According to Grand View Research, the global jewelry eCommerce market is predicted to reach USD 117.8 billion by 2027, with a CAGR of 12.2% from 2022 to 2027. According to Research and Markets, the United States is the largest jewelry eCommerce market in the world, with expected revenue of USD 45.6 billion by 2027. Other regions, including China, India, and Southeast Asia, are also experiencing rapid growth.

Several jewelry brands have successfully implemented eCommerce early on and achieved unexpected success, such as Cartier, Tiffany & Co., PNJ, ANA LUISA, Missoma, etc. The common characteristic of these brands lies in comprehensive eCommerce websites that cater to customers’ needs for purchasing jewelry and gemstones.

For more information:

• What opportunities are open to the jewelry eCommerce?
• 10 Jewelry eCommerce websites in Vietnam and worldwide

With nearly 10 years of experience in eCommerce, SECOMM has outlined the common journey of building jewelry eCommerce websites in Vietnamese businesses.

Phase 1: Building the basic jewelry eCommerce website

Determining Objectives

Firstly, businesses in the jewelry industry need to clearly define their goals and prioritize each of these goals when planning the development of an eCommerce website.

In the long-term vision, businesses may be interested in building and strengthening their brand presence in the online market, exploring the potential of online customers, and optimizing business operations from online to offline.

For short-term objectives, businesses may prioritize monitoring and analyzing customer behaviour on the website, assessing the effectiveness of online marketing campaigns to improve sales performance.

When setting objectives, the timeframe is also a crucial factor. Businesses may choose to deploy quickly to penetrate the eCommerce market or even opt for a gradual deployment to have time for testing, evaluation, and adaptation to this large and competitive market.

Choosing an eCommerce Platform

Currently, two popular types of platforms support the development of eCommerce websites: SaaS (Software as a Service) and open source.

Read more:

• What is Shopify? Pros and Cons of using Shopify in 2023
• BigCommerce 2023: Pricing, Features, Pros and Cons
• What is Magento? The superior pros and cons of Magento
• WooCommerce 2022: Its benefits and downsides to consider
• What is OpenCart? Pros and Cons of using OpenCart

Typically, new businesses entering the eCommerce market will choose SaaS platforms to save time and costs during the initial stage of building an eCommerce website. Subsequently, businesses may transition to open-source platforms for the development of more advanced eCommerce websites.

However, businesses can also choose an open-source platform right from the start to build a basic eCommerce website and later upgrade the system over time on the same platform to avoid the need for platform migration in later stages.

Design website interface

When designing the website interface, businesses need to meet basic criteria such as UI/UX standards, reflecting the brand’s characteristics, presenting products consistently, providing complete usage instructions, etc.

Currently, there are three ways to design the interface, including:

• Use ready-made themes: Optimize interface design costs but may limit the brand positioning due to the risk of theme duplication with other websites.
• Customize themes according to needs: Save costs while adding some brand identity elements such as colours, fonts, layout, etc. However, effective theme customization requires a specialized and experienced team.
• Design a custom theme: Businesses will have a website tailored to their brand. However, this approach requires more investment in design costs and time.

In this stage, businesses often choose ready-made themes to save costs, but some financially stronger businesses may opt for the other two methods to better position their brand.

Build features for the website

In this stage, businesses can prioritize the development of basic functions to meet the most fundamental needs when operating a jewelry eCommerce website. Some essential functions that should be included in a jewelry eCommerce website are:

• Category Management: Control data, product functions, categories, prices, inventory quantities, and images/videos for smooth operation and optimized business.
• Store Management: Manage inventory quantities, and control business operations, and personnel for each branch.
• Cart & Checkout: Manage the shopping cart and customer checkout information.
• Customer Management: Manage customer information to improve marketing efficiency, shopping experience, and overall customer satisfaction.
• Marketing Management: Optimize SEO and implement marketing programs using supportive tools to boost sales for the business.
• Sales Management: Establish and operate sales processes, orders, payments, and shipping.
• Content Management: Develop and optimize all content-related aspects for CMS pages, image storage, theme customization, and website design.
• System Management: Assign administrator roles for system operation, and review the best methods for security, maintenance, and overall system care.
• Analysis & Reporting: Support track, measure the performance of the eCommerce system, and plan for future strategies.

Complete Legal Procedures

After successfully completing the features, testing, and launching of the website, the business needs to fulfil legal procedures related to eCommerce operations. According to Decree 52/2013/ND-CP issued by the Government of Vietnam, individuals or organizations owning eCommerce websites for sales are required to notify or register with the Ministry of Industry and Trade through the Public Service Portal of the Ministry of Industry and Trade.

Note: Websites that operate for an extended period or fail to register/notify the competent management authority within the specified time frame may be subject to administrative penalties as stipulated by the regulations.

