Adobe Commerce is an open-source eCommerce platform designed specifically for businesses ranging from medium to very large scales with high growth and significant customization and scalability needs.

Adobe Commerce has two versions, including:

• Magento Open Source: The free version, deployed and managed on the business’s servers.
• Adobe Commerce Cloud: The paid version, is deployed and managed on the cloud by Adobe.

According to reports from W3Techs and Adobe Commerce, as of July 2023, there are a total of over 367,000 eCommerce websites using Magento and Adobe Commerce. Among them, Magento holds about 5% of the global eCommerce market share, and Adobe Commerce holds about 3% of the global eCommerce market share.

See more: What is Adobe Commerce? Should we use Adobe Commerce?

Here is a list of 10 famous international brands and 10 famous brands in Vietnam currently using Adobe Commerce.

HP

HP is a multinational IT company based in Palo Alto, California, specializing in the development of personal computers, printers, and related supplies, as well as 3D printing solutions.

HP deployed its first Magento Open Source 1 (formerly known as Magento Commerce) website in Thailand and Indonesia in 2013. When opening stores in China, they decided to switch to the Adobe Commerce version to support customers searching for products globally.

With Adobe Commerce, HP can further optimize the shopping experience and implement new features more quickly, helping the business achieve its eCommerce goals.

• Website: https://www.hp.com/ 
• Platform Used: Adobe Commerce
• Industry: Consumer Electronics
• Traffic: 61.7M/month
• Ranking: 624 (United States) & 736 (Global)

ASUS

ASUS is an abbreviation for Asus Software Unit Systems, a multinational conglomerate headquartered in Taiwan, specializing in the manufacturing of electronic products and computer hardware. ASUS was founded in 1989 and is currently one of the world’s largest computer manufacturers.

ASUS aimed to have a unified platform for both B2B and B2C eCommerce, so the business chose Adobe Commerce for its flexibility in integration, high customization, and streamlining of support processes.

• Website: https://www.asus.com/ 
• Platform Used: Adobe Commerce
• Industry: Consumer Electronics
• Traffic: 48.8M/month
• Ranking: 998 (Taiwan) & 2,375 (Global)

Hydro Flask

Hydro Flask is a brand of thermal flasks and water bottles established in 2009 in Seattle, Washington, USA. The brand is known for its high-quality, well-insulated, and visually appealing products.

Hydro Flask utilized Magento Open Source to build and develop its eCommerce website due to its ability to provide the necessary features and functionalities.

• Website: https://www.hydroflask.com/ 
• Platform Used: Magento Open Source
• Industry: Home & Living
• Traffic: 1.6M/month
• Ranking: 6,679 (USA) & 31,775 (Global)

Filson

Filson is an outdoor gear manufacturing company based in Seattle, Washington, USA. The company was established in 1897 by Charles Filson, a tailor and cobbler. Filson specializes in producing high-quality, durable products designed for outdoor activities such as camping, fishing, hiking, etc.

In 2022, Filson adopted Magento 2 to build its eCommerce website. With the microservices architecture of Magento 2, Filson can easily customize and scale its eCommerce website as needed.

• Website: https://www.filson.com/ 
• Platform Used: Magento Open Source
• Industry: Fashion
• Traffic: 1M/month
• Ranking: 11,546 (USA) & 55,840 (Global)

Alshaya Group

Alshaya is one of the major franchise operators globally, managing brands such as American Eagle Outfitters, H&M, Debenhams, Victoria’s Secret, Bath & Body Works, The Body Shop, Boots, and M.A.C in the United Arab Emirates (UAE). As shopping habits began to change, Alshaya gradually shifted towards developing its eCommerce sector and decided to choose Adobe Commerce to build its website in 2017.

“Thankfully, when COVID-19 hit, we had already built up the digital framework to launch new websites quickly. And because we had built our approach on the Adobe Commerce global reference architecture, we were able to leverage parent configurations rather than building new sites from scratch. With IT complexity removed from the equation, we were able to roll out the new sites in a matter of weeks.” – Marc van der Heijden, Chief Technology Officer, Alshaya Group.

• Website: https://www.alshaya.com/ 
• Platform Used: Adobe Commerce
• Industry: Retail
• Traffic: 681.7K/month
• Ranking: 747 (UAE) & 63,003 (Global)

Catbird

Catbird is a high-end jewelry brand established in 2004 in New York City, USA. The brand is known for its delicate and artistic designs. Catbird’s products are crafted from various materials, including gold, silver, gemstones, etc.

Catbird has utilized Adobe Commerce to build custom functionalities for the jewelry eCommerce industry, including notifications for available, and out-of-stock items, and advance delivery notices to ensure customers can view complete inventory. According to Ali Ahmed, the Founder of Imagination Media, “Like Catbird, Adobe Commerce is a truly robust, dazzling, and creative platform that allows us to build and create basically whatever we want because it is open and extensible”.

• Website: https://www.catbirdnyc.com/ 
• Platform Used: Adobe Commerce
• Industry: Jewelry
• Traffic: 487.6K/month
• Ranking: 20,501 (US) & 95,772 (Global)

DKNY

DKNY, short for Donna Karan New York, is a high-end fashion and apparel brand founded by designer Donna Karan in 1989. DKNY is known for its youthful, modern, and highly practical fashion products.

DKNY leveraged Magento to build its fashion eCommerce website in 2023. Thanks to the advantages of open source, DKNY prioritizes user interface personalization, showcasing its distinctive brand style, and providing advanced features such as intelligent product search, product previews, and product customization.

• Website: https://www.dkny.com/ 
• Platform Used: Magento Open Source
• Industry: Fashion
• Traffic: 258K/month

Ranking: 95,191 (US) & 173,066 (Global)

Volkswagen Classic Parts

Volkswagen Classic Parts is a part of the Volkswagen Group, responsible for supplying genuine replacement parts for classic Volkswagen vehicles. Volkswagen Classic Parts is headquartered in Wolfsburg, Germany, and operates in over 100 countries worldwide.

The eCommerce website for Volkswagen parts features around 60,000 accessories, catering to the needs of both new and seasoned Volkswagen enthusiasts, bringing joy to fans of classic Volkswagen vehicles.

Initially, Volkswagen used Magento Commerce 1 for several years and reaped significant benefits from this open-source platform. Recently, Volkswagen Classic Parts decided to upgrade to Adobe Commerce and utilize Adobe Experience Manager to further develop the brand in the eCommerce market.

• Website: https://www.volkswagen-classic-parts.com/ 
• Platform Used: Adobe Commerce
• Industry: Automotive
• Traffic: 155.1K/month
• Ranking: 12,821 (Germany) & 205,974 (Global)

Laybyland

Laybyland is a ‘Buy Now, Pay Later’ retail business for consumer electronics established by Stuart Duff in 2012 in Australia. After two years of operation, Laybyland realized that the current CMS system using Drupal was not meeting the operational requirements and struggled to handle the growing data volume.

Therefore, Laybyland chose SECOMM to migrate the website to a robust eCommerce platform like Magento Open Source. With over 10 years of operation, thanks to a unique business strategy—the exclusive Lay-by payment process allowing customers to customize the time and frequency of instalments when shopping online—and a professionally controlled eCommerce system by SECOMM, Laybyland expanded the ‘Buy Now, Pay Later’ retail system to two other major markets, the United States and New Zealand.

“SECOMM’s technical expertise allowed us to successfully overcome these development challenges and deploy a website that has performed exactly as we wanted from day one.” – Stuart Duff, CEO at Laybyland

• Website: https://www.laybyland.com.au/ 
• Platform Used: Magento Open Source
• Industry: ‘Buy Now, Pay Later’ Retail
• Traffic: 80.6K/month
• Ranking: 13,263 (Australia) & 641,341 (Global)

Covento

Covento is a young business in the renewable energy sector, operating in five countries: Denmark, Germany, Spain, the Netherlands, and France. At Covento, users can find the necessary spare parts/components for turbine models from various manufacturers and suppliers.

Jill Ashley Brandt, CEO of Covento, plans to leverage the continuous improvements of Adobe Commerce to make Covento more user-friendly for buyers and suppliers in the U.S. market, serving the goal of expanding the business.

• Website: https://covento.com/ 
• Platform Used: Adobe Commerce
• Industry: Energy
• Traffic: 27.1K/month
• Ranking: 52,014 (Australia) & 3,204,045 (Global)

Di Dong Viet

Di Dong Viet is a reputable brand in the field of electronic devices and a strategic partner of global technology conglomerates such as Apple, Samsung, OPPO, Sony, ASUS, and more.

By using Magento Open Source, Di Dong Viet has successfully built a high-quality eCommerce website with features such as product management, shopping cart, online payment, order management, and various other extended features to create a convenient online shopping experience for customers.

• Website: https://didongviet.vn/ 
• Platform Used: Magento Open Source
• Industry: Consumer Electronics
• Traffic: 4.5M/month
• Ranking: 281 (Vietnam) & 14,617 (Global)

CGV

CGV is one of the top 5 largest cinema chains globally and is a major film distributor and cinema chain in Vietnam, alongside Galaxy, Lotte Cinema, BHD Star Cineplex, and CineStar.

CGV has built an eCommerce website on the Magento Enterprise platform (the paid version of Magento, now known as Adobe Commerce) to meet the feature requirements suitable for large enterprises like CGV.

• Website: https://www.cgv.vn/ 
• Platform Used: Magento Enterprise (Adobe Commerce)
• Industry: Film
• Traffic: 2M/month
• Ranking: 600 (Vietnam) & 31,466 (Global)

Kids Plaza

Established in 2009, Kids Plaza is a major player in the eCommerce race in the Baby industry. Kids Plaza has deployed an eCommerce website on the Magento platform to efficiently manage a diverse and extensive product portfolio. The brand regularly runs promotional programmes such as gift shopping promotions, flash sales, buy 5 get 1 free, and loyalty point accumulation for attractive rewards.

This has contributed significantly to the increase in website traffic on every promotional occasion, and deploying Magento can enhance customization and scalability to handle sudden traffic increases. On average, the website receives about 1 million visits per month.

• Website: https://www.kidsplaza.vn/ 
• Platform Used: Magento Open Source
• Industry: Mother & Baby
• Traffic: 1.3M/month
• Ranking: 1,047 (Vietnam) & 54,186 (Global)

Hoang Phuc International

Hoang Phuc International is a high-end fashion retailer for Kappa, Ecko Unltd, Superga, Replay, and Staple, established in 1989. After three decades of traditional business development, the brand decided to transition to participate in the eCommerce market.

To successfully develop the current eCommerce website, Hoang Phuc has used and converted many platforms. As of now, the business is using the Magento platform – an open-source eCommerce platform specializing in eCommerce.

• Website: https://hoang-phuc.com/ 
• Platform Used: Magento Open Source
• Industry: Fashion
• Traffic: 248.3K/month
• Ranking: 3,602 (Vietnam) & 171,782 (Global)

Bach Long Mobile

Bach Long is one of the popular retailers of smartphones, tablets, and technology accessories in Vietnam. Similar to other consumer electronics retailers like CellphoneS, Di Dong Viet, Bach Long Mobile also chose the Magento platform to build their websites.

Therefore, the brand’s website has seen significant improvements in features, customization capabilities, and performance, helping the company attract more customers, grow its market share, and increase revenue and profits.

• Website: https://bachlongmobile.com/
• Platform Used: Magento Open Source
• Industry: Consumer Electronics
• Traffic: 197.3K/month
• Ranking: 5,472 (Vietnam) & 254,860 (Global)

On Off

On Off is a lingerie brand established in 2005 with a mission to bring daily comfort to everyone. 

On Off has chosen the Magento Open Source version, the free version of Magento, to build its eCommerce website to meet the company’s specific needs for features, customization capabilities, and system scalability.

• Website: https://onoff.vn/
• Platform Used: Magento Open Source
• Industry: Fashion
• Traffic: 156.9K/month
• Ranking: 7,196 (Vietnam) & 326,722 (Global)

EROPI

EROPI is another prominent jewelry brand in Vietnam, specialising in distributing various types of gold, silver, jewelry, gemstones, pearls, wedding jewelry, and feng shui jewelry. After many years of operation, the company has not only expanded its chain of stores nationwide but also developed an online sales channel to meet the shopping needs of customers.

The primary online channel that EROPI focuses on is the eCommerce website built on the Magento Open Source platform with superior customization capabilities. This allows EROPI to develop advanced features and flexible scalability, ensuring the long-term development goals of the business.

• Website: https://eropi.com/ 
• Platform Used: Magento Open Source
• Industry: Jewelry
• Traffic: 95.8K/month
• Ranking: 13,832 (Vietnam) & 602,063 (Global)

Baya

At first, the company was established in 2006 under the name Uma Furniture Supermarket and officially changed its name to Baya Furniture and Decoration Supermarket in 2019. Despite the name change, the brand still retains its core values and brings customers high-quality furniture with simple, elegant designs, in line with contemporary trends, featuring neutral colours, and each piece having its own beauty.

As of the current time, Baya’s website attracts nearly 100,000 visits per month, thanks to the proper investment in building an eCommerce furniture website with the open-source Magento platform. The website features an attractive, captivating interface that is user-friendly.

• Website: https://baya.vn/ 
• Platform Used: Magento Open Source
• Industry: Furniture
• Traffic: 76K/month
• Ranking: 7,544 (Vietnam) & 352,023 (Global)

Rohto Vietnam

Rohto is a well-known Japanese pharmaceutical and cosmetic brand established in 1899, specialising in manufacturing and selling eye care, skincare, lip care, hair care, cosmetics, pharmaceuticals, etc.

Rohto Vietnam’s eCommerce website is built on the Magento Enterprise version. Through Magento, the website is designed with an attractive and user-friendly interface, integrating features and customer support services to make shopping easier and more convenient.

• Website: https://shop.rohto.com.vn/ 
• Platform Used: Magento Enterprise
• Industry: Health
• Traffic: 69.7K/month
• Ranking: 24,537 (Vietnam) & 853,571 (Global)

Annam Gourmet

Annam Gourmet, born out of a deep passion for European cuisine by the founders of the Annam Group, has been a strong player in the Vietnamese market for over 20 years. The Annam Gourmet store chain has expanded significantly, offering imported high-quality products such as premium food, wine, beverages, and cosmetics.

While Annam Gourmet had an existing online presence, it was primarily used for brand development, and the effectiveness of eCommerce was not a primary focus. To ensure the website is fully developed and operates smoothly, Annam Gourmet chose SECOMM and strategic partner Synova to develop the eCommerce website on the Magento Open Source 2 platform.

• Website: https://shop.annam-gourmet.com/ 
• Platform Used: Magento Open Source
• Industry: Food & Beverage
• Traffic: 49.4K/month
• Ranking: 16,711 (Vietnam) & 643,508 (Global)

Here is a list of the top 20 eCommerce websites using the Adobe Commerce (Magento) eCommerce platform in both the international and Vietnamese markets.

Is the Adobe Commerce (Magento) development solution suitable?

With deep experience and the development of complex eCommerce systems for clients such as Changi Airport Group (Singapore), Trentham Estate (Australia), and The Warehouse (Vietnam), SECOMM understands the challenges in choosing a platform and implementing eCommerce that businesses are facing.

Contact SECOMM now or call directly on the hotline (028 7108 9908) for free advice on developing eCommerce on the Adobe Commerce (Magento) platform!

• Comprehensive understanding: Provide a comprehensive eCommerce solution from consulting, development, and operation to the growth of the eCommerce system.
• Deep expertise: Over 8 years of experience in implementing complex eCommerce systems for clients from various countries.
• Customized solutions: Propose eCommerce solutions including technology architecture and a suitable team for each business.
• Flexible progress: The project timeline and progress are adjusted according to the specific needs of the business.

Baby eCommerce is a promising market experiencing a steady annual growth rate (CAGR 2023-2027) of 9.86%, projected to reach a market value of approximately USD 129.40 billion by 2027. 

To tap into this market, you’ll need to develop a professional and efficient eCommerce website. Here are 10 steps to create an eCommerce website tailored for maternity and baby products.

Identify objectives

The first step is to identify your business goals and prioritize them, forming a plan tailored to develop an effective Baby eCommerce website.

Concerning long-term goals, you may focus on objectives like establishing a strong brand presence, reaching potential customers, and enhancing the efficiency of both online and offline operations.

For short-term goals, businesses can give priority to activities like monitoring, analyzing customer behavior, assessing the effectiveness of marketing campaigns, and boosting revenue.

When it comes to timeline, you can decide to deploy quickly to enter the market or proceed gradually to test and adapt to this eCommerce world.

As for the budget, it depends on your business strategy and financial capacity for this Baby eCommerce development project.

Select eCommerce platform

Currently, there are two types of eCommerce platforms to help you build your first Baby website: SaaS (Software as a Service) and Open-Source platform. 

Some popular SaaS eCommerce platforms include Shopify, BigCommerce, Squarespace, and Wix.

In addition, there are premium versions of these SaaS platforms such as Shopify Plus, BigCommerce Enterprise, and Goflow.

Some open-source platforms are widely used: Adobe Commerce (Magento), WooCommerce, OpenCart, and PrestaShop.

Typically, some new businesses choose basic SaaS platforms to save time and budget in the initial phase of the Baby eCommerce website development. After a while, they may switch to a premium SaaS or an open-source platform to develop their baby websites more advanced.

In another case, some businesses opt for open-source platforms to build a basic eCommerce website and then gradually upgrade the system over time to minimize the need for platform switching in later phases.

