original scope, they would talk that change through with us to identify the best way of handling it, and then implement that change in a timely manner.”

— Stuart Duff, Founder & CEO, Laybyland Pty Ltd

Laybyland-Clutch Acknowledges SECOMM as a Top 2022 E-Commerce Developer in Vietnam
“Any concerns that we raised throughout the journey were addressed in a timely manner.”-Founder & CEO, Laybyland Pty Ltd

We would like to thank our partners who took the time and effort to write their descriptive, helpful feedback about our work. Don’t forget to check out the full case studies on our Clutch profile.

For inquiries about our full-service ecommerce development, please get in touch with us today!

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