Phase 2: Building an Advanced eCommerce Jewelry Website

Reevaluate Objectives

When a business is in the development phase and the market is undergoing significant changes, adjusting objectives becomes necessary. This is particularly crucial when leadership needs to review the business strategy and make decisions regarding investing in an eCommerce website, including both time and budget considerations.

In this phase, businesses often focus on setting short-term and long-term goals for the online jewelry business system. For long-term objectives, businesses may consider expanding the brand presence in the market, building a loyal customer program, and promoting the purchasing habits of jewelry and gemstone customers in the middle and upper classes. These goals lay the foundation for sustainable development and prosperity in the future.

Regarding short-term goals, businesses may concentrate on attracting additional potential customers, increasing revenue, and supporting the eCommerce marketing strategy. Tools such as Influencer Marketing may be prioritized to drive rapid growth and create immediate business opportunities.

Overall, establishing specific goals and adjusting them based on market conditions and business development is a crucial part of managing and succeeding in the eCommerce jewelry industry.

Platform Selection for Transition

When basic SaaS platforms are no longer sufficient to support the expansion of the website system, businesses will need to transition to more specialized platforms such as Adobe Commerce, Shopify Plus, BigCommerce Enterprise to develop a more advanced eCommerce jewelry website.

Read more: 

• Shopify Plus vs BigCommerce Enterprise: Full Comparison 2024
• Top 5 eCommerce Platforms for Building Jewelry Websites

Of course, when switching platforms, businesses will face challenges such as conversion costs, time required for staff training on the new platform, and potential data loss during the platform migration.

Choosing development resources

To build a professional and complex eCommerce website, businesses need to choose suitable resources to implement the project. Generally, there are two main options: building an in-house team or partnering with a professional development partner. Regardless of the choice, specialized knowledge and experience in the chosen field are crucial.

When deciding to build an in-house team, businesses need to recruit and train IT and eCommerce personnel with knowledge and practical experience on the chosen platform. This may require a significant amount of time and financial resources to build a suitable workforce. However, this approach allows the business to have better control over resources and the ability to make adjustments, developing the website system according to specific requirements.

Another option is to collaborate with a professional development partner. In this case, businesses should seek a partner with extensive experience in eCommerce, a professional team, clear work processes, and the ability to handle complex projects. Collaborating with specialized units helps businesses learn and accumulate more experience while developing an eCommerce website that suits the specific characteristics of the jewelry industry.

Therefore, the choice between building an in-house resource and collaborating with a development partner depends on the goals, resources, and specific requirements of the business.

Redesigning the website interface

During the platform transition process, businesses may decide to keep the current website interface if the brand believes it still aligns with the strategy and the new platform. However, many businesses often choose to redesign the interface to ensure that the eCommerce website reflects the brand’s business strategy and the new platform accurately.

Similar to the previous stage, businesses have several options when designing the eCommerce website interface: using ready-made themes available on the market, customizing themes, and designing a unique interface.

In the jewelry industry, customizing or designing a unique interface is often prioritized to showcase the uniqueness and sophistication of the products. However, the final decision should be based on the business strategy and resources available.

Platform Conversion and Data Migration

After choosing a suitable conversion platform, the redesign of the system and platform conversion is crucial. This requires a high level of expertise from solution architects to design a system that can address the challenges the business is facing and align with the long-term development journey and business model of the enterprise.

In addition, the process of migrating data also needs to be carried out carefully to limit the risk of data loss or errors for the business. Typically, data conversion is automated as much as possible to avoid potential errors.

The platform conversion process includes the following steps:

• Current State Analysis: Detailed evaluation of the existing system, including the database, interface design, integrations, and any custom options implemented.
• Modeling: Detailed data modelling, determining source and target systems, data formats, and data structures to visualize how data will move and plan the most appropriate conversion.
• Conversion Planning: Develop a detailed plan for the conversion process, including timelines, resources, and participants.
• Integration and Data Transfer: Extract data from the old system and record it in the new system, including information about products, orders, customers, and other relevant data. Common conversion methods include data file import/export, manual conversion, and automated conversion.
• Testing and Quality Assurance: Conduct comprehensive testing to identify and fix errors to ensure that the conversion is carried out according to the plan, the system operates smoothly and securely, and that the data has been fully and accurately migrated.

Upgrade System Functions

In addition to basic functions, at this stage, businesses should focus on building more sophisticated system functions, including advanced and industry-specific features for the jewelry sector.

• Virtual Try-On: Integrate augmented reality (AR) or virtual reality (VR) tools to allow customers to visualize how jewelry items will look when worn.
• Wishlist: Enable customers to save favourite items for future reference, encouraging revisits and conversions.
• Product Recommendations: Utilize artificial intelligence (AI) technology to deploy product recommendation tools based on customer behaviour and preferences.
• Loyalty Program: Establish a loyalty program to reward frequent customers with discounts, exclusive offers for new collections, and other incentives.