In-house team or development agency?

Typically, most eCommerce businesses decide to initially partner with a professional development agency and gradually build their in-house team.

For establishing an in-house team, you’ll need to recruit and train IT and eCommerce professionals for expertise on the chosen platform. It’ll take you significant time and budget but allow you to have full control over your resources. You can develop and adjust your Baby eCommerce website according to your needs and wants.

When it comes to partnering with an agency, here are some criteria you need to evaluate:

• eCommerce experience
• High-performing development team
• Clear processes
• Deadline meet 

Partnering with a professional development agency gains you specialized eCommerce knowledge, enhances your technical skills, and above all, you’ll facilitate the eCommerce website exactly what you need, tailoring it to the unique features of the maternity and baby industry.

Design UI/UX

When it comes to UI/UX design, it’s important to showcase the brand image, products, user guide, etc. There are three popular ways to make your design:

• Using ready-made themes: Optimizing interface design costs may limit the brand positioning as ready-made themes can be similar to other websites.
• Customizing themes: Balancing cost savings and adding some brand identity elements such as color, font, layout, etc. However, you’ll need a specialized team to customize themes effectively.
• Designing unique themes: The design will tailored to your brand, but it’ll take your time and budget.

Develop core features

Some essential features that a Baby eCommerce website should have include

• Catalog Management: Control product data, features, categories, prices, inventory quantities, and images/videos for smooth operations and optimal business performance.
• Store Management: Handle product inventory, control the business activities, and manage personnel for each branch.
• Cart & Checkout: Manage the shopping cart and customer checkout information.
• Customer Management: Manage customer information to improve marketing effectiveness, shopping experience, and overall customer satisfaction.
• Marketing Management: Optimize SEO and implement marketing programs using supporting tools to boost sales for the business.
• Sales Management: Establish and operate sales processes, orders, payments, and shipping.
• Content Management: Develop and optimize all content-related aspects for CMS pages, image storage, theme customization, and website design.
• System Management: Administer user roles, and explore best practices in terms of security, maintenance, and system care for the website.
• Analysis & Reporting: Support track, and measure the performance of the eCommerce system and plan for future strategies.

Some advanced features for the baby eCommerce industry:

• Fast delivery: Provides quick delivery services within 2 hours in major cities.
• Personalized Gift Packaging: Gift packages can be designed based on the preferences and needs of each recipient, such as packages for newborns, packages for children, and packages for mothers.
• Buy Now Pay Later: Shop for essential products/services for children without having to pay the full amount immediately, supporting those who may not have the ability to pay a large sum at once.
• Loyalty Program: Allow customers to earn points for each purchase. These points can be used to redeem benefits such as discounts, gifts, or free services.

Fulfill Legal Procedures

After developing features and ensuring a successful testing and website launch, you’ll need to complete the legal procedures associated with eCommerce operations. 

According to Decree 52/2013/ND-CP by the Government of Vietnam, any individual or organization owning an eCommerce website for sales is required to notify or register with the Ministry of Industry and Trade through the online public service portal of the Ministry of Industry and Trade. 

Note: Websites that operate beyond the specified period or fail to register/notify the authorized management agency within the designated timeframe may be subject to administrative penalties as per regulations.

QC/Testing

When QC/testing your eCommerce website, you can leverage either the Waterfall or Agile model to test the entire system.

Using these models helps you review and test your entire eCommerce system, functions, and features within a specified timeframe, ensuring optimal order processing speed and overall website stability. In case of any issues, your in-house team or development partner will help you to address them before officially going live.

Go-live

When the QC/testing process is done, your baby eCommerce website is ready to launch. To ensure a smooth go-live process, here are three steps you should prepare:

• Define the go-live objectives: The aims could be system stability, data backup and recovery capabilities, and customer shopping experience.
• Perform testing and error resolution: Conduct comprehensive system testing to identify and rectify functional errors, security issues, and performance issues.
• Create backup plans: Despite conducting testing and resolving errors, unforeseen issues may still arise during the go-live process. To address these issues, backup plans are a must.

Operate the eCommerce system

Running a baby website is an ongoing effort aimed at ensuring the steady and effective functioning of the system. This involves various activities, including:

• Resource management: Managing the system’s resources, including hardware, software, data, and personnel.
• Process management: Managing all processes within the system, including development, deployment, operation, and maintenance processes.
• Error management: Identifying the causes of errors, quickly and effectively resolving issues, and implementing preventive measures to avoid recurrence.
• Modification management: Assessing the impact of changes on the system and executing modifications safely and efficiently.

Furthermore, you should regularly maintain, update, and upgrade the website system to achieve sustainable growth, adapting quickly to shifts in the eCommerce world or the maternity and baby products market.

Boost eCommerce growth

After a period of operation, you should shift your focus toward eCommerce marketing strategies or Omnichannel to expand your online presence in the market of maternity and baby products

businesses should redirect their focus toward implementing eCommerce marketing strategies or embracing Omnichannel approaches to expand their online presence in the market of mother and baby products.

Implementing Omnichannel involves setting up a seamless sales, marketing, and management system across channels such as the website, social media platforms (Facebook, Instagram, Zalo, TikTok Shop), and online marketplaces (Shopee, Tiki, Lazada, Sendo) to optimize the customer experience and boost business efficiency.

Developing a comprehensive marketing strategy, centered around key eCommerce marketing channels like Content Marketing, SEO/SEM, Email Marketing, and Affiliate Marketing, becomes crucial for achieving rapid sales growth.

The Bottom Line

In general, the journey of building a baby eCommerce website for the Vietnamese market isn’t an easy task. It requires you to invest a significant amount of time and budget in researching the most fitting strategies tailored to each phase of your eCommerce development. 

Understanding the difficulties and challenges that businesses may encounter when building a baby eCommerce website, SECOMM is ready to provide free consultation on detailed eCommerce solutions.

Reach out or call the SECOMM hotline at 028 7108 9908 to get started!

Since the advent of the COVID-19 pandemic, the pharmaceutical industry has proven the potential of transitioning from offline to online pharmacy. In the United States, the number of remote health consultations surged by 2,600% in March 2020 (during the peak of COVID-19 in the U.S.) compared to the same month in 2019. According to Statista, the global pharmaceutical eCommerce sector is projected to reach 32 billion USD by the end of 2023.

Several brands have successfully embraced eCommerce early on, achieving unexpected successes. Examples include Apollo Pharmacy (India), FPT Long Châu (Vietnam), CVS Health (USA), and Droga Raia (Brazil). The common thread among these brands lies in their comprehensive eCommerce platforms, catering to the shopping needs of customers for healthcare, pharmaceutical, and medical products. 

With nearly 10 years of experience in the eCommerce sector, SECOMM has outlined the journey of building pharmaceutical eCommerce websites for the Vietnamese market.

Phase 1: Building a basic online pharmacy

Identify objectives

The first thing to do is identify and prioritize goals to plan the pharmacy eCommerce website development for each phase. 

In the long run, businesses can consider goals like branding, generating potential customers, and optimizing online and offline operations. 

For short-term goals, businesses should prioritize objectives like monitoring and analyzing customer behavior, evaluating marketing campaigns, and revenue growth. 

In the first phase, businesses can decide to deploy quickly to enter the market or proceed gradually to test and adapt to this eCommerce world.

Select eCommerce platform

There are two types of platforms to help businesses facilitate pharmacy eCommerce websites: SaaS (Software as a Service) and open source.

Some popular SaaS eCommerce platforms include

• Haravan: Founded in 2014 based on Shopify, Haravan has become popular in the Vietnamese eCommerce community for B2C businesses or those dealing with low-involvement products. It offers quick deployment with reasonable fees.
• Shopify: It is a widely used eCommerce platform allowing businesses to build, develop, and manage their online stores. Shopify offers an intuitive interface, making it easy for users with limited technical skills to operate eCommerce efficiently.
• BigCommerce: Designed to be easy to use, BigCommerce empowers businesses of all sizes and technical skills to start their journey to build a professional eCommerce website.

Some outstanding open-source eCommerce platforms include

• Adobe Commerce (Magento): Adobe Commerce is an open-source eCommerce platform designed specifically for businesses ranging from medium to large scale, with high growth and extensive customization and expansion needs. It includes two main versions: Magento Open Source (free) and Adobe Commerce (paid).
• WooCommerce: WooCommerce is a free WordPress plugin that allows brands to set up eCommerce websites by adding eCommerce functionality to an existing WordPress website.
• OpenCart: OpenCart is an open-source eCommerce platform based on the PHP programming language, developed by Daniel Kerr in 1998, with two versions: Free (Open Source) and Cloud Store (Paid).

Typically, new eCommerce businesses will choose SaaS platforms to save time and budget in the initial phase of building a basic eCommerce website or an online pharmacy. Then, businesses will re-platform to an open-source platform to develop more advanced eCommerce systems.

However, some businesses decide to build their eCommerce websites in the basic phase on an open-source platform and then upgrade the system over time to remove the re-platforming step in the later phase.

Design UI/UX

When designing the interface, businesses need to meet basic criteria such as UI/UX standards, showcasing the brand’s characteristics, maintaining consistent product presentation, providing sufficient user guidance, etc.

When it comes to UI/UX design, it’s important to showcase the brand image, products, user guide, etc. 

There are three ways to design UI/UX:

• Using ready-made themes: This way helps businesses optimize design costs but may limit brand positioning as it can lead to theme duplication with other websites
• Customizing themes: Balancing cost savings and adding some brand identity elements such as color, font, layout, etc. However, to customize themes effectively, a specialized and experienced team is required.
• Designing a custom theme: Businesses will have a website tailored to their brand. However, this approach requires more investment in design costs and time.

In this phase, businesses often choose ready-made themes to minimize costs, but some financially robust businesses may opt for the other two methods to better position their brand.

Develop core features

In the basic development phase, businesses should prioritize developing core features for an online pharmacy.

Some essential features that a pharmacy eCommerce website should have include

• Catalog Management: Control product data, features, categories, prices, inventory quantities, and images/videos for smooth operations and optimal business performance.
• Store Management: Handle product inventory, control the business activities, and manage personnel for each branch.
• Cart & Checkout: Manage the shopping cart and customer checkout information.
• Customer Management: Manage customer information to improve marketing effectiveness, shopping experience, and overall customer satisfaction.
• Marketing Management: Optimize SEO and implement marketing programs using supporting tools to boost sales for the business.
• Sales Management: Establish and operate sales processes, orders, payments, and shipping.
• Content Management: Develop and optimize all content-related aspects for CMS pages, image storage, theme customization, and website design.
• System Management: Administer user roles, and explore best practices in terms of security, maintenance, and system care for the website.
• Analysis & Reporting: Support to track, and measure the performance of the eCommerce system, and plan for future strategies

Fulfill legal procedures

After developing features and ensuring a successful testing and website launch, businesses are obligated to complete the legal procedures associated with eCommerce operations. 

According to Decree 52/2013/ND-CP by the Government of Vietnam, any individual or organization owning an e-commerce website for sales is required to notify or register with the Ministry of Industry and Trade through the online public service portal of the Ministry of Industry and Trade. 

Note: Websites that operate beyond the specified period or fail to register/notify the authorized management agency within the designated timeframe may be subject to administrative penalties as per regulations.

Phase 2: Developing an advanced online pharmacy

Redefine objectives

In the process of business development and amidst significant market changes, it’s important to realign goals to suit the evolving landscape. This time for business leaders to redefine objectives regarding the overall strategy, timeline, and budget for investing in the pharmacy eCommerce website.

During this phase, businesses often focus on short-term and long-term goals related to expanding the online pharmacy

For long-term goals, businesses may consider goals such as expanding market segments, establishing a loyalty program, and cultivating shopping habits for healthcare products, pharmaceuticals, and medical equipment.

For long-term goals, businesses may prioritize goals related to tapping into new potential customers, revenue growth, and supporting eCommerce marketing strategies such as livestreaming, gamification, affiliate marketing, and influencer marketing.

Select a platform for switching

When SaaS platforms can’t support businesses to expand the system anymore, re-platforming to another robust platform is a top choice. Platforms like Adobe Commerce, Shopify Plus, and BigCommerce Enterprise can help businesses facilitate a deeply custom pharmacy eCommerce website.

When re-platforming, businesses have challenges such as switching costs, time to train personnel, and data loss throughout the platform migration process.

Select development resources

To build a high-complexity online pharmacy on a professional platform, businesses need resources to facilitate it effectively. 

Businesses can decide to build an in-house team or seek a development agency. Regardless of the choice, it requires businesses to have practical experience on the selected platform. 

For building an in-house team, businesses need to recruit and train IT and eCommerce personnel to develop on the selected platform. This option may take time and budget to establish a high-performing team but it allows the business to have better control over resources and actively adjust or develop the website system. 

In case businesses hire a development agency, here are some criteria to consider:

• Deep Experience in eCommerce: Number of years of experience; Quantity and quality of completed projects; Complexity level of the finished projects.
• Professional Team: Solution consulting specialists; eCommerce specialists; IT personnel; and Customer support.
• Straightforward Process: Analysis; Proposal of solutions; Development timeline; Testing and system maintenance.
• Handling Capabilities: Prompt support; Commitment to warranty and maintenance.

Partnering with a professional development agency will help businesses gain specialized knowledge, enhance experience, and create an online pharmacy tailored to the specific needs of the industry.

Redesign UI/UX

During the platform migration process, businesses can keep the current website design without making any changes. However, some businesses tend to redesign their websites to align with new strategies and the new platform. 

Similar to the previous phase, businesses have three options to design their pharmacy eCommerce websites: using ready-made themes, customizing themes, or designing a unique interface.

However, in phase 2, businesses often decide to customize themes or design a unique interface to express the brand image and the pharmaceutical eCommerce industry.

Switch eCommerce platform

After the right eCommerce platform for migrating, businesses should carry out the process to minimize the risk of data loss or errors. Typically, the migration process is automated as much as possible to avoid potential issues. 

The migration process includes the following steps:

• System Analysis: Evaluate the current system in detail, including the database, interface design, integrations, and implemented customizations.
• Migration Planning: Develop a detailed plan for the conversion process, including timelines, resources, and participants.
• Integration and Data Migration: Extract data from the old system and transfer it to the new system, including information about products, orders, customers, and other relevant data.
• Testing and Quality Assurance: Conduct comprehensive testing to identify and rectify errors, ensuring that the website operates smoothly and securely.

After re-platforming, the business needs to perform thorough checks to ensure that the data has been migrated completely and accurately according to the plan.

Upgrade eCommerce features

Beyond core features, businesses should focus on building a system with more complex features, including advanced and industry-specific functionalities for pharmaceutical eCommerce.

• Prescription Medication: Provide prescription medications based on the doctor’s indications and instructions.
• Consultation Services from Doctors/Pharmacists: Offer health consultation services and online medical examinations as needed.
• Detailed Product Information Display: Provide comprehensive product information, including the name of the medication, ingredients, indications, dosage, usage instructions, side effects, warnings, expiration date, and pricing.
• Usage Guidelines: Provide instructions for the use and dosage adjustment for all medical products, with a reference to the advice of doctors/pharmacists.
• Online Medical Records: Store patient medical records and test results on the system’s information portal.

In addition, businesses need to consistently update and enhance these features to meet user needs and keep pace with market trends.

Operate & maintain system

When testing the eCommerce system, businesses need to thoroughly check the entire website and its features over a specific period to ensure order processing speed and website stability. If any issues arise, businesses should immediately contact the in-house team or development partner to adjust and improve the website accordingly before officially going live. 

Once the pharmacy eCommerce website system is stable, businesses should focus on eCommerce marketing strategies or Omnichannel approaches to enhance their online pharmacy.

Additionally, regular maintenance, updates, and continuous system upgrades are essential to sustain growth and quickly adapt to changes in the eCommerce market in general and the healthcare market in particular.

The Bottom Line

In general, the journey of building a pharmacy eCommerce website in Vietnam is not an easy task. This work demands substantial investments of time and budget from businesses to research the most suitable eCommerce strategy for each stage of their development. 

Understanding the challenges that businesses may encounter when building an online pharmacy, SECOMM is ready to provide custom solutions for developing an eCommerce system.

Contact SECOMM or call the hotline at 028 7108 9908 for a free consultation.

According to The Business Research Company, the global pharmaceutical eCommerce market is projected to reach $732.3 billion by 2027. This represents a significant opportunity for pharmacies, healthcare service providers, or hospitals/clinics to implement eCommerce and reach a broader range of potential customers. To achieve this, building an online pharmacy on a professional platform is a great idea to address industry-specific challenges. 

Things to keep in mind when building an online pharmacy

When building a pharmacy eCommerce website, businesses must meet numerous criteria to ensure professionalism, safety, and legal compliance within this industry.

Intuitive user interface

The typical customer profile in the pharmaceutical eCommerce sector consists of individuals seeking to purchase medications, medical equipment, and other healthcare products for themselves, family, or friends.

Thus, the website interface needs to be visually appealing, and user-friendly, and prioritize colors such as blue or white to create a sense of safety and cleanliness. 

Other factors, such as layout, font choice, and imagery, should be carefully selected and coordinated to deliver the most professional user experience.