Furthermore, businesses need to continuously innovate and update to develop user-friendly functions and keep up with market trends.

Operations & System Maintenance

Operating an eCommerce system is an ongoing process that businesses must carry out to ensure the system operates smoothly and efficiently. This process includes the following crucial tasks:

• Resource Management: This involves monitoring and managing fundamental resources such as server hardware, application software, data, and IT personnel. This ensures that the system is provided with sufficient resources to operate smoothly.
• Process Management: Ensuring that all system operation processes are carried out efficiently. This may include processes for new development, deployment, daily operations, and regular maintenance.
• Incident Management: For any system, incidents can occur. The incident management process involves identifying the cause of the incident, swiftly and effectively addressing it, and establishing preventive measures to avoid similar incidents in the future.
• Change Management: When there are changes in the system, change management ensures that the impacts of these changes are carefully assessed. Implementing changes must be done safely and effectively to avoid unintended incidents.

Additionally, continuous care, maintenance, updates, and upgrades of the website system are essential for businesses to sustain sustainable growth and adapt quickly to changes in the eCommerce market, especially in the jewelry and gemstone product sector.

Implementing Growth Strategies

After a period of operation, businesses should shift their focus to eCommerce marketing strategies or omnichannel strategies to boost the sales of jewelry products.

Implementing omnichannel involves setting up a seamless sales, marketing, and management system through various channels such as the website, social media platforms (Facebook, Instagram, Zalo, TikTok Shop), and eCommerce platforms (Shopee, Tiki, Lazada, Sendo) to optimize the customer experience and enhance business efficiency.

Developing a comprehensive marketing strategy and plan based on key eCommerce marketing channels such as Content Marketing, SEO/SEM, Email Marketing, and Affiliate Marketing is essential for rapid business growth.

In conclusion, the journey of building an eCommerce website for the jewelry market in Vietnam is not an easy one. This journey requires businesses to invest a significant amount of time and budget to research the most suitable eCommerce strategy for each stage of their development.

Understanding the difficulties and challenges that businesses face when building an eCommerce jewelry website, SECOMM is ready to provide free consultations and detailed solutions for the development of an eCommerce system tailored to the specific needs of each business.

Contact SECOMM today or call directly at the hotline (028 7108 9908) for a free and detailed consultation.

eCommerce is increasingly thriving and becoming a popular sales channel, especially in the jewelry industry, with global eCommerce jewelry sales reaching $100 billion in 2022 and projected to reach $150 billion in 2025.

To harness the immense potential of this market, choosing the right eCommerce platform is a crucial part of the success of your jewelry business in this billion-dollar market

Read more: What opportunities are open to jewelry eCommerce?

Criteria for Choosing an eCommerce Platform for Jewelry

Professional Interface

A professional interface is one of the crucial criteria to consider when building an eCommerce website for jewelry. This criterion helps businesses create a positive impression on customers, increase conversion rates, and boost sales.

Here are some factors to note when designing the website interface:

• Aesthetic Appeal: The interface should be beautifully designed, visually appealing, and aligned with the jewelry industry and brand identity.
• User-Friendly: Ensure user-friendly elements, making it easy for customers to navigate and shop for products.
• High-Quality Images/Videos: Businesses should use high-quality, clear, and high-resolution images/videos to assist customers in detailed product examination.
• Compatibility: The interface should be compatible with various devices, especially mobile devices, to capitalize on the Mobile Commerce trend, making shopping more convenient for customers.

Specialized Functional System

When building a jewelry website, in addition to basic eCommerce functions, businesses need to focus on developing advanced features that address industry-specific needs:

• Virtual Try-On: Integrate augmented reality (AR) or virtual reality (VR) tools to allow customers to visualize how jewelry will look when worn.
• Wishlist: Enable customers to save favourite items for future reference, encouraging return visits and conversions.
• Product Recommendations: Utilize artificial intelligence (AI) technology to deploy product recommendation tools based on customer behaviour and preferences.
• Loyalty Program: Establish a loyalty program to reward frequent customers with discounts, exclusive offers for new collections, and other incentives.

High Scalability

An eCommerce jewelry website needs to have high scalability to meet the evolving needs of the business in the future. Here are some factors to consider when evaluating scalability:

• Scalability in Size: As the business grows and requires the deployment of large-scale marketing campaigns, the website system needs to handle high traffic and large datasets.
• Scalability in Functionality: As behaviours and markets change, businesses need to develop new features or integrate with third-party modules and applications to meet the evolving needs of the business.
• Scalability in Design: After a period of online business, jewelry website administrators may want to customize or redesign the website interface to align with the new brand identity as well as the market and user preferences.

High Security

Jewelry is a high-value item, so an eCommerce jewelry website needs to have high security to ensure the safety of customer information and prevent fraudulent activities and theft online.  

As eCommerce jewelry websites often require customers to provide personal information such as name, address, phone number, email, credit card details, bank account numbers, etc., for ordering and payment purposes, ensuring the security of this information is crucial. If this information is compromised, customers may fall victim to scams, lose money, or have their privacy violated.

Top 5 eCommerce Platforms for Building Jewelry Websites

Shopify

Shopify is a SaaS eCommerce platform founded in 2006. Over the years, Shopify has rapidly become a leading platform in the eCommerce industry, supporting numerous businesses worldwide in establishing and growing their online presence.

The costs associated with using the Shopify platform vary and include:

• Basic: $19/month, suitable for personal or small businesses.
• Shopify: $79/month, suitable for small businesses.
• Advanced: $299/month, suitable for large businesses.
• Starter: $5/month, with features for social media payment and messaging apps for businesses.
• Retail: $89/month, includes employee management, inventory, and loyalty program features for retail stores.
• Commerce Components: Customized quotes, offering third-party modules for integration into the business’s eCommerce website.
• Shopify Plus: Customized quotes, designed for large enterprises.
• Shopify Hydrogen & Oxygen: Customized quotes, tailored for businesses with Headless Commerce deployment needs.

Read more: Top 5 benefits when applying Headless Commerce in 2023

Evaluating the suitability of Shopify for the jewelry industry:

• Website Interface: Shopify provides a variety of visually appealing and professional website interface templates for the Basic, Shopify, and Advanced versions. Additionally, businesses can use Shopify Plus or Shopify Hydrogen to customise the website interface or design a unique look to align with their brand and business needs.
• Functionality: Shopify supports many essential features for online businesses, but specialized features for the jewelry industry may require significant time and budget investment. However, these features operate with exceptionally high performance.
• Scalability: Being a SaaS platform, Shopify’s scalability has some limitations, especially in terms of customization compared to open-source platforms.
• Security: Shopify employs advanced security technologies to safeguard customer information, including customer data encryption to prevent unauthorized access, two-factor authentication to enhance customer account security, and secure payment technologies to prevent fraud.

Several jewelry businesses currently utilizing Shopify for their eCommerce websites include Made by Mary, MISSOMA, Pura Vida Bracelets, and J&CO.

Shopaccino

Shopaccino is a SaaS platform established in 2014 in India, specializing in assisting both B2C and B2B businesses in building eCommerce websites across various industries, including the jewelry sector.

Shopaccino currently offers three main solutions:

• Starter: $200/year, suitable for newly starting eCommerce businesses.
• Basic: $400/year, suitable for small businesses.
• Professional: $600/year, suitable for medium-sized businesses.
• Advanced: $1000/year, suitable for large enterprises.

Evaluating the suitability of Shopaccino for the jewelry industry:

• Website Interface: Currently, Shopaccino provides 9 free themes for building eCommerce jewelry websites. However, businesses may find it challenging to customize these existing themes or request bespoke designs, as it may impact the entire system of this SaaS platform.
• Functionality: Although Shopaccino has features that support building jewelry eCommerce websites, customization or integration of third-party services according to specific needs may be limited.
• Scalability: Similar to Shopify and other SaaS platforms, the scalability of the Shopaccino platform is not highly rated.
• Security: Shopaccino’s operational principle is to secure the existing data on the server system, relieving businesses from concerns about security issues.

Some jewelry businesses currently using Shopaccino include Navratan, KOSH, Bibelot Jewels, Greytone, Hiranya Store, Lavie Jewelz, and Euro Gems S.R.L.

Shift4Shop 

Shift4Shop is an eCommerce platform developed by Shift4 Payments, a technology payment company. Shift4Shop provides a comprehensive eCommerce solution for businesses of all sizes and industries, including jewelry businesses.

Currently, Shift4Shop only offers services in the U.S. market with four solutions ranging from free to fee-based:

• End-to-End eCommerce: Free, available only when processing credit card payments through Shift4Shop in the U.S.
• Basic Store: $29/month, suitable for businesses with limited revenue up to $100,000/year.
• Plus Store: $79/month, suitable for businesses with limited revenue up to $250,000/year.
• Pro Store: $229/month, suitable for businesses with limited revenue up to $1,000,000/year.
• Enterprise Store: $1,999/month, suitable for businesses with revenue over $10,000,000/year.

Evaluating the suitability of Shift4Shop for the jewelry industry:

• Website Interface: Shift4Shop provides 5 free themes for the jewelry industry and supports customization of these templates, but it does not support custom-designed interfaces.
• Functionality: Shift4Shop offers all the necessary functions for basic eCommerce websites and the jewelry industry. However, customization of functions and integration of third-party services may not be straightforward.
• Scalability: Similar to other SaaS platforms, the scalability of the Shift4Shop platform is not highly rated.
• Security: Shift4Shop employs advanced security technologies to protect customer information, ensuring the safety of customer personal and payment information.