Bespoke features

When building an online pharmacy, beyond default eCommerce features, businesses should focus on developing the following features to address industry-specific needs:

• Prescription Medications: Provide prescription medications based on the doctor’s indications and instructions.
• Consultation Services from Doctors/Pharmacists: Offer health consultation services and online medical examinations on demand.
• Detailed Product Information Display: Furnish comprehensive information about products, including drug names, ingredients, indications, dosage, usage instructions, side effects, warnings, expiration dates, and prices.
• Usage Guidelines: Provide usage instructions and dosage adjustments for all medical products, about the advice of doctors/pharmacists.
• Online Medical Records: Store patient medical records and test results on the system’s information portal.

High security

An online pharmacy is a system that contains various crucial information including personal details, payment information, and the health status of customers. Therefore, the security system of the website needs to be built and deployed carefully to ensure the safety of customer data.

Compliance with legal regulations

Pharmaceutical eCommerce is a specialized business area subject to the regulations of the healthcare/pharmaceutical industry. eCommerce pharmaceutical businesses need to comply with these regulations to ensure that their operations are legal and safe for customers.

Below are some key legal regulations that e-commerce pharmaceutical businesses need to adhere to in Vietnam:

• Pharmaceutical Law: The Pharmaceutical Law regulates the conditions for pharmaceutical business, including requirements for pharmaceutical business licenses, facilities, equipment, personnel, and drug quality.
• Decree 54/2017/NĐ-CP: Decree 54/2017/NĐ-CP provides detailed regulations on pharmaceutical business activities.
• Circular 07/2018/TT-BYT: Circular 07/2018/TT-BYT guides the advertising of drugs, drug ingredients, medical equipment, and cosmetics.
• Circular 04/2016/TT-BYT: Circular 04/2016/TT-BYT guides state management of the pharmaceutical profession.
• Circular 34/2018/TT-BYT: Circular 34/2018/TT-BYT guides state management of drugs and drug ingredients.

In addition, pharmaceutical eCommerce businesses also need to comply with other legal regulations, such as Cybersecurity Law, Consumer Protection Law, and eCommerce Law.

Top 5 eCommerce Platforms to build an online pharmacy

Although this industry has many challenges to deploy, businesses always have eCommerce platforms to create their online pharmacies. Here are the 5 leading platforms for building online pharmacy that businesses may consider.

BigCommerce

BigCommerce is a cloud-based eCommerce platform operating on the Software as a Service (SaaS) model, enabling businesses to create and manage online stores.

Currently, BigCommerce offers four main solutions, including

Pros:

• Easy to use: BigCommerce is designed to be user-friendly with a drag-and-drop builder to help businesses create and manage online stores easily without the need for technical skills.
• Multi-channel support: BigCommerce allows pharmaceutical businesses to operate across multiple platforms, including eCommerce websites, social media pages, and online marketplaces.
• Security compliance: BigCommerce is committed to adhering to high-level security standards and protects customer personal information and transaction data.
• Pharmaceutical solutions: BigCommerce offers a variety of features and interfaces specifically designed for the pharmaceutical industry.

Cons:

• Ongoing costs: As a SaaS, BigCommerce requires monthly or annual fees for usage. The value of these fee packages may increase depending on the scale of the business and transaction fees per order.
• Limited customization: While BigCommerce allows customization of eCommerce websites, it limits deeper customization. This could be an issue for businesses with specific customization requirements, such as in the pharmaceutical industry.
• Limited scalability: While BigCommerce can scale, for large businesses or those planning rapid expansion in the future, it may be necessary to consider more specialized platforms to handle these needs.
• Platform dependency: Businesses will rely on BigCommerce’s ecosystem to maintain and update their online stores. This could be a concern if a business needs complete control over its system.

Some famous pharmaceutical eCommerce businesses currently utilizing BigCommerce include Victoria Health, Molton Brown, LARQ, and Zyppah.

Shopify

Shopify is a SaaS eCommerce platform established in 2006. To date, Shopify has rapidly become one of the leading platforms in the eCommerce industry, supporting thousands of businesses worldwide to initiate and grow their online ventures.

The cost to use the Shopify platform is quite diverse, including these three solutions:

In addition, Shopify provides eCommerce solutions tailored to businesses with different needs and wants, such as:

• Starter: $5/month, leveraging payment features through social networks and messaging apps for businesses.
• Retail: $89/month, includes employee management features, inventory tracking, and loyalty programs for retail stores.
• Commerce Components: Custom pricing, offering third-party modules for integration into the eCommerce website.
• Shopify Plus: Custom pricing, designed for large enterprises.
• Shopify Hydrogen: Custom pricing, for businesses to deploy Headless Commerce.

Learn more: Top 5 benefits of Headless Commerce 

Pros:

• Easy to use: Shopify is designed with an intuitive user interface, allowing non-technical users to easily create online stores.
• Diverse pricing plans: Shopify offers a wide range of choices for businesses, catering to small, medium, startup, and large enterprises with various customization needs.
• Data Security: Shopify adheres to important security standards such as PCI DSS (Payment Card Industry Data Security Standard) to keep customer’s personal and healthcare data safe.
• Extensive Feature Set: Shopify provides many features and extensions to meet the needs of building eCommerce websites for various industries, including the pharmaceutical sector.

Cons:

• Ongoing costs: Similar to BigCommerce, Shopify requires monthly or annual fees for service usage, and costs can escalate over time due to transaction fees, expansion of features, etc.
• Limited Customization: Shopify offers a certain level of customization for basic packages like Basic, Shopify, Advanced, Retail, and Starter. If a business requires a highly customized eCommerce website, additional fees must be paid to use other solutions or consider alternative platforms.
• SEO Limitations: While Shopify supports basic SEO optimization, there are some limitations in terms of more advanced SEO optimization and custom URL management.

Healthcare, pharmaceutical, and medical businesses using Shopify include Dr.Axe, 310 Nutrition, Hiya, and BUBS Naturals.

StoreHippo

StoreHippo is a SaaS eCommerce platform established in 2014 in India. Over the years, this platform has consistently updated its technologies to meet the website-building needs of businesses, particularly those in the pharmaceutical eCommerce sector.

Similar to other SaaS platforms, StoreHippo offers a variety of solutions to choose from:

Pros:

• Easy to use: StoreHippo is designed with a user-friendly interface, making it quick and easy for users to create online stores.
• Custom solutions for pharmaceutical eCommerce: StoreHippo provides dedicated solutions for various industries, including online pharmacies.
• Continuous Updates: To address specific functions for each industry, StoreHippo has consistently improved and updated the latest technologies in e-commerce, such as Headless Commerce, PWA, Angular JS, etc.

Cons:

• Limited customization: Although StoreHippo allows businesses to customize their eCommerce website interface, it still limits deeper customization compared to other eCommerce platforms.
• Limited image size: StoreHippo has limitations on the size of images that businesses can upload and use in their online stores.
• Community and Support Limitations: In comparison to larger e-commerce platforms like Shopify, Magento, or BigCommerce, StoreHippo has a smaller user community and customer support, which may slow down the resolution of technical issues or support requests.

Some brands that built their online pharmacy with StoreHippo include WoundProfessional, Kunooz, and On A Healthy Note.

WooCommerce

WooCommerce is an open-source eCommerce plugin developed for the WordPress platform, one of the most popular content management systems (CMS) globally. WooCommerce enables businesses to turn their WordPress websites into online stores or integrate eCommerce features into existing websites.

The license fee of WooCommerce depends on the complexity of each project, averaging around $1,000 for a basic eCommerce website and $10,000 for a more advanced eCommerce website.

Pros:

• Free to use: WooCommerce is an open-source platform, so it is entirely free to use and customize. However, associated costs such as hosting, domain, themes, functionality systems, and maintenance should be considered.
• Easy to use: WooCommerce is deeply integrated into WordPress, making the installation and management of online stores straightforward. Users familiar with WordPress will find WooCommerce’s interface user-friendly.
• Third-party integration:  WooCommerce has a large development community and supports integration with various third-party applications and services, including features tailored for pharmaceutical eCommerce
• High customization: Businesses can customize the eCommerce website interface using both free and premium themes. WooCommerce also allows businesses to design their interface to reflect their brand.

Cons:

• WordPress dependency: WooCommerce is essentially a plugin for WordPress, meaning businesses must use the WordPress platform to use WooCommerce. This dependency can lead to challenges such as inconsistent support, slow data retrieval, conflicts between updates, etc.
• Complex customization: While WooCommerce allows customization, implementing complex customizations or integrating specific features may be time-consuming and require high technical skills or support from developers.
• Limited scalability: WooCommerce often faces difficulties in handling large online stores with thousands of products and high traffic.

Brands using WooCommerce to build online pharmacy include Dr. Scholl’s, myLAB Box, Superdrug Health Clinics, and Apothecanna.

Adobe Commerce (Magento)

Adobe Commerce, formerly known as Magento Commerce, is a professional and widely used eCommerce system. Adobe Commerce is part of the Adobe Experience Cloud product line and is designed to assist businesses in building eCommerce websites.

Currently, Adobe Commerce provides businesses with two main versions:

• Adobe Commerce (Magento Commerce): This is the premium version of Magento designed for large enterprises, offering two options: on-premise and on-cloud.
• Magento Open Source: Formerly known as Magento Community Edition, this is the open-source and free version of Magento.

Pros:

• High Scalability: The Magento platform is built with high scalability, allowing businesses to add features and integrate third-party applications as needed.
• High Security: Adobe Commerce prioritizes security, ensuring that customer data and payments are protected securely.
• High customization: All versions of Adobe Commerce have flexible customization capabilities, addressing the complex requirements of various industries, particularly in the pharmaceutical eCommerce sector.
• Adobe Experience Cloud Ecosystem: If a business is using other Adobe products such as Adobe Analytics or Adobe Marketing Cloud, they can integrate them with Adobe Commerce to create a comprehensive system for customer experience.

Cons:

• High initial costs: Adobe Commerce has a higher development cost compared to other eCommerce platforms, making it preferred by medium and large businesses with complex eCommerce systems or high customization needs.
• Require high technical skills: Adobe Commerce is developed using the PHP programming language, which is relatively complex, requiring technical personnel with expertise and experience to develop projects correctly and effectively.
• Long deployment time: Deploying Adobe Commerce may take more time, especially for highly customized or complex eCommerce websites.

This list is just a few examples for businesses to reference; there are many other robust eCommerce platforms that businesses can consider based on specific needs and available resources. 

With extensive experience in implementing eCommerce for clients in various countries, SECOMM understands the challenges and difficulties businesses face during the deployment of pharmaceutical eCommerce.

Contact SECOMM now or call the hotline at 02871089908 today for a free consultation.

BigCommerce and Magento are trusted names representing two types of eCommerce platforms: SaaS and Open Source. The demand for developing eCommerce websites on these platforms is increasing. However, deciding between the two is a complex task. 

This article aims to highlight the pros and cons of each and provide a thorough comparison, helping you as a business make informed decisions.

Overview

What is BigCommerce?

BigCommerce is a robust SaaS eCommerce platform, boasting an array of integrated features packaged to accommodate businesses of all scales and technical proficiencies. This platform facilitates the swift development of eCommerce websites. Beyond its inherent capabilities, BigCommerce extends a diverse suite of tools and extensions covering sales, marketing, SEO, data analytics, and transformation, empowering businesses to drive eCommerce growth. 

What is Magento?

Magento (now owned by Adobe) is an open-source eCommerce platform that empowers businesses with full control over developing and managing their eCommerce websites. Known for its high level of customization and scalability, Magento offers a wide range of advanced features and extensions, making it an ideal choice for meeting the complex requirements of large-scale enterprises with ample budgets and a certain level of technical expertise. Magento currently comes in two main versions:

• Magento Open Source: the free version
• Adobe Commerce: the paid version with two options, on-premise and on-cloud.

BigCommerce vs Magento: Pros and Cons

BigCommerce

Pros:

• User-friendly and easy-to-navigate interface
• Suitable for businesses of all sizes
• Comes with a rich set of integrated features
• Offers a variety of reasonable pricing plans
• Includes 65 popular global payment methods integrated with BigCommerce at no transaction cost
• Offers a diverse selection of themes and extensions

Cons:

• Sales volume restrictions apply
• Deployment costs tend to rise over time
• Customization options are limited

Magento

Pros:

• Ideal for large enterprises with complex customization needs and ample budgets
• High customization and scalability
• Diverse and advanced built-in features compared to SaaS platforms
• No sales volume limitations
• Wide range of available extensions

Cons:

• Requires a high level of technical expertise
• Lengthy deployment times
• high initial costs

BigCommerce vs Magento: Detailed Comparison

Ease of Use

Ease of use of a platform is one of the primary considerations for an eCommerce business when selecting one. A platform with an intuitive interface that is easy to set up and manage allows businesses to focus on their core operations.

BigCommerce

BigCommerce is a SaaS platform, making it more accessible for businesses that may not possess technical expertise or have a strong tech background in building eCommerce websites. It eliminates the need for complex programming; businesses simply need to provide basic information to gain access to the BigCommerce dashboard, where they can configure and manage all aspects of their online store, from product additions to layout modifications. 

What’s more, BigCommerce offers a user-friendly drag-and-drop page builder that empowers businesses to create a storefront without the necessity of coding skills. Moreover, themes and extensions can be swiftly integrated with just a few clicks. 

Magento

On the other hand, Magento users should have a certain level of technical expertise to execute tasks during the setup of an eCommerce website, including configuring FTP files and integrating themes into the Magento website, among other things. Tasks like modifying themes, integrating extensions, applying security patches, and optimizing speed require coding skills.

Therefore, many businesses opt to collaborate with Magento agencies to develop and maintain their Magento eCommerce websites. However, following the initial technical setup challenges, businesses can readily customize attributes and functionalities for their websites through the platform’s backend. 

Pricing

BigCommerce

Magento

Hosting

BigCommerce

Being a SaaS platform, BigCommerce offers support for various hosting-related issues, ensuring an impressive average uptime of 99.99%, quick page loading, and minimal website maintenance. 

Magento

• Magento Open Source: Businesses purchase hosting from specialized third-party providers who are responsible for infrastructure setup, security, and maintenance, allowing businesses to focus on core operations.
• Adobe Commerce on-premise: Businesses have complete control over configuring and managing their in-house hosting environment, offering customization options to meet specific needs.

Adobe Commerce on-cloud: Hosting for the business’s Magento eCommerce site is provided, configured, managed, and stored on virtual servers offered by cloud service providers (CSPs) like AWS and Microsoft Azure.

Features

SEO

SEO is a crucial feature that every eCommerce website needs and it’s an important factor for businesses to consider when assessing a platform. Both BigCommerce and Magento offer essential SEO optimization features, which include:

• Google site maps
• SEO-friendly URLs
• URL rewriting
• Meta descriptions
• 301 redirect handling
• Mobile compatibility

However, BigCommerce includes a built-in ‘blog’ feature in its solution packages, while Magento requires businesses to integrate a ‘blog’ extension to use this feature.

Plus, businesses can enhance their website’s SEO by using extensions available in the Magento and BigCommerce marketplaces. It’s worth noting that Magento offers a wider range of advanced SEO tools, although the cost of Magento extensions may be higher than those available for BigCommerce.

Multiple channels integration

With this feature, BigCommerce excels over Magento by pre-integrating the most prevalent sales channels like Amazon, eBay, Walmart, Facebook, and Instagram into all pricing plans. However, if businesses require integration with additional sales channels beyond these pre-set options, they can do so by utilizing apps from BigCommerce’s marketplace. 

On the other hand, Magento offers businesses the flexibility to implement multi-channel sales by integrating various desired sales channels into their eCommerce website, each with its own associated costs. Notably, Amazon integration can be done for free. 

Purchase flow

eCommerce businesses have to ensure a seamless, swift, and user-friendly customer buying journey, encompassing features like product search support and an effortless payment process. Both Magento and BigCommerce provide capabilities to facilitate online shopping, including

• Product filtering
• Product comparison
• Recently viewed items
• Wishlist
• One-page checkout
• Checkout as a member or visitor
• Real-time shipping rate calculation
• Multiple shipping addresses
• Order tracking via registered accounts
• Reordering

Payment options

BigCommerce provides businesses with 65 integrated payment gateways, including popular options like Apple Pay, Google Pay, and Amazon Pay, all with no transaction fee.

In contrast, Magento offers only PayPal and Authorize.net for payments, requiring businesses to integrate third-party payment providers for more choices. Magento’s marketplace features over 450 payment-related extensions with various costs, but businesses will need time to select and integrate them. 

Themes & Extensions

Aside from features, themes, and extensions also contribute significantly to the growth of an eCommerce website. Therefore, this is another factor that businesses take into account when selecting a platform.

BigCommerce

The platform provides 266 themes with prices ranging from $195 to $395, including 12 free themes. Businesses can purchase BigCommerce themes on ThemeForest at prices ranging from about $16 to $179.

These designs are modern, suitable for various industries, and offer good responsiveness across multiple screen sizes, including smartphones, tablets, and desktops. However, when compared to other SaaS platforms like Wix or Squarespace, BigCommerce’s customization options and the quantity of both free and paid themes may appear relatively limited. Moreover, the exact count of free and paid themes might not be entirely precise, as some themes share very similar layouts, differing mainly in color schemes.

Magento

Unlike BigCommerce, Magento provides a limited selection of themes, with just 9 options available. Among these, only 3 themes are free, while the rest range in price from $150 to $499 each. If businesses opt to purchase Magento themes on ThemeForest, they can expect prices ranging from $39 to $299 per theme.

Moreover, businesses have the option to create custom interfaces tailored to their unique requirements by partnering with specialized providers, incurring costs typically ranging from $1000 to $5000. 

Regarding extensions, both BigCommerce and Magento offer extensive extension libraries to support businesses in growing their eCommerce stores. However, Magento has a slight edge in this regard.

Customization & Scalability

Customization involves the capacity to adjust any feature, theme, or integrated extensions to meet specific requirements for an eCommerce website. Scalability, on the other hand, refers to the ability to maintain platform performance as the eCommerce site expands. Therefore, these factors play a vital role in platform selection.

Customization

Magento operates as an open-source platform, giving developers full access to and control over the source code.

On the other hand, BigCommerce functions as a SaaS platform, restricting businesses from making backend modifications. While certain frontend interface adjustments are possible with a few code snippets, most modifications need to be done in the backend. Hence, BigCommerce’s customization is somewhat limited compared to Magento. 

Scalability

Both Magento and BigCommerce can handle large website traffic and sales volumes. However, Magento outperforms BigCommerce in this aspect, which is also why Magento doesn’t have sales volume limits. 

Meanwhile, BigCommerce imposes annual sales volume limits based on the pricing plan being used. When businesses reach the sales volume limit of their current pricing plan, they need to upgrade to a higher-tier plan.

• Standard: Up to $50k/year
• Plus: Up to $180K/year
• Pro: Up to $400K/year
• Enterprise: Custom 

Security

Both BigCommerce and Magento are prominent names in the eCommerce industry, trusted by numerous businesses for their security features. Nevertheless, when it comes to providing security-related assistance, these platforms exhibit notable differences.

As a SaaS platform, BigCommerce includes security support as an integral component of its solution packages. This encompasses SSL certificates, firewalls, backups, and intrusion detection. In case any complications arise during the eCommerce deployment process, businesses can readily access 24/7 customer support for swift assistance.

In contrast, due to Magento’s open-source nature, businesses bear the responsibility for managing the security aspects of their Magento eCommerce websites. This entails tasks such as overseeing SSL certificates, implementing two-factor authentication, and adhering to PCI compliance. Additionally, while Magento periodically releases security updates, the manual update process can pose challenges for users without technical expertise.

Magento’s support options also present limitations when compared to BigCommerce. Businesses can seek assistance during Magento’s specified operating hours or engage with third-party intermediaries, a potentially time-consuming and complex process.

Popularity

BigCommerce and Magento are both leading options for eCommerce businesses, but their levels of popularity differ somewhat.

According to BuiltWith, at the present time, there are 142,010 active websites using Magento, whereas there are only 44,796 active websites using BigCommerce.

Thus, when it comes to popularity, Magento has the upper hand.

Well-known brands such as Coca-Cola, Nike, and Tesla utilize Magento, while renowned brands like Skullcandy, LARQ, and Molton Brown opt for BigCommerce.

After many years of implementing eCommerce solutions for clients all around the world, using both the BigCommerce and Magento platforms, SECOMM has gained invaluable experience in helping businesses develop and operate their eCommerce websites quickly and efficiently.

Contact us or call SECOMM’s hotline directly at (02871089908) for a free consultation on implementing eCommerce websites with BigCommerce or Magento.

OpenCart and Magento have consistently been pitted against each other as open-source platforms for businesses in need of building specialized eCommerce websites, particularly for enterprises and corporations. 

So, which of these open-source eCommerce platforms, OpenCart or Magento, is the right fit for your business?

OpenCart vs Magento: Overview

What is OpenCart?

OpenCart is a freely developed open-source eCommerce platform designed in PHP. It’s favored for its user-friendliness and simplicity, boasting an easy-to-navigate admin dashboard that allows product management, promotions, order processing, and reporting without requiring technical expertise.

OpenCart offers two options for businesses:

• Free Version: Ideal for businesses looking to build their website using OpenCart’s pre-existing framework.
• OpenCart Cloud: Suited for businesses seeking the expertise of OpenCart’s professional team for website development.

As per Build With data, OpenCart has been adopted by over 400,000 websites, primarily by small to medium-sized businesses in the United States, Russia, the United Kingdom, Ukraine, and Brazil.

Related Reading: What is OpenCart? Key Pros and Cons of OpenCart

What is Magento?

Magento (Adobe Commerce), much like OpenCart, is an open-source eCommerce platform developed using the PHP programming language. Magento stands as the ‘pinnacle’ among all open-source eCommerce platforms due to its comprehensive control and high scalability, offering a plethora of specialized features.

At present, Magento provides three primary editions, which are:

• Open Source: This free version boasts a wealth of exceptional features, making it suitable for businesses just starting with open-source platforms.
• Adobe Commerce (on-premise): This self-hosted version is ideal for businesses seeking the readily available features of Adobe Commerce while maintaining hosting independence.
• Adobe Commerce Cloud: This cloud-hosted version caters to businesses in need of hosting services and features offered by Adobe.

According to BuildWith, Magento supports over 160,000 websites, with significant popularity among large businesses in the United States, the United Kingdom, the Netherlands, and Germany.

Given the differences in service offerings between the paid versions of OpenCart and Magento, this SECOMM article will focus on comparing the two free versions.

Related Reading: What is Magento? Key Pros and Cons of Magento

OpenCart vs Magento: Key Similarities

License Fee

Overall, OpenCart and Magento are both open-source platforms developed using PHP. They are both robust eCommerce platforms with powerful features and a multitude of additional utilities.

The usage costs of OpenCart and Magento are quite alike, as both offer free enterprise versions that can be downloaded and installed without any charges.

Integration

Since they are open-source platforms, both possess exceptional customization capabilities for integrating third-party add-ons.

This enables businesses to effortlessly install and manage various management systems like POS, ERP, CRM, and others within a single system.

Extensions

OpenCart offers an extensive library of extensions, with approximately 13,000 extensions at your disposal. Likewise, Magento boasts a vast collection of extensions, with over 5,000 to choose from.

Both platforms enable businesses to enhance their eCommerce websites with a plethora of additional features using these extensions, eliminating the need for coding concerns.

OpenCart vs Magento: Major Differences

Admin Dashboard

OpenCart is recognized as being more user-friendly for beginners, primarily due to its intuitive interface and straightforward installation process. However, businesses should still possess a basic level of technical knowledge related to hosting, FTP (File Transfer Protocol), security upgrades, and the like.

Within the admin dashboard, users can effortlessly navigate through sections such as ‘Catalog,’ “Extensions”, “Sales”, “System”, “Reports”, and “Help”.

Magento isn’t a “playground” suited for beginners due to its intricate installation process, which demands a high level of technical expertise to set up.

While Magento 2 is considered more user-friendly than Magento 1, the admin dashboard still offers a multitude of options that can pose challenges for newcomers, especially when it comes to understanding Magento-specific terminology, resulting in a time-consuming learning curve.

User Interface

OpenCart provides around 500 themes, available in both free and paid options (ranging from $60 to $70), catering to diverse industries. This platform enables businesses to preview their website’s appearance with various themes before making a purchase. Subsequently, businesses can customize these themes according to their specific needs.

In the case of Magento, businesses have three options for creating user interfaces:

• Utilizing pre-built themes from the Magento Marketplace (ranging from $0 to $500) or theme-selling platforms like Themeforest. This choice provides cost-effective design solutions but may result in a website interface that resembles others.

• Tailoring existing themes. This option enables businesses to save costs while maintaining a unique website interface.
• Crafting a completely bespoke interface with customized themes. While this option sets a business apart from competitors, it comes with a higher price tag compared to the other two methods.

In summary, both OpenCart and Magento offer a wide selection of budget-friendly themes, but Magento allows for more extensive customization to optimize the eCommerce website’s interface.

Scalability

In terms of scalability, OpenCart is suitable for small and medium-sized business websites because it can only handle a limited number of products and transactions. On the other hand, Magento is specifically designed to manage large and complex eCommerce websites, capable of handling thousands of products and daily transactions without performance issues.

When it comes to flexibility, OpenCart provides a variety of extensions and add-ons to enhance website functionality. However, its flexibility may be somewhat constrained when dealing with intricate custom requirements. In contrast, Magento offers a higher degree of flexibility, enabling businesses to customize every aspect of their website. It boasts a comprehensive system of modules and better compatibility with third-party integrations, allowing businesses to tailor and expand their website to suit their specific needs.

Overall, Magento surpasses OpenCart in terms of scalability for eCommerce websites.

Support Community

OpenCart offers two types of support to its users:

• Community forums that enable global users to share their knowledge and experiences with OpenCart.

• Paid support services at a monthly fee of $99.

Magento provides a Help Center, but its support staff primarily focuses on Adobe Commerce, which may not fully address the needs of businesses using Open Source. However, Magento boasts a global developer community of over 13,000 individuals, making it relatively straightforward to find solutions.

Security

OpenCart doesn’t assume responsibility for the security of eCommerce websites as it operates on an open-source platform. This means that OpenCart’s code and framework are publicly available, rendering websites more susceptible to potential attacks.

In contrast, despite also being an open-source platform, Magento places a strong emphasis on security. Magento has consistently released security patches since 2015 to identify vulnerabilities. This commitment ensures that eCommerce websites built on Magento maintain a high level of security, instilling confidence in online shoppers.

Through the use of third-party tools such as Mage Report and Mage Scan, businesses can assess their security status. Additionally, Magento employs CSP (Content Security Policy), which offers a structured set of principles for restricting browser content to trusted services only. This allows browsers to determine which web tools to block and which ones to trust.

Development Cost

Even though both OpenCart and Magento are provided with free licenses, there is a significant difference in the development costs for eCommerce websites.

While Magento comes with a higher implementation cost than OpenCart, it offers a plethora of features for eCommerce websites. These include advanced search capabilities with Elasticsearch and OpenSearch, content editing tools that don’t require coding, support for categorizing a wider range of product types, and advanced shipping configuration, among others. In contrast, adding these features to OpenCart would necessitate the use of numerous extensions and increased storage resources to ensure efficient operation.

Considering the evaluations presented earlier, OpenCart proves to be a suitable choice for small and medium-sized enterprises (SMEs) seeking to establish their eCommerce websites. In contrast, Magento is an excellent fit for both SMEs and large corporations with specific and highly customizable eCommerce system requirements. Magento allows businesses to own a tailor-made system by either starting with a basic eCommerce website and gradually enhancing it or by creating a comprehensive system from the ground up.

With our extensive experience in implementing eCommerce solutions for clients across diverse countries, SECOMM comprehends the challenges and complexities that businesses encounter when selecting the ideal platform for constructing a professional eCommerce system.

Contact SECOMM today or call our Hotline at (02871089908) for a complimentary consultation. 

In Headless eCommerce architecture, the user interface (frontend) is separated from the business logic and database (backend), operating independently and communicating with each other through Application Programming Interfaces (APIs). The backend of the eCommerce system can be linked to multiple frontends to deliver a seamless omnichannel experience for customers.

This omnichannel capability has driven many businesses to adopt Headless eCommerce to adapt to market trends and attract a large customer base across all potential channels. 

However, from the planning stage to achieving the goals, it’s a long journey with several crucial steps that require dedicated efforts from businesses. Among them, selecting the right platform for Headless eCommerce development is essential. Currently, there are four prominent platforms in the market: Adobe Commerce, Shopify Plus, BigCommerce Enterprise, and Commercetools.

This article will focus on helping you as a business make the right decision by listing the selection criteria and pros and cons of each platform.

Things to Evaluate When Choosing Headless eCommerce Platform

Headless Architecture

You need to ensure that the chosen platform supports the Headless architecture, allowing the separation of the frontend user interface from the backend system. The separation provides omnichannel capabilities, enabling you to deliver seamless and consistent customer experiences across all channels  (e.g., websites, mobile devices, IoT devices, etc.).

API Capabilities

APIs are crucial for integrating with various different user interfaces. Therefore, you should seek a platform with the ability to provide customizable APIs for seamless data exchange. 

Performance & Scalability

Next, you need to consider the scalability of the platform, especially for large-scale enterprises with extensive and complex product catalogs or significant inventory management needs. A highly scalable platform can easily adjust its size based on requirements, handle high traffic, and ensure top-notch performance even during peak shopping seasons. 

The ability to integrate with third-party solutions is also crucial when selecting a platform. Third-party tools serve specific business needs and drive eCommerce efficiency. You can prioritize platforms with strong integration capabilities and compatibility with a wide range of third-party tools and services, including payment gateways, shipping, content management systems (CMS), analytics tools, and more. 

Flexibility & Customizability

Alongside performance and scalability, customization capability holds great significance for any business pursuing a platform to deploy Headless eCommerce. Evaluating the platform’s flexibility in design and user experience becomes crucial, ensuring effortless customization of frontend to meet specific business needs.

Security

Security is of utmost importance for any eCommerce platform. When choosing, you must ensure the platform adheres to standard security measures, such as secure payment PCI DSS, SSL encryption, and more.

Analytics & Reporting

Data analytics and reporting play a vital role in optimizing eCommerce operations and making informed decisions. Therefore, you should seek a platform with powerful analytics and reporting capabilities to provide comprehensive insights into customer behavior, sales effectiveness, conversion rates, and other essential metrics.

Customer Support

Opting for a Headless eCommerce development on a platform that provides valuable support resources like developer documentation, forums, and support communities, or responsive customer service directly from the platform, can bring significant benefits. You should ensure they have access to necessary assistance throughout the entire implementation process.

Total Cost of Ownership

Ultimately, the cost is a determining factor for any eCommerce business’s choice. These costs may encompass licensing fees, hosting, development, maintenance, or integration expenses with third-party services. You must assess these costs in relation to the platform’s capabilities, ensuring they align with your budget and long-term business goals.

By considering these criteria, you can select an appropriate Headless eCommerce platform that meets their business needs, provides a seamless customer experience, and supports their long-term growth objectives.

The Best 4 Platforms for Headless eCommerce Development

Magento (Adobe Commerce)

Magento is renowned as the world’s leading open-source eCommerce platform and currently ranks third in the market share among eCommerce platforms, following WooCommerce and Shopify

Magento has 2 editions:

• Magento Open Source: a free-to-use edition, but users still need to pay for hosting, domain, extensions, and development fees when hiring specialized Magento developers. 
• Adobe Commerce: a paid edition with superior eCommerce solutions, suitable for large businesses with high development and expansion needs. It includes 2 versions: Adobe Commerce on-premise and Adobe Commerce on-cloud. 

Pros

• Being open-source allows you to have complete control over the source code and infrastructure.
• With high flexibility and strong customization capabilities, it meets the needs of complex eCommerce requirements.
• Its excellent scalability is suitable for large-scale business operations.
• The powerful multi-store support enables seamless management of numerous stores across various locations from a single admin panel.
• Unified APIs and technologies across all channels enhance Omnichannel capabilities.
• From fundamental to advanced features, with a wide range of available extensions and integrations, it optimizes eCommerce functionality.
• Magento supports the creation of Progressive Web Apps (PWAs) with PWA Studio features

Related Reading: What is PWA? 4 Key Benefits of Developing PWA

Cons

• Complex development, security, and maintenance processes necessitate extensive technical expertise.
• High development costs and lengthy development timelines.

Shopify Plus

Shopify stands out as a leading SaaS eCommerce platform in the market, boasting over 3.75 million active stores in 2022.

Presently, Shopify provides two main editions:

• Shopify: Including standard packages (Basic, Shopify, Advanced) with different fees and features, catering to the requirements of small and medium-sized businesses.
• Shopify Plus: A comprehensive eCommerce solution at reasonable costs, tailored for medium to large enterprises, equipped with advanced features and tools to optimize business operations. 

Pros

• The platform is designed to be user-friendly and accessible even for non-technical users.
• It boasts impressive performance and scalability, effortlessly handling high web traffic and numerous transactions.
• With the GraphQL Storefront API, you can deliver unique customer experiences across various channels like websites, mobile apps, and IoT devices.
• The Shopify App Store offers a wide range of powerful applications, extensions, and integrations exclusively tailored for Shopify Plus.
• Customizing the frontend is made simple with a user-friendly visual editor and direct code access.
• It facilitates omnichannel sales and automates eCommerce processes, resulting in operational resource savings.
• It seamlessly integrates with various third-party tools and systems, including ERP, CRM, CMS, and more.

Cons

• The customization capabilities of Shopify Plus are good, but they still cannot be compared with open-source platforms. For example, regarding payment gateways, it only allows integration with Shopify’s partner gateways such as PayPal, 2Checkout, PayDollar, Skrill, etc. Businesses aren’t permitted to integrate with other gateways outside this list. 
• The eCommerce data of businesses using Shopify Plus is locked into Shopify Plus’s database. This dependency poses risks from the provider (Shopify Plus) and limits the business’s ability to access its entire data.
• While Shopify Plus supports creating multiple stores alongside the main store, compared to Adobe Commerce, the capabilities of Shopify Plus are somewhat limited. The platform restricts the number of stores and locations businesses can add, and businesses cannot manage multiple stores within the same Shopify Plus account.
• The cost is not fixed and increases based on revenue, development, and integration needs.

Usage cost: Starts from $2,000/month and increases based on revenue.

Related Reading: What is Shopify Plus? The Pros and Cons of Shopify Plus

BigCommerce Enterprise

Similar to Shopify, BigCommerce is also one of the leading SaaS eCommerce platforms with notable features that help businesses establish a fast and easy online presence.

The BigCommerce Enterprise edition serves large-scale enterprises with various optimized business operation solutions. Among them, the BigCommerce Headless eCommerce solution stands out, enabling businesses to create a consistent customer experience along with many other supportive solutions that ensure quick website launch and easy customization.