Some brands currently using Shift4Shop include Jewelry Supply, Too Cute Beads, Sasha’s Gemstone Jewelry, Alara Jewelry, Diamond Jewelry NY, and Just Mens Rings.

WooCommerce

WooCommerce is an open-source eCommerce plugin developed for the WordPress platform, one of the most popular content management systems (CMS) worldwide. WooCommerce allows businesses to turn their WordPress websites into online stores or integrate eCommerce features into existing websites.3

The cost of using WooCommerce depends on the complexity of each project, averaging $1,000 for a basic eCommerce website and $10,000 for a deeply customized eCommerce website.

Evaluating the suitability of WooCommerce for the jewelry industry:

• Website Interface: WooCommerce provides numerous free and premium themes and plugins to help businesses create beautiful and professional-looking jewelry eCommerce websites. Additionally, businesses can customize or design their interfaces to align with their brand.
• Functionality: WooCommerce offers all the necessary features for online jewelry businesses. Being open-source, businesses can customize functions or integrate function-extending plugins as needed.
• Scalability: WooCommerce’s scalability in terms of design and functionality is relatively good. However, its ability to handle high traffic during peak sales seasons is not highly rated.
• Security: WooCommerce is designed with robust security features to protect customer data and payments, including integrated SSL for customer data encryption, two-factor authentication, and regular security updates.

Some businesses using WooCommerce to build jewelry websites include April Soderstrom, NEWTWIST, Waufen, Hyo Silver, Alkemistry, Oxétte, Arden Jewelers, and Binenbaum Antiques & Jewelry.

Adobe Commerce (Magento)

Adobe Commerce, formerly known as Magento Commerce, is a professional and popular eCommerce system. Adobe Commerce is part of the Adobe Experience Cloud product line and is designed to help businesses build eCommerce websites.

Currently, Adobe Commerce offers two main versions:

• Adobe Commerce (Magento Commerce): This is the premium version of Magento designed for large enterprises, with development costs ranging from $100,000 to $500,000 per project.
• Magento Open Source: Formerly known as Magento Community Edition, this is the open-source, free version of Magento, with development costs ranging from $50,000 to $100,000 per project.

Read more: Magento Open Source vs Magento Commerce Real Comparison 

Evaluating the suitability of Adobe Commerce for the jewelry industry:

• Website Interface: Adobe Commerce does not support ready-made themes like other platforms, but businesses can find templates on the marketplace or from the developer community. Additionally, businesses have the freedom to customize or design their interfaces for their website.
• Functionality: Adobe Commerce possesses all the features needed for a complete eCommerce website. Furthermore, Adobe Commerce has a global technical support community with experienced experts and professional development units to meet any business functionality requirements.
• Scalability: A notable feature of the Adobe Commerce platform is its high scalability, allowing businesses to add additional features and integrate external applications as needed.
• Security: All versions of Adobe Commerce have high-security standards, including built-in SSL integration for encrypting customer and payment data, security keys to help businesses create secure URLs, two-factor authentication, protection against distributed denial-of-service (DDoS) attacks, and safeguarding website APIs from unauthorized access.

Some businesses using Adobe Commerce to build jewelry websites include True Facet, Hannoush, Judaica, Mikimoto, Charles and Colvard, J.R.DUNN, and EraGem.

Above are some eCommerce platforms suitable for the jewelry eCommerce industry. This list is just a few examples for businesses to consider, as there are many other eCommerce platforms that businesses can explore based on specific needs and available resources.

Understanding the challenges and difficulties that businesses may face when building a jewelry eCommerce website, SECOMM is ready to provide free consultations on detailed eCommerce system development solutions for businesses.

Contact SECOMM today or call directly at the hotline number (028 7108 9908) for free and detailed advice.

The jewelry eCommerce sector is a promising market experiencing swift growth. According to statistics, the global eCommerce jewelry market is currently valued at about 57.4 billion USD and is anticipated to reach approximately 117 billion USD by 2027.

What is Jewelry eCommerce?

Jewelry eCommerce involves selling various jewelry items, including necklaces, rings, earrings, bracelets, gold, silver, diamonds, pearls, gemstones, and other pieces, conducted through online channels. 

This type of eCommerce involves the purchase and sale of jewelry products through websites, applications, or online marketplaces.

Opportunities for the jewelry eCommerce

Jewelry eCommerce is increasingly thriving, especially in the context of the COVID-19 pandemic. According to a report from the Vietnam eCommerce Association (VECOM), the Vietnamese jewelry eCommerce market is estimated to reach 10 trillion VND in 2022, showing a growth of 25% compared to 2021.