2.3.1 Pros

• An easy-to-use and intuitive platform.
• A powerful API architecture for building custom user interface solutions to meet complex requirements.
• Create and manage multiple headless storefronts within a single dashboard.
• High scalability and fast web performance.
• Robust Headless features that can integrate with frontend frameworks (Next.js, Gatsby.js, and Nuxt.js), CMS, DXP, ORM, etc.
• Capable of handling up to 600 SKUs per product.
• Drive omnichannel sales.
• Excellent support for building PWAs

2.3.2 Cons

• Similar to Shopify Plus, the customization capabilities of BigCommerce Enterprise are good, but still cannot be compared with Open-Source platforms.
• There are limitations in controlling the backend infrastructure and accessing the database.
• The payment process still utilizes the BigCommerce domain, leading to authentication and security issues.
• High deployment costs.

Usage cost: Starts from $400/month and can go up to $20,000/month

commercetools

commercetools is a pioneering platform for Headless eCommerce worldwide. Developed based on MACH principles (Microservice-based, API-first, Cloud-native, and Headless), Commercetools supports businesses in building and customizing eCommerce solutions tailored to their needs and their customers’ needs.

Pros

• High scalability and customization capabilities.
• Drive omnichannel sales.
• Powerful features and functionalities: category management, unified shopping cart, order management, machine learning, etc.
• Pre-built building blocks enable businesses to create their own backend structure.
• The API-first approach promotes flexibility and scalability, optimizing development time and ensuring compatibility between functionalities.
• Free 60-day trial.

Cons 

• Requires technical expertise and experience for development.
• Limited advanced features for large enterprises, requiring specific custom development.
• Smaller user base and community support compared to more established platforms, making it challenging to find assistance.
• The initial development cost with Commercetools is quite high and depends on annual revenue, integration needs, scalability, etc.

Usage cost: The pricing is not publicly available, and businesses need to contact Commercetools for further discussion. However, here are some reference points. The implementation cost starts from $300,000, and the licensing fee begins at $200,000 per year.

With extensive experience in advising platform selection and supporting eCommerce implementation for numerous businesses worldwide, SECOMM always emphasizes that choosing the right platform is the first step towards success.

Contact SECOMM or call directly at the hotline number (02871089908) now for a free consultation.

Cosmetics eCommerce is currently developing into a fresh and promising sales channel for companies in addition to the traditional sales channel. Businesses must work hard to sustain and achieve breakthrough growth through eCommerce platforms, though.

As a result, numerous cosmetics companies started developing online cosmetics business websites and found surprising success, such as Kylie Cosmetics, Hasaki, and Guardian,…

These websites’ success can be attributed to their early selection of an adequate and suitable eCommerce platform. Which platforms are appropriate for the cosmetics industry, then?

Salesforce Commerce Cloud

Salesforce Commerce Cloud (SFCC) is a highly flexible SaaS eCommerce platform that allows companies to offer the best B2B and B2C shopping experiences. Moreover, Salesforce gives Commerce Cloud access to Einstein AI to further enhance this system’s intelligence.

Top cosmetic brands currently using Salesforce Commerce Cloud to deploy eCommerce include L’Occitane, Lancôme, Loreal, Nars, Neutrogena, NYX Cosmetics, and Shiseido,…

Pros:

• SFCC offers a flexible and scalable hosting infrastructure as a cloud-based SaaS platform, and this vendor will be in charge of configuration, updates, maintenance, security, etc., helping users save time and money in these areas.
• Since SFCC is practically a ready-made solution, businesses only need to express their ideas, and SFCC’s IT team will develop them in a matter of weeks.
• The amazingly functional system supports cosmetic eCommerce businesses by allowing customers to select product sizes, purchase items in sets, take advantage of shock deals and flash sales, and receive new customer discounts and loyalty points.
• Unlike other SaaS platforms, SFCC scales and manages traffic spikes for sales seasons and other unplanned events with ease.
• Synchronizing sales channels, reaching, and serving clients across many channels are made possible by omnichannel solutions for the cosmetics industry.

Cons:

• Developers and businesses are required extensive SFCC understanding.
• SFCC charges users on a revenue-based model. Depending on the selected plan package, customers will pay 1 or 2% GMV (Gross Merchandise Value) to preserve website ownership. This means that the higher the revenue, the more expenses must be paid to SFCC.
• Limited integration with 3rd party services.

=> SFCC is suitable for B2C and B2B cosmetic businesses.

Magento

Magento is a popular open-source commerce platform in the field of eCommerce, with nearly 200,000 websites in use. Currently, Magento has 2 versions: Magento Open Source (free), and Magento Commerce (paid).

Cosmetic eCommerce websites built successfully on the Magento platform with high brand awareness include Laneige, Sigma Beauty, and Hasaki,…

Pros:

• Many cosmetics themes from the global developer community and Magento website developers so businesses can use existing themes which easy to customize or use self-designed themes.
• Functional systems from basic to advanced, specialized for the cosmetic industry such as choosing product size, buying in sets, exclusive deals, product suggestions, viewed products, member incentives, etc.
• Due to its comprehensive customization options, Magento enables businesses to fully own, control, and customize the source code, facilitating the efficient operation of systems. Moreover, Magento may be customized to fit the eCommerce requirements of enterprises of various sizes.
• Highly scalable, beneficial for future system expansion, and featuring multiple sites, stores, languages, and currencies.
• Because Magento is a complete eCommerce system, it can guarantee smooth operation and minimize potential dangers from data systems and transaction processes, resulting in high security. As a result, the reputation of the website, system safety, and user rights are all improved.
• There is a huge skilled Magento developer community present worldwide, ready to help with technical issues as well as provide assistance in creating eCommerce solutions appropriate for each business model.

Cons: 

• There is no repository of themes from Magento to support businesses.
• Implementation typically takes three to six months, but it might take up to a year due to a sophisticated functioning system.
• Although the platform is free to use, the cost of implementing eCommerce with Magento is quite high, about $50,000-$100,000 depending on the complexity of the project.

=> Magento is appropriate for a range of cosmetics business types, including B2B, B2C, and B2B2C, as well as for various business sizes, including start-ups, SMEs, and major companies. However, large organizations use Magento because it is frequently relatively expensive to deploy.

WooCommerce

WooCommerce is a free WordPress plugin that allows businesses to transform a regular WordPress website into a professional eCommerce website with full features and easy customization with just a few simple steps.

A few good examples of big brands that have built successful eCommerce websites with WooCommerce and generated huge sales such as: MOI Cosmetics, Bo Shop, Nuty Cosmetics, AB Beauty World, Beauty Garden,. ..

Pros:

• There are many free and premium themes from the WordPress and WooCommerce communities for the cosmetics sector which are easy to customize or businesses can use self-designed themes.
• Functional systems from basic to advanced for cosmetic eCommerce business such as similar product suggestions, viewed products, discount vouchers, and new customer incentives,…
• Easy integration with a variety of 3rd party services.
• The cost of building an eCommerce website is not too high compared to other open-source platforms like Magento, with total annual costs ranging from $110 to $1,500+ for domains, hosting, themes, extensions, plugins, etc.
• eCommerce website implementation time with WooCommerce takes about 1 to 3 months to complete.

Cons:

• The functional system is still limited in terms of features specific to the cosmetics industry.
• The scalability is not as high compared to other open-source platforms such as Open Cart, and Magento because it depends on the WordPress system.

=> WooCommerce will be suitable for cosmetics businesses that are familiar with the WordPress platform and want to develop an eCommerce system.

Shopify

Shopify is a popular SaaS platform in the world that provides a variety of solutions for businesses of all sizes to successfully build eCommerce websites. After being in the market for about 20 years, Shopify has gradually grown to become one of the top eCommerce platforms in the world, trusted by many Vietnamese and foreign companies. 

Kylie Cosmetics, Innisfree, Sulwhasoo, Cho Tinh Cua Boo, Guardian, and Ofélia are some examples of companies in the cosmetics industry leveraging Shopify for eCommerce websites and enjoying great success.

Pros:

• Available and diverse themes for the cosmetics industry.
• Functional system from basic to advanced, supporting eCommerce business such as similar product suggestions, viewed products, discount vouchers, and new customer incentives.
• The initial cost is quite reasonable with a variety of options for businesses from $29/month to about $2,000/month.
• The time to build an eCommerce website is quite fast from 1-7 days, or more depending on the complexity of the system.
• Shopify has a large developer community to serve businesses.

Cons:

• The layout of existing templates causes duplicating, and it’s challenging to alter themes or create your own interface because doing so will have an adverse effect on the entire system.
• The system of specific functions for the cosmetics sector is still limited.
• A wider range of 3rd party services but still only integrated with services available in Shopify’s app store.
• Deployment costs are both advantages and disadvantages of Shopify when the initial cost is quite reasonable, but in the long run, businesses have to pay the cost of using the platform, interface, application, etc., regularly every month. This makes it difficult to manage cash flow.
• Because it is a SaaS platform, it will be difficult for Shopify to expand its website in the future.

=> Shopify is considered suitable for start-ups or SMEs with global operations.

Haravan

Haravan is a leading technology firm in Vietnam, that was founded in 2014, with the intention of eventually extending to many other Southeast Asian nations.

It specializes in offering businesses and merchants in Vietnam solutions for eCommerce, engagement marketing, and omnichannel retail.

Haravan has gained the trust of many companies in the cosmetics industry as a result of the efficiency of the website system that the business has created and the ground-breaking online retail sales.

The Face Shop, The World of Lipsticks, The World Skin Food, and Lam Thao Cosmetics are some well-known cosmetics companies in Vietnam that have launched eCommerce websites using the Haravan platform.

Pros:

• Available and diverse themes for the cosmetics industry.
• Wide range of applications, from basic to advanced to start an eCommerce business.
• Reasonable eCommerce deployment cost, various packages from 200,000 VND/month to 3,000,000 VND/month, making it easy for customers to choose.
• ​​The time to build an eCommerce website is fast, only about 30 minutes for businesses to own a website with all the necessary features to get started. However, for the website to work effectively, businesses need to spend more time researching and developing the system.

Cons:

• The layout of existing templates causes duplicating, and it’s challenging to alter themes or create your own interface because doing so will have an adverse effect on the entire system.
• The system of specific functions for the cosmetics sector is still limited.
• Only integrated with services/utilities located in Haravan’s ecosystem.
• Because it is a SaaS platform, it will be difficult for Haravan to expand the website in the future.

=> Haravan is suitable for start-up cosmetics businesses or SMEs (small and medium-sized enterprises) with operations mainly in Vietnam.

An extremely critical first step in developing a cosmetic eCommerce website is selecting the appropriate platform. Businesses may develop websites more quickly and affordably while enhancing their competitive advantage and sustainable growth by choosing the right eCommerce platform.

The improper platform, on the other hand, will cost firms a lot of money and effort to adopt and switch platforms repeatedly. Therefore, in order to select the best platform, organizations must take into account the objectives and issues with the current model.

With many years of experience in successfully implementing eCommerce for many customers in many countries, SECOMM specializes in providing consulting services with comprehensive and professional eCommerce implementation solutions. 

Contact SECOMM today for free support and advice.

It’s important when it comes to choosing the right platform to build an effective eCommerce system. Businesses have many options to choose from either the open-source eCommerce platforms or any eCommerce platform as a service (SaaS, Paas), depending on the eCommerce business model and business plans.

To have a comprehensive eCommerce system, the open-source eCommerce platform is the business’s best friend, because of the great flexibility, scalability, customization according to the products, and catalogue characteristics.

In addition, the open-source platform also allows businesses to own the entire system source code and data. With all of these outstanding features, open-source platforms are slowly becoming the eCommerce development choices that many businesses are aiming for.   

However, businesses need to carefully consider choosing the right platform. There are a lot of open-source eCommerce platforms on the market (OpenCart, WooCommerce, Magento,…), and each platform has its pros and cons. 

WooCommerce

WooCommerce is a WordPress plug-in introduced in 2011, completely free, and allows businesses to turn their WordPress sites into online stores, with built-in and additional features.

Pros

Ease of use

Many businesses that have been using WordPress for their online business, must be familiar with WooCommerce. Businesses can turn their website into an eCommerce system when implementing the WooCommerce Plugin into their WordPress website easily.

They can set up, integrate, and adjust functions on themes, and add-ons,… that have been built with high functionality from developers in a strong community around the world, making it easier to modify, and more flexible on the platform

In addition, WooCommerce is carefully built, convenient, also has huge and rich theme storage, and it is easy for businesses to design and build an e-commerce system right from the start, without knowing too much about technology. 

Rich in features and add-ons

WooCommerce allows and supports features such as product management, orders, inventory, search engine optimization (SEO), discounts, sales, statistics reports, easy integration of payment units, shipping, handling units, and shopping experience optimization on all devices, making it easy for businesses to build a comprehensive system for simple and effective e-commerce business development.

Regarding security, WooCommerce ensures that businesses have the best security through a regularly updated system, and also ensures all of the business transactions are secure and safe through the features from the third-party services.

Cons

Low performance

One of the biggest disadvantages for businesses using the WooCommerce platform is the low performance, the system is easily overloaded with plug-ins and themes, and the number of products does not surpass 2000 SKUs, and often affects the system if the number of products exceeds the limit. Therefore, when businesses want to expand their business, it is necessary to consider switching to another platform. 

Limited customization

WooCommerce is a plugin for WordPress, the platform lets businesses customize their eCommerce system, but building a complete, and comprehensive eCommerce system with unique features is very limited. The modification can cause instability for the system as well as the possibility that those built-in features are not compatible with the platform.

To customize a suitable system based on the available features system, businesses will face many challenges, it takes a lot of time and resources.

WooCommerce is perfect for businesses that are using WordPress and are looking to develop an e-commerce system. However, WooCommerce is not perfect for developing a comprehensive e-commerce system and expanding the business model. Some brands are using WooCommerce around the world such as Pluralsight LLC, and Gordon College, and famous brands in Vietnam such as Vietnam Airlines, Pharmacity, etc.

OpenCart

OpenCart is an open-source CMS (Content Management System) using PHP language, similar to WordPress but specially designed for e-commerce.

Pros

Friendly interface and easy-to-use

OpenCart provides an intuitive, easy-to-use, friendly interface, which is specialized for  

the eCommerce industry. In addition, OpenCart also provides a completely free variety of interfaces and features, making it easy for businesses to develop e-commerce systems with basic website development knowledge and skills. Because OpenCart is built based on the MVC Model (Model- View- Controller), developing and writing a module for an e-commerce system on this platform is also quite easy. 

Full of basic e-commerce features and a variety of add-ons.

OpenCart supports businesses with every basic e-commerce feature. Since OpenCart is a CMS specially designed for e-commerce, the open-source commerce platform such as OpenCart fully supports basic e-commerce functions such as sales, sales management, data management, statistics, customer data lists, and invoices.

Businesses can easily create and manage many different stores on the same system without having too much technical knowledge. This also means that businesses can access and manage all data of multiple stores at the same time with just one single central OpenCart system.

Not only supporting businesses build and manage an eCommerce system, but OpenCart also supports marketing such as search engine optimization (SEO), keyword advertising (Adwords), marketing programs, and affiliate marketing programs to be able to reach customers more easily, increase sales on the eCommerce system.

On top of the basic e-commerce functions, OpenCart also has additional applications to support businesses such as daily business operations and product categories. The backup and restore function helps businesses always have a backup system in hand and ready to restore all of the data on the system in case of an emergency

Besides that the platform also has many features such as a shopping cart, support customers to buy many products at once; gift features issuing gift cards, and loyalty programs. In addition, businesses can integrate other utilities such as payment gateway VNPay, and PayCEC, to help businesses have a better, faster, and seamless shopping experience. 

Customization

With all of the basic features of an open-source program, businesses can easily modify, edit and customize on the OpenCart platform. In addition, the OpenCart e-commerce platform has a great ecosystem with many functions suitable for e-commerce business, firms can fully explore, as well as develop modules that are suitable for a satisfactory e-commerce system.

Cons

Although the OpenCart platform has many advantages that are the best fit for e-commerce businesses, there are also some limitations that businesses should be aware of when using the platform. 

Low performance, and unstable

Although the platform is highly rated and well designed for the eCommerce industry, the system is still not stable enough because the modules and functions are not fully optimized, many errors occur while operating, as well as the installation steps are still very perplexing.

Therefore, businesses still encounter many problems when building and operating, which might affect the business’s processing speed as well as the revenue.

Feature development costs can become expensive

OpenCart owns extensive storage with quite a lot of basic features to serve e-commerce businesses quickly and conveniently, but the platform still cannot meet the advanced and specialized features according to specific product characteristics, product categories, and business needs of each field.

Therefore, businesses will need to invest time and resources to develop advanced features. For example, the SEO feature is supported on the platform, but there are many difficulties when censoring content via Google, not as effective as on the WordPress platform.

The OpenCart platform is relatively new compared to other platforms on the market, has many limitations and needs to be optimized. Similar to the WooCommerce platform, this is a good platform to start an ecommerce business, but not perfect for developing a comprehensive ecommerce system that goes along with growing and scaling your business. Some of the international brands that are using OpenCart such as Sunglass Hut, Virgin Enterprise, Audio-Technica Ltd, and the brands in Vietnam that are using OpenCart are Mobifone, RitaVo, etc.

Magento

Magento is an open-source platform specially built for e-commerce. It is recognized as one of the leading e-commerce platforms today, offering various outstanding advantages such as high flexibility, a diverse ecosystem, and optimal security. Currently, Magento has two versions: Magento Open Source (free) and Magento Commerce (paid).

Pros

Diverse features for e-commerce from basic to advanced

Magento possesses many features available from basic to advanced to develop a complete e-commerce system including Category Management, Content Management, Customer Management, Marketing Management, Order Management, Store Management, System Management, Shopping Cart and Checkout, Reporting & Analytics. These features have been built with flexibility, and high availability to deliver outstanding results when integrated into the system, meeting all of your business e-commerce operations and  sustainable growth needs

Scalability

One of the biggest fears of all ecommerce businesses is having a slow, poorly functioning system, or being overwhelmed when there are too many SKUs. With Magento, businesses do not need to worry about these issues even with millions of SKUs or thousands of transactions per hour. Magento can meet all the operational requirements, and business sustainable e-commerce development needs, with the ability to handle up to 500,000 products, and thousands of transactions in an hour.

High flexibility and customizability

Owning all of the advantages of an open source ecommerce platform, Magento has outstanding flexibility and customization. Businesses can easily change and develop new and specialized features according to the characteristics of products, industries, and businesses to be able to catch up with the rapid change of the market.

On top of that, businesses easily integrate third-party systems such as payment, shipping, POS, ERP, CRM, PIM, and BI to help develop all resources, and seamless processes without affecting the level of production, and the performance of e-commerce systems.

A global community for technical support and consulting

The customer support from Magento is for the customers, who are using the enterprise version, Magento Commerce. For customers, who are using the free edition, of Magento Open Source, there will not be any customer support from the platform.

However, Magento has a strong global technical support and consulting community. Therefore, most of the problems in eCommerce that businesses are facing can be solved from the Magento ecosystem or extensions from a third party. Having a strong global technical support community is also a testament to the level of reliability, quick resolution, and constant updates that Magento open source platform brings to customers.

Cons

High development costs 

Magento open source e-commerce platform is highly appreciated with outstanding functions to develop a sustainable commerce platform, but businesses need to invest significant resources to deploy and develop the system.

Magento is an open source platform built specifically for e-commerce. This is known as one of the leading eCommerce platforms today on the market with many outstanding advantages such as high flexibility, diverse ecosystem and optimal security. Currently, Magento has 2 versions: Magento Open Source (free), and Magento Commerce (paid).

Magento has several outstanding features to develop a complete e-commerce system, and become a one-stop-shop for businesses that need development:

• Flexible Content Management: easy to adjust, and build many content management features on the e-commerce system.
• Mobile-Friendly Configuration: The interface and design of the Magento e-commerce platform are very suitable for smartphone and tablet devices.
• Advanced Search Engine Optimization: With effective SEO optimization, Magento gives online stores many opportunities to boost sales.
• Regulating Security Rights: Magento supports businesses to customize many levels of security permissions, control internal access rights, ensure system safety and protect users’ rights.

High Scalability

The biggest fear of all e-commerce businesses is having a slow, poor-performing website, or being overloaded with too many SKUs. With Magento, businesses do not need to worry about these issues, whether they have millions of SKUs or thousands of transactions per hour. Magento can meet all business needs for sustainable e-commerce operation and development. Therefore, businesses can scale up their business with Magneto.

High flexibility and customizability

The fact that the Magento platform has a high degree of flexibility is because of an open source platform. Businesses can modify and customize the templates, as well as adjust the features that the business needs to operate. In addition, businesses can completely build features from scratch to have an e-commerce system that is most suitable for businesses.

On top of that, businesses can easily integrate third-party systems such as ERP, CRM, and payment methods without affecting the level of performance of the main e-commerce system. In addition, businesses can easily separate the front-end interface from the back-end commercial activities.

Magento is an ideal place for businesses to host their software, but also a place with a lot of features. If your business currently has an experienced developer, or finances to attain a developer, and is ready to have an impressive e-commerce system, then Magento is a good choice. You have complete freedom to adjust the features until you are satisfied with your e-commerce system.

Big developer’s community around the world

However, the customer care from the Magento e-commerce platform is completely absent, in addition to that, Magento has a global developer support community. Therefore, there will be a lot of support for businesses to solve problems, and related techniques, as well as advice on building the most suitable solutions for businesses anytime, anywhere, and of course with a fee.

Cons

High development cost

A fully functional ecommerce system for a business is estimated to be at least $20,000 annually or more. If your business is just getting into e-commerce and has absolutely no technology experience, choosing Magento is a risky choice. But if businesses have the capacity and resources to run the system with this platform, then business growth will be faster with additional features such as sales automation.

Fully functional enterprise versions are estimated to be at least $20,000 annually or more. If your business is just getting into e-commerce and has absolutely no technology experience, choosing Magento is a risky choice. But if businesses have the capacity and resources to run the system with this platform, then business growth will be faster with additional features such as sales automation.

Complexity of specialized functions

Many businesses currently still face difficulties when transforming to e-commerce because of the specific characteristics of different industries and fields. These specific functions require an appropriate technology solution to ensure that the ecommerce system can operate efficiently and sustainably after the transformation. To build a specific feature with high complexity for an e-commerce system, businesses will need to spend more resources and time than the usual plan that businesses have set out to get a solution that fits the specific requirements of your e-commerce business.

Vietnamese firms that are using Magento

Magento is the best-fit solution for small and medium B2C businesses that have the need as well as the time, manpower and skills to build an e-commerce system. Famous brands in Vietnam are using the Magento ecommerce platform: Sendo, Vietnamworks, SJC, etc.

So which ecommerce platform is best suited for your business?

Different e-commerce platforms offer different features and values. No matter what route your business follows when building your e-commerce system, always think carefully about the following factors:

• The platform you choose must ensure your website is constantly updated and managed
• Choose a good web hosting
• Intuitive and seamless payment processors and shopping cart
• Good for customer service and user experience
• Ensure security for your site and customers’ data

BigCommerce

With BigCommerce, businesses can choose the price that suits their business needs. In addition, the BigCommerce eCommerce platform is designed for everyone to use, from beginners to professional developers. However, if the business does not have a lot of capacity, as well as finance, then using BigCommerce to develop an e-commerce system is not suitable.

WooCommerce

With the WooCommerce ecommerce platform, businesses have full control over the ecommerce system. In addition, businesses can freely compare, and adjust any functions in the ecommerce system. However, expanding your business on the WooCommerce platform would be an inappropriate choice, as the platform can be overloaded with functions on the ecommerce system. However, businesses can start an ecommerce system with WooCommerce with less investment than competitors like BigCommerce.

Magento

Magento is a comprehensive ecommerce platform capable of supporting businesses to expand and grow their business in all aspects. However, all the disadvantages of Magento can be narrowed down to a single problem: the technical challenges, which require businesses to have an in-depth programming team. Meanwhile, businesses can solve this by having a team with experience building e-commerce systems.

Businesses can contact SECOMM to receive detailed advice for the journey to develop a comprehensive and sustainable e-commerce system for businesses and consult Magento solutions specifically for SMEs in Vietnam!

During the period of digital transformation and the strong impacts of the COVID-19 epidemic on the international markets as well as in Vietnam, the requirement to kick start and expand the eCommerce channel of the wine industry has accelerated faster than ever.

According to Nielsen, contrary to the expectation of a downward trend during the COVID-19 epidemic, the amount of alcohol sold through online stores during the Covid-19 epidemic increased by 27.6%. Particularly in Vietnam, many reports show that wine import volume in the past 3 years has always increased by 10% above average per year and tends to increase rapidly in the coming time, one of the reasons for the increase in wine imports is the changing trend from familiar alcoholic drinks to wine (Thanh Nien News).

However, to seize opportunities and deploy an effective eCommerce system for the wine industry businesses have to choose the most appropriate platform meticulously. Besides the platform that must match with the business model and the business plan, flexibility, and high scalability are the top two most important factors. Out of many highly-rated eCommerce platforms, the open-source Magento platform is well-chosen by many Wine eCommerce giants. 

So how did Magento solve the eCommerce problems for the wine industry?

Special eCommerce requirements for the wine industry?

A modern user interface

The eCommerce system for the Wine business not only needs to have a neat interface, and match with UX/UI standards but must have a high aesthetics level, and bring out the most unique characteristics of the industry to convey the brand and the production values ​​to the specific customer segment of the industry – customers with “style”.

In addition to investing in high-quality images, arranging the layout scientifically and conveniently, such as the display of new arrivals, best-selling products, and most viewed products right on the homepage of the online store, the interface should reflect the distinctive characteristics of the industry and the unique highlight from the business to the customers.

A functional system with high complexity

One of the biggest challenges when implementing eCommerce in the wine industry is the system’s high complexity.

Most eCommerce businesses in the wine industry own a complex category system with a diverse number of products and a variety of product attributes. In addition, to ensure that the eCommerce system is running smoothly and stably with the number of visitors entering the system increasing gradually over time, and spikes during many promotional campaigns, the eCommerce system also needs to be well-designed and built carefully.

Furthermore, many wine business owners often have many sales channels and use many different management software such as POS, CRM, and ERP… this requires eCommerce platforms to be able to integrate, seamlessly and efficiently with third-party software without affecting individual system performance.

This integration also helps businesses overcome the limitations of manual operation, and increase automation for back-office, and sales management processes, ensuring high accuracy and operational efficiency for business operations, and development.

To ensure the development and operation of a complex eCommerce system that meets the above characteristics required the developers of the eCommerce system for the wine industry must be experienced and highly skilled. 

A seamless user experience

• A complete buyer’s journey experience

One of the most important factors for eCommerce is the customer experience. Especially for the wine industry, which relies on personal interactions to build relationships with customers. However, the digital transformation that has been taking place in the wine industry since the beginning of the Covid-19 pandemic means that the in-store shopping experiences are limited, in exchange for buying wine online through an eCommerce website.

Therefore, businesses need to ensure that they have a product information management system ready, products in stock, pricing displays, well-known brands, various payment options, and delivery services to give customers a complete shopping experience.

• Personalized user experience

Not only have a system that delivers a complete experience on the buyer’s journey, but businesses also need to prepare to personalize the customer experience. Beginning the personalization from the content, the product displacement, to navigating the buyer’s journey will be the key to helping businesses score points in the consumers’ eyes, effectively boosting sales and building Customer Lifetime Value (CLV) for the brand.

This requires businesses to know how to leverage unique data on consumers that has already been calculated and developed by using cutting-edge digital technology to build specific customer profiles, create buying habits that match the consumer’s interest, also provide customized content that matches each consumer’s needs, and bring a unique shopping experience to each customer when buying products on the system.

• Multi-channel customer experience

Nowadays, besides the traditional way of buying goods offline, or through brick-and-mortar stores, shopping through mobile applications as well as through websites has become a common way. Having a business presence on multiple channels – in other words, integrated Omni-channels makes it easy for users to make purchases.

To deliver a seamless multi-channel experience, it is essential to ensure that each channel is optimized for operation, nondisruptively connecting through technological infrastructure improvements. Simultaneously, businesses also need to ensure that they have enough customer information and take full advantage of these data ​​to build distinct competitiveness, ensuring a seamless experience on the system.

In addition, wine businesses must constantly develop technology to accompany generations of customers that have changed over time from the Baby Boomers (1946-1964), Gen X (1965-1980), Millenials- Gen Y (1980-1996), and lastly Gen Z (1997-2002). The customer segments are getting more complex by the day, requiring businesses must have a solid understanding and stay up-to-date with technology to optimize the system to bring the best shopping experience that is most appropriate for each generation. 

Related article: Wine eCommerce shines brilliantly in the digital era

Magento – Solutions for wine eCommerce

Magento is known as one of the leading eCommerce platforms for the wine industry with many outstanding advantages such as an open-source platform with high flexibility, a diverse ecosystem, optimal security, and owning all built-in features from basic to advanced for the eCommerce system.

Owning all built-in features from basic to advanced for an eCommerce system

Basic features

The Magento platform owns an extensive ecosystem that contains many online features that support business in the wine industry such as managing customer information, handling wine allocation, and controlling inventory, as well as handling orders, etc.

• Catalog Management: Develop and control all data that possess all product features, categories, attributes, pricing system, inventory, and media (images and videos) to maintain operation and optimize business performance. Especially for the wine business that needs high-quality images representing different wine brands on the system, as well as different price systems on different websites.
• Content Management: Develop and enhance all content elements for CMS pages, media storage, theme customization, and web design, which helps businesses approach the consumer with nice personalized user and store interfaces. 
• Sales Management: Set up and operate sales, order, payment, and shipping processes. It is simultaneously diversifying information to deliver the best customer experiences.
• Marketing Management: SEO optimization, marketing promotions implementation (promotion, upselling, cross-selling,…) with supporting tools to help businesses have more presence on digital platforms and boost sales.
• Customer Management: Fully manage customer data to improve marketing performance, and buying experiences,  and enhance customer experience. Businesses can fully develop a personalized customer experience.
• Inventory Management: Easily fulfil the supply chain with inventory management tools, and distribute transportation to the proper warehouses that analyze subsequent efficient warehouses. This allows businesses to see exactly how many goods they have in stock.
• Report: Effectively exploit data through comprehensive and detailed reports to improve and enhance business performance, including Marketing Reports, Purchasing/Procurement Reports, Customer Reports, Product Reports, Review Reports, and Operating Performance. 
• Analytic: Support monitoring and measuring eCommerce performance through integration tools, such as Google Analytics, and Facebook Pixels và  Google Tag Manager (GTM). These analytics tools help to track and report web traffic, audiences, purchasing process, and buying behaviour, simultaneously help to measure ads performance and track website activities, and lastly help quickly update website metrics and related tags to maximize personalization and reach the right goals for the subsequent marketing campaigns. 

These basic features have been built to help businesses operate an online commerce system without spending too much time designing, and developing special features. So businesses can kick start their eCommerce journey without spending too much time and money right from the start.

Advance features

The Magento platform is known for its outstanding features and extensions that are developed to meet the rapidly evolving eCommerce market as well as the specialized requirements of each business. Thousands of advanced functions in themes, add-ons, products, Marketing, optimal payment solutions, and shipping,… built with flexibility and high usability have shown remarkable results when integrating into the system, meeting all operational needs, and long-term eCommerce development needs.

Scalability

The Magento open-source eCommerce platform can accompany businesses with all business models from B2B, B2C, D2C to B2B2C, or from newly operated businesses to businesses that expanding their operating systems. Magento can support businesses to operate and develop, expand into many websites, many countries, multi-currency, and all can be managed on the same system.

Also, Magento has a stable operating system with the ability to handle up to 500,000 SKUs, and thousands of transactions in an hour, so the platform can support businesses operating a stable website that has an increasing amount of traffic over time or a sudden spike during the promotional period.

Ability to integrate 

One of the outstanding features of the Magento open-source platform is the ability to easily integrate with third-party services such as payment, shipping & handling, analytics, and business management software to help operate the eCommerce system. seamlessly and efficiently. 

Integration with a variety of payment and delivery methods

Many eCommerce businesses in general, as well as the wine industry in particular, need secure, flexible, and diverse payment software from domestic cards to international cards to payment gateways (Paypal, Stripe, OnePay, ), e-wallet (Momo, ZaloPay…).

Ex: Trentham Estate, the business has integrated with the Stripe payment gateway to process recurring orders without the need for customers to interact each time with a new order. This has simplified the buying journey as well as the customer experience, helping customers quickly make purchase decisions. The application supports customers effectively on many interfaces and devices, from websites, mobile apps, credit cards, e-wallets, etc.

About shipping and handling, businesses can easily integrate last-mile delivery services and other shipping applications in the markets to help optimize the delivery processes. In addition, businesses can completely customize the delivery modes that are suitable for businesses and customers to get the best shopping experiences.

In addition, wine businesses can develop their delivery options that allow the system to automatically select the corresponding store according to the address provided by the customer, allow orders to be allocated to the nearest warehouse, resulting in higher delivery efficiency, helping customers receive products faster and more conveniently as with businesses The Warehouse has applied for their delivery in everyday business. 

Ex: iShopChangi Wine (Singapore) has designed and developed a pick-up feature at the arrival or departure terminal for passengers that are departing, arriving, or transiting at Changi Airpor with their flight information. In addition, customers can also choose “Home Delivery” as long as it’s within Singapore. The system allows all groups of passengers to customize and choose the most convenient pick-up times to get the best out of the shopping experience. 

• Integration with business management systems such as  ERP, CRM

In addition to the ability to integrate diverse payment and delivery methods, many wine businesses are turning to the Magento platform because of the easy integration between this platform and management software such as ERP, and CRM to get a seamless connection of all supply channels from offline to online.

Through the integration of the Magento platform, businesses can overcome the limitations of manual operation and increase the automation of back-office and sales management processes, ensuring high accuracy, and operational efficiency for long-term development.

• Integration with analytics and reporting software

Besides the built-in analytical tools available on the platform, wine businesses can fully integrate analytics and reporting software such as Business Intelligence (Power BI, Tableau, Looker,…) helping businesses easily analyze and utilise consolidated data, improving business strategy, optimizing the personalized shopping experience while using the system, and growing business, as well as getting the overall view of the business situation more accurately than using manual methods.

Successful wine business with the Magento open-source platform

iShopChangi Wine – Singapore

iShopChangi Wine website is an eCommerce website specializing in providing many famous wines worldwide with special offers for travellers entering or passing through Changi Airport, especially for the members of Changi Airport Group – CAG (Changi Rewards members) with many attractive promotions.