Several factors are driving the potential of jewelry eCommerce, including:

Growth in the Middle-Class Segment

According to the World Bank report, the middle class in Vietnam is steadily increasing, from 13% of the population in 2016 to 26% in 2026. It is expected that the middle class in Vietnam will continue to grow in the coming years.

On a global scale, according to the McKinsey Global Institute report, the global middle class is projected to increase from 1.8 billion people in 2020 to 4.9 billion people in 2030. This growth will generate significant demand for premium products and services, including jewelry and gemstones.

Surge in Online Shopping Channels

According to Metric report, as of June 2023, Vietnam has over 100,000 eCommerce websites, a 20% increase compared to 2022. The most popular product categories on Vietnam’s online marketplaces include fashion, home appliances, electronics, and jewelry.

On the international market, according to Statista’s report, as of June 2023, there are over 280 million active eCommerce websites worldwide.

The growth of online shopping channels, specifically individual eCommerce websites, has created many opportunities for jewelry eCommerce businesses to reach a larger audience, including customers in distant regions away from the main stores.

Advancements in Technology 

The advancement of technology is one of the crucial factors driving the potential of jewelry eCommerce. When integrating innovative technologies like VR/AR, and AI into your jewelry website will enrich the online shopping experience, making it more engaging and appealing to customers. 

• Using VR/AR: To create a shopping experience similar to traditional stores, making it easy for customers to choose and shop for jewelry online. 
• Using AI: To develop algorithms to recommend jewelry products tailored to customer’s preferences and needs.
• Using chatbot: For enhancing 24/7 customer service, helping staff address customers’ inquiries or issues effectively.

Challenges of Jewelry eCommerce

Alongside the opportunities, jewelry brands still have to confront the challenges of the market

Market Saturation

The jewelry industry faces intense competition, with numerous businesses, both large and small, vying for market share. This requires jewelry brands to exert efforts to compete in terms of pricing, product quality, and the services they provide on their eCommerce website.

Counterfeit Risks

Counterfeit goods are often made from low-quality materials and are significantly cheaper than genuine products. This poses a significant challenge for the online jewelry market, as consumers struggle to differentiate between authentic and fake items, leading to adverse effects on jewelry brands.

Market Trend Shifts

Market trends are always changing, particularly in the jewelry eCommerce industry. It requires you to stay constantly updated to cater to evolving customer demands.

When purchasing jewelry products, customers desire an online shopping experience similar to in-store shopping. Because they want to view products directly, read reviews from other customers, and receive guidance from sales staff.

Jewelry brands deploying successful eCommerce

Tiffany & Co. (USA)

Tiffany & Co. is a premium jewelry brand headquartered in New York, USA, established in 1837 by master jeweler Charles Lewis Tiffany. The company embraced eCommerce early on and has become one of the largest online jewelry retailers globally.

Tiffany & Co.’s eCommerce website is built on the Adobe Enterprise Cloud platform, enabling the business to provide flexibility and scalability to meet customization needs and long-term development goals.

Leveraging resources from the leading Adobe Commerce eCommerce platform, the business has utilized Adobe Experience Platform Launch, Adobe Target, Adobe Experience Platform Identity Service, and more to deliver customized and personalized services for its customers.

Pandora (Denmark)

Pandora is a retail jewelry brand established in 1982 by Per Enevoldsen in Copenhagen, Denmark. The brand is known for customizable bracelets and other specially designed jewelry lines.

Pandora’s eCommerce website for the US and UK markets is built on the Salesforce Commerce Cloud platform, while the Vietnamese market utilizes Haravan. Therefore, the US and UK versions will have more specialized features such as wishlists, quick view, product comparison, loyalty programs, etc.

PNJ (Vietnam)

PNJ, or Phu Nhuan Jewelry, is a reputable jewelry brand with a long history and a widespread network of stores across Vietnam. Founded in 1988 in Phu Nhuan District, Ho Chi Minh City, Vietnam.

Initially, PNJ’s eCommerce website was built on the CS-Cart platform. As it grew, PNJ re-platform to WooCommerce to design its eCommerce website. This move benefits the PNJ website with many amazing features, including diverse payment method integration, product size customization, store location search based on province/city and district, and the flexibility of choosing between home delivery and in-store pickup.

The Bottom Line

In general, jewelry brands face numerous challenges and opportunities to make strides in the eCommerce landscape. Achieving success in this industry requires innovation, responsiveness to customer demands, and staying abreast of the latest technological trends.

Learn more: 10 Jewelry eCommerce Websites in Vietnam & Worldwide

Understanding both the opportunities and challenges when deploying jewelry eCommerce websites, SECOMM has a team of experts and a wide range of solutions to help you make it a reality. 

Contact us or call the hotline at 028 7108 9908 to get started!

Jewelry eCommerce is a significant playground for many players. Exquisite jewelry pieces made from gemstones, gold, and silver are brought closer to consumers through eCommerce websites. 