SECOMM accompanied by iShopChangi Wines begins the improvement starting with the interface, page layout, the product classification. Next, the business optimizes the entire operating system as well as the infrastructure on the existing website to ensure the website operates seamlessly, and stably.

Besides providing operational solutions, the business also focuses on keeping the system unique in terms of both aesthetics in design and the elements of brand development for both CAG and DFS. About functions, the business has developed a complex price calculation, and display system based on many tax principles for alcohol-containing products, as well as classifying customer groups to quickly process orders, as well as optimize the delivery feature at Singapore’s airport and bring the best buying experience.

iShopChangi Wines’ eCommerce system has effectively met the shopping needs of international tourists. The initial complex elements have been simplified into a standard UX/UI interface, and ensure a professional, outstanding overall look of a wine website.

Trentham Estate – Australia

Trentham Estate has been a long-standing Australian brand specializing in wine production and trading since 1988. Throughout the operation, the business has been honoured with hundreds of medals, titles, and significant awards in the wine industry. They were also appreciated for their flexible and creative winemaking method, producing various distinct flavour products.

Since the beginning, Trentham Estate Winery built and maintained a WordPress website to develop and manage all the branding activities. Until 2017, the company decided to switch to the open-source platform, Magento, to build a comprehensive website to be able to provide all wine products with a faster operation and management process.

Trentham Estate Winery and SECOMM built a complete website with the Magento platform to optimize the interface, bringing the unique features of the wine industry to businesses. Next is integrating the payment process with Stripe, and developing delivery on the eCommerce system according to the delivery frequency that suits the customer’s preferences. Finally, building the “Wine Club” program with many incentives for loyal customers, providing the best experiences, and increasing a source of revenue.

The Warehouse – Vietnam

The Warehouse stands out from the Vietnamese market as a wine and spirits distributor, which is also one of the An Nam Group’s retail brands (Annam Gourmet Market, The Warehouse, Yves Rocher, Flormar).  Since 2001, the brand has spent its efforts to partner with more than 80 well-known wineries worldwide. Those corporations have supported The Warehouse to bring the Vietnam Market high-quality products with peculiarities from parts of the world. 

Starting eCommerce with the Magento platform, The Warehouse is extremely focused on fine-tuning the interface, including the Vietnamese and English content, high-quality images, and harmonious website layout for all products on each page, helping businesses show the unique brand’s characteristics as well as the wine industry.

In addition, the enterprise also optimizes user experience and maximizes revenue by developing a product display system with complex categories and attributes, integrating the OnePay payment gateway, also integrating, and synchronizing data from business management software POS, and ERP (Microsoft Dynamics AX) with the Magento platform to limit manual operation, increase automation, and operate all resources and processes flawlessly. 

Currently, the business is expanding its business with the Magento platform to meet all the needs of customers across Vietnam.

Evaluating the suitability of the Magento open source commerce platform with the Wine eCommerce business.

eCommerce is an inevitable trend as well as a “weapon” for wine businesses to break the market limits. This is a good opportunity for wine businesses to quickly grasp, develop, and expand their business models. To start their eCommerce journey, wine businesses can choose to build their system with Magento, an open-source eCommerce platform.

Magento, an open-source eCommerce platform, is a suitable platform for the wine industry with all business models such as B2B, B2C, and B2B2C. With all of the advantages of having a lot of features from basic to advanced, diverse ecosystems, scalability, and the flexibility of the Magento eCommerce platform, wine businesses can completely design a website that meets all requirements and delivers the ultimate online shopping experience.

In addition, businesses can easily change and develop specialized features according to product characteristics to keep up with the rapid changes in the market and develop long-term goals. That is also one of the main reasons that many wine businesses have chosen the Magento platform to go hand in hand, such as The Warehouse, iShopChangi Wines, and The Trentham Estate Winery.

SECOMM has significant experience developing complicated Wine eCommerce websites in different countries, and we know the challenges that businesses face when selecting and implementing an eCommerce platform. 

Contact SECOMM for a free consultation on eCommerce website development!

Read more: 5 eCommerce platforms for the wine industry businesses

The electronic commerce market in the liquor industry is currently experiencing robust development and has become a dominant trend in many different countries. In 2021 alone, the number of alcohol consumers increased by 10–20%, and those following the trend saw a growth of 40–50%, indicating significant progress in eCommerce for the alcohol industry in recent times (according to Wine Intelligent).

Not only limited to user growth, the global eCommerce market for wine is expected to grow by 7.7% annually (according to Statista) and reach a value of 1.68 trillion by 2025 (according to Cision). This presents both an opportunity and a challenge for liquor businesses to grasp and develop a business model suitable for the changing market in the digital era.

To embark on an online liquor business, the selection of an eCommerce platform needs careful consideration and precise decision-making. Choosing the right platform aligned with the budget and objectives helps businesses save time in construction, utilise human resources efficiently, and save costs in building and developing the system. Simultaneously, it assists businesses in reaching a large customer base, boosting sales, and seizing sustainable development opportunities in the future.

Currently, there are primarily two types of eCommerce platforms on the market: open-source and service-based. Each type of platform has certain advantages and disadvantages, and businesses need to carefully weigh criteria that align with their business model to choose a suitable platform.

Criteria for Choosing an eCommerce Platform in the Liquor Industry

Suitable Interface for the eCommerce System in the Liquor Industry

Wine products belong to the premium segment in modern life. Therefore, customers always prioritize high-quality visuals, and eye-catching, user-friendly interfaces in the eCommerce system that are easy to use and navigate.

Businesses in the liquor industry need to focus on conveying the product’s value message not only through a well-designed and user-friendly interface but also one that has high aesthetic appeal, with distinctive features to communicate the brand and product values to the specific target customers of the industry. This approach ensures a comprehensive user experience when using the eCommerce system.

Diverse eCommerce Feature System, from Basic to Advanced to Specialized

eCommerce platforms should have a diverse range of features, from basic to advanced, and even specialized features tailored for the liquor industry. This facilitates the efficient and sustainable development of the eCommerce system for businesses. Basic features include management, storefronts, sales, information management, statistics, revenue control, customer lists, invoices, shopping carts, and checkout, as well as reporting and analysis.

Advanced features related to themes, products, marketing, optimized payment solutions, discounts, and shipping cater to the operational and developmental needs of sustainable eCommerce for businesses. Specialized features for the liquor industry may include product allocation, inventory control, membership management (Wine club memberships management), implementing customer loyalty programmes, and product-specific discounts based on business needs.

Read more: SaaS eCommerce platforms vs Open-Source eCommerce platforms

High Integration Capability

For a seamless online business system in the liquor industry, businesses often integrate eCommerce platforms with other software and technology platforms they currently use, such as payment systems, shipping, ERP, POS, CRM, marketing management, etc.

This requires the eCommerce platform to have flexible, seamless, and effective integration capabilities with this software without compromising the execution of each system. This integration not only helps businesses overcome manual operational limitations but also increases automation for both back-office management and sales processes, ensuring high accuracy and operational efficiency for the business’s development.

Payment and Delivery Software

In addition to supporting Cash On Delivery (COD), platforms need to integrate various payment software, including local and international card options, payment gateways (Paypal, Stripe, One Pay, etc.), and digital wallets (Momo, ZaloPay, etc.). The chosen eCommerce platform should have the ability to seamlessly integrate this payment software with high security, safety, and efficiency.

For delivery and logistics, businesses can integrate service providers and popular transportation tracking applications, optimizing and streamlining delivery processes. Businesses can customize and develop delivery modes suitable for customers, ensuring a comfortable and convenient buying and receiving experience for users. Integrating payment and delivery software helps shorten the purchasing journey, optimize the user experience, and prompt customers to make decisions quickly.

Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) Software

Businesses can fully integrate third-party enterprise management software such as ERP, CRM, POS, etc., with the eCommerce system to support efficient and seamless multi-channel eCommerce operations. This synchronizes data on products, categories, orders, and user information across systems, simplifying and automating the back-office management and sales processes, ensuring high accuracy and operational efficiency for sustainable development.

Marketing Management Software

In addition to the marketing tools available on the eCommerce platform, businesses can integrate additional marketing tools such as email marketing software (MailChimp, Drip, etc.), marketing analysis software (Google Analytics, Google Adwords Keywords, etc.), and social media management software (Buffer, Hootsuite, etc.). Marketing management software helps businesses deploy marketing campaigns, attract customers, and increase conversion rates, maximizing both eCommerce and overall business revenue.

Maximum Scalability

Choosing an eCommerce platform in the liquor industry with high scalability is crucial for businesses to grow sustainably. The platform should seamlessly accompany the business through various business models, from entering eCommerce for the first time to expanding the business system. It should support diverse business models such as B2B, B2C, D2C, and B2B2C.

Furthermore, the platform should assist businesses in operating and expanding by supporting the management of multiple websites, catering to multiple countries, and handling various currencies, all within a unified system. Beyond that, platforms with high scalability not only support expansion but also ensure stable system operation even when the website experiences gradual increases in traffic over time or experiences sudden spikes in traffic during promotional campaigns.

Top 5 Specialized eCommerce Platforms in the Wine Industry

VineSpring

VineSpring is an eCommerce platform created by experts with in-depth knowledge of the wine industry’s operations. As a result, businesses will have an online eCommerce system with specialized features for the wine industry.

Evaluation based on criteria

Interface Criteria

• Industry-specific Interface Design:

VineSpring offers a rich interface library, collaborating with various unique website designers specifically for the online wine industry. This allows businesses to easily build their brand without needing extensive technological knowledge.

• Multimedia Experience:

Understanding the present needs of businesses, VineSpring has developed and optimized its platform to operate flexibly on various media, from desktops and tablets to personal mobile devices. This ensures businesses have a multimedia online presence and provides the best shopping experience.

• Prominent CMS System:

With a CMS system on the VineSpring platform, businesses can fine-tune content and essential product information, brand details, and success stories tailored to their business development needs. This enables businesses to have a highly interactive website and a friendlier user experience.

Integration Capability Criteria

• Shipping Software Integration:

The platform also supports businesses in terms of product shipping. VineSpring can integrate additional shipping software (ShipCompliant and ShipStation), assisting businesses in controlling information and making order tracking easy for customers on the website.

• Management Software Integration:

VineSpring directly integrates with Square POS software through an available technical team. The VineSpring POS system has a “tap, chip, and swipe” feature, enabling businesses to process orders quickly and conveniently. Additionally, VineSpring can integrate CRM software (Salesforce) to provide efficient solutions for management, sales, and customer care.

• Marketing Management Software Integration:

VineSpring supports businesses in marketing through the integration of email marketing software (Mailchimp) for list management and the creation of email marketing campaigns, increasing automation in operations.

eCommerce Feature System Criteria

• Basic and Advanced Features:

Vinspring has a system of basic and some advanced features sufficient for businesses to operate at a basic level. Especially, Vinespring has optimized inventory management features to save time, allowing businesses to access production history details, including information on bottling times, prices, and shipping units.

• Specialized Features:

Vinespring is an ideal solution for developing a business’s recurring revenue model in the eCommerce wine industry. The platform provides businesses with specialized features, such as wine allocation management and wine club member management.

In addition to the mentioned advantages, Vinespring also has a dedicated customer care team. As a Software as a Service (SaaS) eCommerce platform, VineSpring places a strong emphasis on customer service through 24/7 online chat with experts and telephone support anywhere, anytime. Therefore, businesses will receive the best and fastest support to resolve technical issues, as well as applications, features, and the most convenient and suitable solutions.

Cost

VineSpring is a Software as a Service (SaaS) platform, so businesses need to pay a fixed monthly fee ranging from $99 to $399, depending on the service package, and may be higher based on business needs:

• VineSpring Starter – $99/month: Provides businesses with a store system that includes hosting, payment software from VineSpring, and free direct support.
• VineSpring Standard – $199/month: Businesses have control over inventory, allocation management, custom store interface plugins, and integration with the ShipCompliant shipping feature.
• VineSpring Professional – $399/month: Businesses receive all essential features from the VineSpring Standard package, along with integration with Square POS software and the MailChimp marketing tool.
• VineSpring Enterprise: Ideal for large-scale wine businesses with high sales volume. The price for this package varies depending on the scale of the business.

User Target

The VineSpring platform (SaaS) is suitable for wine businesses with limited experience in building eCommerce systems. However, the usage fees for this platform are relatively high for small and medium-sized businesses.

WineDirect

WineDirect is a Software as a Service (SaaS) platform designed for wine businesses with no experience in eCommerce platforms, helping manage every aspect of online sales and simplifying the business process.

Evaluation based on criteria

Criteria for Interface

The WineDirect platform provides an intuitive, user-friendly interface tailored for businesses. Additionally, WineDirect offers a diverse range of free interface templates and features, facilitating easy development of the eCommerce system with just basic website development knowledge and skills.

Criteria for eCommerce System Features

• Basic Features:

WineDirect provides fundamental features such as website analytics, sales tools, and options for business event registrations to boost customer engagement. This allows businesses to save time and unnecessary costs associated with other software.

• Advanced Features:

Businesses can possess essential information for creating customized offers and discounts tailored to each customer category, based on statistics gathered through integrated tools. Consequently, businesses can develop personalized shopping experiences and drive higher sales volumes, achieving outstanding results and meeting development needs.

• Special Features:

The platform has leveraged and optimized the WineDirect application, specially designed for mobile devices and is highly flexible for the wine industry. Through the application, businesses can manage products, eCommerce systems, advertising campaigns on the website, and customer information.

Integration Criteria

• Payment and Shipping Integration:

WineDirect provides integrated payment solutions on the platform, enabling businesses to have a seamless experience across two payment software, such as WineDirect Payments for businesses in the US and Canada, and eWay Payments for businesses in Australia.

With payment software, businesses are supported in processing orders through the website or in-store. Regarding shipping, the WineDirect platform can integrate with various shipping services (UPS, FedEx, Gliding Eagle, etc.), assisting businesses with detailed shipping information for each order and enhancing automation in the shipping process.

• Management Software Integration:

The WineDirect platform can integrate with ERP software, as well as the POS of the business (WineDirect POS, Napa Valley, Oztera, etc.), aiming to synchronize data between the POS system and the eCommerce system, including orders, inventory, wine club members, customer information, helping businesses increase automation in the operational process and manage information effectively.

• Marketing Tool Integration:

WineDirect has integrated available marketing tools on the platform to help businesses save time in system development. This includes providing businesses with access to real-time sales reports, allowing them to send emails based on customer groups depending on marketing campaigns.

Cost

The WineDirect platform is a SaaS (Software as a Service) eCommerce platform with three main pricing plans as follows:

• DTC Starter – $79 + 2% of monthly sales: Businesses integrate marketing tools, payment software, and Ship Compliant shipping, with free hosting included.
• DTC Pro starting from $199 + 1% of monthly sales: Businesses receive all the essential features from the DTC Starter package, as well as customer loyalty programs, reports, and automatic credit card updates.
• DTC Advanced: Businesses get all the features from the DTC Pro package, along with custom benefits to fit the scale and needs of the business. The usage cost for this service package varies based on the business’s requirements and scale.

User Target

Similar to VineSpring, the WineDirect platform (SaaS) is suitable for businesses of various models and sizes that lack extensive experience in building eCommerce systems and technology. However, one platform limitation is its high usage cost, which increases with the business’s monthly sales volume. 

Beyond the high usage cost, operational tools on the platform may be unstable, occasionally displaying errors on the system, such as payment statuses showing as ‘pending processing’ on the business side but appearing as ‘paid’ on the customer side. Despite this, WineDirect has a dedicated customer support team that efficiently addresses business issues, making it a preferred choice for many businesses.

Shopify

Shopify is a well-known giant in the field of building eCommerce systems as a Software as a Service (SaaS). The Shopify platform is favoured in the market for its user-friendly nature, quick system-building time, and low initial costs, making it suitable for a wide range of businesses.

Evaluation based on criteria

Criteria for Interface

In terms of interface, Shopify provides many beautiful themes that are well-compatible across various devices. Businesses in the wine industry can choose from several specialized templates designed and offered specifically for online wine businesses by the Shopify platform. Additionally, businesses have the freedom to customize the interface by accessing HTML and CSS code to enhance the brand’s uniqueness. Therefore, businesses can deliver a seamless experience across different devices without affecting the user’s shopping process.

Criteria for eCommerce System Features

Basic and Advanced Features:

In addition to basic features related to orders, products, categories, and product management, the Shopify eCommerce platform allows businesses in the wine industry to access profiles and purchase histories to gather customer information. This enables businesses to personalize the shopping experience, from personalized content and product displays to the entire eCommerce journey.

This key aspect helps businesses make a positive impression on consumers and fosters a stronger relationship between both parties. Furthermore, with the mobile application developed by Shopify, businesses can control every aspect of the online store anytime, anywhere, including effective sales management, order fulfilment, and inventory management.

Integration Criteria

• Integration of Payment and Shipping Software:

In addition to supporting direct payment features from the platform itself (Shopify Payment), Shopify also assists businesses in integrating other payment software such as Paypal, Stripe, SagePay, AliPay Global, etc. Regarding shipping software, Shopify collaborates directly with various major shipping service providers like USPS, UPS, and DHL to streamline the process and ensure more convenient shipping for businesses.

• Integration of Enterprise Resource Planning (ERP) Software:

Shopify’s Global ERP Program provides businesses with a system that connects multiple eCommerce platforms with critical business databases such as finance and inventory to optimize operations and business processes. This program includes partnerships with leading global ERP providers such as Microsoft Dynamics 365, Business Central, Oracle NetSuite, Infor, Acumatica, and Brightpearl.