Brands worldwide, including those in Vietnam, not only strive to introduce a series of creatively innovative collections but also emphasize providing a better online shopping experience for customers.

Learn more: What opportunities are open to the jewelry eCommerce? 

Let’s explore the allure of the jewelry world through the list of the 10 most notable jewelry eCommerce websites in Vietnam and around the world.

Cartier

With a history spanning over a century, Cartier has firmly established itself as a symbol of luxury and sophistication in the jewelry market.

Renowned for its exquisite and unique jewelry creations made from the finest gemstones and precious metals, including gold and silver, Cartier goes beyond merely producing and selling products.

The brand also offers services such as care, repairs, and gift packaging.

Cartier’s eCommerce website is meticulously crafted on the Salesforce Commerce Cloud, a leading open-source platform for eCommerce development. This choice ensures that the online shopping experience on Cartier’s platform is optimized to reflect the brand’s spirit and values.

The website design embraces a minimalist approach and incorporates various features such as AR, allowing customers to examine products from different angles visually. Additionally, it features an intelligent search system that provides accurate results even if customers make typing errors and allows for checking product availability at any store.

• Website: https://www.cartier.com/en-us/home
• Platform: Salesforce Commerce Cloud
• Traffic: 4.5M/month
• Ranking: 6,451 (USA) & 13,088 (Worldwide)

Tiffany & Co

Tiffany & Co. stands as a premier and globally renowned jewelry brand. Its product range includes exquisite jewelry items such as rings, necklaces, earrings, and watches, crafted from precious metals like silver, gold, and platinum, along with precious gemstones such as diamonds, pearls, and green beryl.

Tiffany & Co.’s eCommerce website is built on the Adobe Commerce platform. offers flexibility and scalability to meet custom needs and long-term development goals. Similar to Cartier, Tiffany also provides customers with various services, including product selection advice and product care.

Notably, Tiffany’s website includes an outstanding store locator feature based on the radius, enabling customers to easily identify the nearest stores based on city, zip code, and offered services, facilitating a seamless shopping experience.

• Website: https://www.tiffany.com/
• Platform: Adobe Commerce
• Traffic: 3.9M/month
• Ranking: 3,859 (USA) & 15,330 (Worldwide)

PNJ 

With over 30 years of reputation in the crafting and selling of high-end jewelry, PNJ is one of the most renowned jewelry and diamond brands in Vietnam.

PNJ offers customers a diverse and extensive selection of jewelry, catering to every need and aesthetic preference, from wedding jewelry, feng shui jewelry, diamond jewelry, colored stone jewelry, and Italian gold jewelry, to Disney and STYLE by PNJ jewelry.

PNJ’s eCommerce website is built using the PHP programming language, a popular and effective language for developing web applications. The website features a user-friendly interface, allowing customers to quickly and conveniently view, search, compare, and purchase jewelry products.

The website also includes several notable features, such as integrated diverse payment methods, product size selection, store search by province/city and district, and options for home delivery or in-store pickup.

• Website: https://pnj.com.vn/
• Platform: WooCommerce
• Traffic: 1.5M/month
• Ranking: 609 (Vietnam) & 31,342 (Worldwide)

ANA LUISA

Originating from New York, USA, ANA LUISA is a prominent jewelry brand with a vision of enhancing life through unique and luxurious jewelry pieces. ANA LUISA selects premium materials such as 14k gold, 925 sterling silver, lab-grown diamonds, and cultured pearls to create diverse collections suitable for every style and personality.

The eCommerce website of ANA LUISA is built and developed on the Shopify SaaS platform. The website features a simple and elegant design with a white color scheme, fitting seamlessly into the accessory and jewelry industry. ANA LUISA focuses on enhancing features to provide the best online shopping experience for customers.

Features include order tracking by order number and zip code, quick product view, pre-ordering with notifications upon availability, product recommendations based on viewing history, and displaying the number of products sold within the last 24 hours.

• Website: https://www.analuisa.com/
• Platform: Shopify
• Traffic: 766.5K/month
• Ranking: 16,224 (USA) & 63,302 (Worldwide)

Missoma 

Missoma is a jewelry brand hailing from London, UK, specializing in gold and silver recycled jewelry with modern, refined, and distinctive designs. The brand features several standout jewelry collections, including Lucy Williams, Harris Reed, Savi, Zenyu, Molten, and many more.

The eCommerce website design of Missoma reflects the inherent sophistication and minimalism of the jewelry industry. The website is built and developed using Shopify, facilitating easy integration with a variety of third-party applications to enhance the customer shopping experience with richness and quality.

Some notable features of Missoma include the integration of diverse payment methods, including Buy Now Pay Later with Klarna; an automatic multi-currency conversion feature based on the user’s IP; product filtering based on material and size; and the incorporation of the loyalty program “The Rewards Stack” for loyal customers.

• Website: https://www.missoma.com/
• Platform: Shopify
• Traffic: 677.9K/month
• Ranking: 41,016 (USA) & 71,199 (Worldwide)

Miansai

Founded by Michael Saiger in 2008, Miansai is a leading American jewelry brand. Miansai specializes in creating simple, elegant, and unique designs for both men’s and women’s jewelry, using carefully selected and handcrafted raw materials. The brand offers various jewelry collections, including necklaces, bracelets, rings, earrings, keychains, and many other accessories.

Miansai also utilizes the Shopify platform to build its eCommerce website, incorporating industry-specific features such as product size selection, product and collection filtering and searching, automatic currency conversion based on the user’s IP, search suggestions, and integration with social media platforms like Facebook, Pinterest, and Instagram.  

• Website: https://www.miansai.com/
• Platform: Shopify
• Traffic: 492.8K/month
• Ranking:  25,554 (USA) & 85,542 (Worldwide)

Catbird

Catbird is a high-end jewelry brand established in 2004 in New York City, USA. The brand is known for its sophisticated and artistic designs. Catbird’s products are crafted from various materials, including gold, silver, gemstones, and more.

The eCommerce platform of the Catbird jewelry website is Magento Open Source, offering exceptional flexibility that allows the brand to build a range of enhanced features for a smooth and enriching shopping experience for customers.

Some notable features on the Catbird eCommerce website include product search and filtering, product size selection, personalized jewelry customization options, and automatic currency conversion based on the user’s IP. 

Notably, the Catbird website includes a “Web Accessibility” feature, allowing customization of website accessibility, including adjusting viewing modes for users, modifying content size and alignment, and changing interface colors.

• Website: https://www.catbirdnyc.com/
• Platform: Magento Open Source
• Traffic: 487.6K/month
• Ranking: 20,501 (USA) & 95,772 (Worldwide)

Huy Thanh Jewelry

Huy Thanh Jewelry is one of the renowned jewelry brands in Vietnam. With a mission to bring beauty and value through each piece of jewelry, the brand has made a mark in the hearts of consumers with its exquisite and unique products, handcrafted from precious gemstones and metals such as gold and silver.

The Huy Thanh Jewelry eCommerce website is built on the Haravan Enterprise platform, one of the popular eCommerce platforms in Vietnam. Some notable features of the Huy Thanh Jewelry website include product filtering and search, customization of size, material, and color, as well as integration with various social platforms and payment methods.

• Website: https://www.huythanhjewelry.vn/
• Platform: Haravan Enterprise
• Traffic: 103.8K/month
• Ranking: 8,851 (Vietnam) & 392,057 (Worldwide)

EROPI 

EROPI is another prominent jewelry brand in Vietnam specializing in distributing various types of gold, silver, jewelry, gemstones, pearls, wedding jewelry, and feng shui jewelry. After many years of operation, the company has expanded its chain of stores nationwide and developed an online sales channel to meet the shopping needs of customers.

EROPI’s primary online channel is its eCommerce website, which has been invested in and built on the Magento Open Source platform. With excellent customization capabilities, this platform allows EROPI to create advanced features and flexible expansion capabilities, ensuring the long-term development goals of the business.

• Website: https://eropi.com/
• Platform: Magento Open Source
• Traffic: 95.8K/month
• Ranking: 13,832 (Vietnam) & 602,063 (Worldwide)

STONE AND STRAND

STONE AND STRAND is a jewelry brand established in 2013 in the United States. STONE AND STRAND offers a range of jewelry products, including rings, necklaces, earrings, and various other jewelry designs. All products are designed with exquisite craftsmanship and perfect details, reflecting the brand’s creative vision.

The STONE AND STRAND website is built on the Shopify eCommerce platform, one of the preferred platforms for many jewelry brands worldwide. In addition to an easily filterable and searchable product portfolio, the website also features order tracking via email and integrates multiple payment methods, including Buy Now Pay Later with Affirm.

• Website: https://www.stoneandstrand.com/
• Platform: Shopify
• Traffic: 76.6K/month
• Ranking: 153,686 (USA) & 578,874 (Worldwide)

Start your jewelry eCommerce website today!

Above are 10 amazing jewelry eCommerce websites in Vietnam and worldwide. This is evident that modern jewelry brands are not only focusing on developing their business through traditional retail channels but have rapidly embraced and expanded in the online space.

A well-designed and appealing eCommerce website not only helps these brands connect with a large pool of potential customers but also reflects their professionalism and vision.

With an in-depth understanding of eCommerce and a wealth of experience in successfully developing jewelry website projects, SECOMM will help you enhance your online presence quickly and effectively. 

Contact us or call the hotline at 02871089908 to start deploying your first jewelry eCommerce website today!