• Automatic Integration of Marketing Tools:

Shopify supports businesses in marketing through integrated software within the system. Examples include email software (MailChimp), sales channels (Facebook, Instagram), advertising (Google Ads), etc. Through these integrated marketing tools, businesses have the opportunity to increase sales, automate email marketing, and develop marketing campaigns tailored to specific customer groups.

Cost

Shopify has developed various service plans suitable for businesses to choose from based on their capabilities and scale:

• Basic Shopify – $29/month: Suitable for new businesses with modest sales volume.
• Shopify – $79/month: Suitable for growing online businesses experiencing increased sales.
• Advanced Shopify – $299/month: Suitable for businesses with the need to expand scale and require advanced reporting and analytics tools.

In addition, Shopify has introduced other service plans to cater to diverse business needs:

• Shopify Lite – $9/month: Suitable for businesses wanting to add a buy button and payment services to an existing website or blog.
• Shopify Plus – $2000/month: Provides an advanced eCommerce solution for large enterprises handling a substantial volume of orders.

User Target

Originally an industry giant in the Software as a Service (SaaS) eCommerce sector with characteristics of rapid system development time, as well as a startup cost suitable for many businesses and easy usability, this platform is suitable for small and medium-sized enterprises with limited experience in information technology.

However, in addition to the monthly fees for using additional utilities, Shopify also has limitations in terms of advanced features, unique features, and customization. Businesses must accept that certain features may not be available on the current website and may need to switch platforms when aiming to build a specialized system that aligns with their specific needs and ensures sustainable development in the future.

Read more: 

• What is Shopify Plus? The pros and cons of Shopify Plus
• Shopify vs Shopify Plus 2023: Which is a better choice? 

WooCommerce 

WooCommerce is an open-source Content Management System (CMS) known as a plugin for WordPress, introduced in 2011. It is completely free and allows businesses to turn their WordPress website into an online store. Therefore, in addition to being suitable for customizing the interface, WooCommerce is also an ideal platform for businesses to have a website with a flexible blog section, high interactivity, and a more user-friendly experience.

Evaluation based on criteria

Criteria for Interface

• The rich and customizable form library:

WooCommerce possesses and provides businesses with a rich library of forms designed for the wine industry, carefully crafted and user-friendly. Therefore, businesses can conveniently design and build an eCommerce system right from the beginning without needing in-depth technical knowledge

• User-friendly interface with Product Table:

With the WooCommerce platform, businesses can integrate tools from management systems to features specific to the wine industry. For instance, the platform can integrate with Product Table, a tool that allows wine businesses to have an interface displaying product attributes and numerous high-quality product images, as well as filtering features.

Criteria for eCommerce System Features

WooCommerce allows and supports basic features such as inventory management, order processing, inventory optimization, SEO tools, discounts, price reductions, sales statistics reports, and easy integration with payment and shipping providers. In terms of advanced features, the WooCommerce platform supports businesses in the wine industry with opportunities for wholesale orders and discounts, boosting sales through the eCommerce system. However, the platform has some limitations in terms of specialized features for the wine industry, as making certain edits can potentially cause instability in the system.

Integration Criteria

• Payment and Shipping Software:

For payments, businesses can use plugins to integrate payment gateways such as Stripe, PayPal, Apple Pay, and Square into the system, ensuring high security and safety.

Regarding shipping, businesses can integrate with various shipping providers that collaborate with WooCommerce, such as FedEx, UPS, and USPS, enabling efficient processing and optimization of the shipping process to provide the best shopping experience for consumers.

• Business Management Software:

The WooCommerce platform allows and supports businesses with integrable business management software, typical examples being Odoo, Square POS, and WP ERP. This enables businesses to save time, and costs, improve business efficiency, and automate management processes.

• Marketing Management Software:

Businesses can integrate marketing management software to support their operations, such as email marketing (MailChimp), advertising (Google Listings, Google Ads, Facebook), and analytics software (Google Analytics). This helps businesses increase traffic, promote repeat shopping, and optimize personalization for consumers.

Cost

The WooCommerce platform is an open-source platform, and thus, the platform itself is entirely free to use. However, businesses may incur development costs when utilizing the platform, such as domain registration fees ($15), hosting fees ($120/year), and system development costs (ranging from $3,000 to $10,000 depending on the complexity of the system).

User Target

WooCommerce is a suitable platform for wine businesses already familiar with WordPress and looking to expand their eCommerce systems, offering numerous basic features built with high availability from developers in the strong global community. However, WooCommerce is not perfect for businesses with a large number of products, as the system tends to be unstable with more than 2,000 SKUs. 

The platform also has limitations in terms of customization and fine-tuning specific features because intervening adjustments can easily lead to system instability, and there is a high likelihood that the built-in features are not compatible with this platform. Additionally, to customize the system based on the available feature set, businesses may encounter significant difficulties and time-consuming efforts.

Magento – The best all-around platform for the wine industry

Magento is an open-source eCommerce platform known as one of the leading eCommerce platforms today, with many outstanding advantages such as high flexibility, a diverse ecosystem, and optimal security. Currently, Magento has two versions: Magento Open Source (free) and Magento Commerce (paid).

Evaluation based on criteria

Criteria for Interface

With the Magento open-source eCommerce platform, businesses may not have access to an extensive theme library as other eCommerce platforms do. However, businesses can fully customize the interface for a specialized eCommerce system, providing a comfortable user experience. To achieve this, businesses need an experienced technical team and careful investment.

Criteria for eCommerce System Features

The Magento eCommerce platform offers a highly diverse and advanced feature system, from basic to advanced, making it easy for wine industry businesses to quickly build and develop their systems in the short term and sustainably in the long term.

• Basic features:

A variety of features ranging from Category Management, Content Management, Customer Management, Marketing Management, Order Management, Store Management, System Management, Cart and Checkout, to Reporting & Analytics.

• Advanced features:

Magento is known for its superiorly developed advanced features and extensions to meet the rapid development of the eCommerce market and the specialized requirements of each business. Thousands of advanced functions related to themes, products, marketing, optimal payment solutions, shipping, etc., have been built with flexibility and high availability, delivering outstanding results when integrated into the system, and meeting every operational and sustainable eCommerce development need of businesses.

• Specialized features:

Businesses can completely modify system functions, develop new specialized features to meet business needs, and quickly adapt to market changes. In addition, businesses can comfortably expand the scale of their business with the open-source Magento platform.

Integration Criteria

• Payment and Shipping Software:

Regarding payments, wine industry businesses using the Magento eCommerce platform can integrate the most common payment methods such as card payments (ATM, Visa, Master…), e-wallets (Momo, Zalo Pay…), and payment gateways (OnePay, VNPay, PayPal, etc.), helping diversify the shopping payment experience.

For shipping, businesses can easily integrate with various shipping providers and popular shipment tracking applications on the market to optimize shipping and delivery processes. Additionally, wine industry businesses can develop shipping and delivery features tailored to their needs and customers to provide a convenient and fast delivery experience.

• Business Management Software:

Magento is praised for its highly effective operation with most POS (Square…), CRM (Salesforce…), and ERP (SAP, Oracle, Odoo) systems. Through efficient integration of these software solutions, businesses can overcome manual operation limitations and increase automation for both back-office management and sales, ensuring high accuracy and operational efficiency for sustainable development.

• Marketing Management Software:

For marketing management software, businesses can integrate various management software solutions, including email marketing (Mailchimp…), and advertising (Facebook, Google…), to support planning marketing programs, strategy setting, as well as handling and controlling data, seamless eCommerce business processes, and optimizing online business.

Additionally, Magento provides Magento BI tools or allows businesses to integrate with other Business Intelligence (BI) tools such as Power BI, Tableau, Looker, etc., to optimize business efficiency, easily consolidate and leverage data from the Magento system and other software for quick, efficient analysis and reporting, and to improve business strategy and growth optimization for the enterprise.

Criteria for scalability

Inheriting the high scalability of the open-source platform, Magento can accompany businesses with every sustainable development business model, from newly established enterprises to expanded business systems, covering various business models such as B2B, B2C, D2C, and B2B2C.

Magento can support businesses to operate and expand into multiple websites, countries, and multiple currencies, and manage all within one system. Not only that, Magento also supports stable system operation even when the website experiences gradual or sudden increases in traffic over time or during peak periods in promotional campaigns, with the ability to handle up to 500,000 products and thousands of transactions per hour.

Cost

Magento is an ideal platform for any business venturing into the wine industry and implementing eCommerce. However, the cost issue is a significant obstacle, preventing most small and medium-sized wine businesses from choosing the Magento platform to build an eCommerce system.

According to estimates, a fully functional system developed on the Magento eCommerce platform typically incurs deployment and development costs ranging from $10,000 to $100,000 or more. In addition to the complex and advanced feature set, a crucial factor contributing to the higher deployment costs of Magento compared to other platforms is the requirement for an experienced and specialized team.

User Target

Magento is often the platform of choice for large businesses in the wine industry, whether B2B, B2C, or D2C, that already have an existing customer base and a long-term need for developing an eCommerce system. With this platform, businesses can continually develop components within the eCommerce system to ensure optimal operational efficiency and sustainable growth.

The high development costs, as well as the development timeline, which can range from 2-3 months to sometimes up to a year, are barriers that make it challenging for small and medium-sized businesses to comfortably choose Magento.

Choosing an eCommerce Platform for the Wine Industry

Choosing the right eCommerce platform is crucial in building an eCommerce system for businesses in the wine industry. This decision not only minimizes investment costs and shortens the time to build an eCommerce system but also helps businesses gain a competitive advantage in the industry and achieve sustainable growth.

On the other hand, an inappropriate platform choice can lead to significant time and cost investments for migration and platform conversion. Therefore, businesses need to consider their goals, and issues in the current model to choose the most suitable platform.

For small and medium-sized businesses, newcomers to the eCommerce market, or large businesses without the need to build a specialized eCommerce system, they can choose Software as a Service (SaaS) eCommerce platforms such as VineSpring, Winedirect, Shopify, or the open-source platform WooCommerce.

If businesses focus on industry-specific features such as developing a subscription revenue model and managing wine clubs, VineSpring and Wine Direct are suitable choices. WooCommerce is convenient for businesses that emphasize adjusting the interface. Shopify is suitable for businesses that want to quickly develop an eCommerce website with low initial costs.

For large businesses or those wanting to build a specialized eCommerce system tailored to the characteristics of their products, business model, or a platform that can accompany the sustainable development of the business, choosing comprehensive open-source platforms like Magento is necessary. With open-source platforms like Magento, businesses can develop special features, design interfaces freely, and not worry too much about the operating system.

SECOMM confidently accompanies wine businesses on the path of deploying and developing sustainable eCommerce, with successful implementation experience for many wine businesses in various countries such as Singapore, the United States, Australia, Japan, and Vietnam. 

Contact SECOMM for detailed advice on the development journey of the eCommerce system for your wine business!

In 2022, the mobile phone retail market is predicted to reach sales figures of up to 1.39 billion units, marking a 3.8% annual increase (according to Trendforce). The Covid pandemic has significantly altered consumer interactions and shopping habits, shifting the purchase of mobile phones from offline to online. Traditional retailers have now caught up with this trend by embracing eCommerce to enhance their competitive edge and sustain growth regardless of the pandemic.

To enter the eCommerce market and seize competitive opportunities, businesses need to identify a suitable eCommerce platform aligned with their business objectives. Apart from popular names like Shopify, BigCommerce, Haravan, and WooCommerce, Magento is recognized as a platform chosen by major players in the mobile phone retail industry in Vietnam, such as CellphoneS, Phong Vũ, and Bạch Long Mobile. So, why is Magento the preferred choice for these businesses?

Advantages of Building a Mobile Phone Retail Website with Magento

Advantages of Building a Mobile Phone Retail Website with Magento

eCommerce Feature System from Basic to Advanced

Basic Features

As a specialized eCommerce platform, Magento naturally offers a full range of basic features such as category management, content management, sales, customer management, marketing, inventory management, as well as reports and analysis. These features allow businesses to easily embark on their eCommerce journey in a short period. 

Magento also possesses an ecosystem with many features supporting the development of in-depth mobile phone business systems.

• Category Management: Manage, develop, and control all data and functions related to products, attributes (brand, price, type of phone, performance, memory, special features, design, screen, size, etc.), pricing system, inventory, images, and videos to maintain efficient business operations.
• Content Management: Develop and refine necessary content and detailed information about products, such as place of origin, brand, instructional videos, and product reviews.
• Marketing Management: Deploy and manage various marketing campaigns according to seasons (Tet, Black Friday, Cyber Monday, Christmas, Flash Sale), and special occasions (launch of new products by Samsung, Apple, Oppo, etc.). These marketing campaigns need to be continuously updated as the product lifecycle shortens, and mobile phone products are constantly innovated.
• Sales Management: Easily set up and operate proactive sales processes through various methods such as barcode sales, item code sales, and brand-based sales (iPhone, Samsung, etc.). Businesses can also integrate customer management to ensure timely warranty service for purchased products.
• Customer Management: Manage comprehensive information about customers to improve marketing efficiency, enhance the shopping experience, and elevate customer satisfaction. This information helps create suitable customer care policies, such as value-added order discounts and gift appreciation for loyal customers, turning ordinary customers into loyal ones.
• Inventory Management: Proactively control the number of phones in each warehouse (by product group, brand, item code, and country of origin), making it easy to supply accurate and fast goods.
• System Management: Administers administrative privileges, uses tools for regular management, and maintenance, and supports the system to operate stably and efficiently.
• Reporting & Analytics: Effectively analyze data after marketing campaigns or accumulate sales data day by day through comprehensive and detailed reporting features to improve and enhance business efficiency. Includes Marketing Reports, Sales Reports, Customer Reports, Product Reports, Review Reports, and Performance Reports.

Advanced Features

The Magento platform is known for its advanced features and extensive extensions developed to meet the rapid development of the eCommerce market and the specific requirements of each business. Thousands of advanced functions related to themes, add-ons, products, marketing, payment, shipping, etc., have been built with flexibility and high availability, delivering outstanding results when integrated into systems, meeting every operational need, and supporting the sustainable development of eCommerce for businesses.

Some advanced features for mobile phone retail that Magento supports include:

Flash Sale Feature: a discount mechanism for certain items or products within a specified time. The strategy of appealing to the customer’s psychology of “buy quickly, get a good price” is being effectively applied by many major mobile phone retailers. With Magento, businesses can easily create multiple Flash sales with countdown timers.

Buy Now Pay Later Feature: This is a popular payment method in the international online mobile phone retail industry but is relatively new in the Vietnamese market. After completing the order, customers will receive the product immediately, and the payment will be gradually made over a certain period with low or 0% interest. Breaking down the payment into instalments will reduce financial pressure on users when buying high-value products such as mobile phones, boosting the number of orders and revenue for businesses.

Advanced SEO Feature: In addition to supporting keywords, meta tags, descriptions, product titles, and searching for appropriate URLs, the Magento platform also updates ranking factors, provides URL structures, and offers meta deployment options to enhance SEO for eCommerce websites, increasing traffic and competitiveness in the market.

Flexibility in Interface Design

Mobile eCommerce is one of the industries that require an eCommerce website to have a sleek, standardized UI/UX interface with high aesthetics to convey brand and product values, attracting customers to shop within the system.  Although Magento does not possess an extensive theme repository like some other platforms, each theme on the platform is meticulously and uniquely designed. 

Businesses can choose to use these themes in the initial stages to save costs. To further refine the interface to better align with the brand’s positioning, businesses can customize based on the chosen theme or design a unique interface. However, this process will require more investment in terms of cost and time.

High Scalability

Magento supports stable system operation even when the website experiences a gradual increase in traffic over time or a sudden surge during business campaigns, with the capability to handle up to 500,000 products and thousands of transactions within an hour.

Furthermore, Magento also supports business expansion into multiple websites for various countries, all manageable on the same “dashboard.” This means that businesses can access and manage data for multiple websites/stores simultaneously using a centralized Magento system. With built-in language conversion support, businesses can build an eCommerce system with content and language tailored to diverse global customer demographics.

Moreover, the Magento system allows for easy conversion of currencies, supporting businesses in expanding their market presence across multiple countries and providing customers with a seamless transaction experience for optimal shopping.

Easy Integration Capability

Diverse Payment and Delivery Integration

In the eCommerce industry, especially in online mobile retail, having a variety of secure and flexible payment methods is crucial. Common payment methods include card payments (ATM, Visa, Mastercard), e-wallets (Momo, Zalo Pay), payment gateways (OnePay, VNPay, PayPal), cash on delivery (COD), etc. For delivery, Magento seamlessly integrates with various delivery services available both internationally and in Vietnam, such as FedEx, DHL, Giao Hàng Nhanh, Giao Hàng Tiết Kiệm, Viettel Post, along with popular shipment tracking applications. This ensures efficient handling and optimization of delivery processes. Furthermore, businesses can develop and customize new delivery features to align with customer preferences.

Integration with Enterprise Management Systems

Aside from stable system operation during online business, efficiently managing products and orders is a crucial consideration for businesses. Integrating the website with enterprise management systems (ERP, CRM, etc.) minimizes manual operations and automates operational processes, ensuring high accuracy and operational efficiency for business development. Magento is highly compatible with various management software, such as POS (Square), CRM (Salesforce), and ERP (SAP, Oracle, Odoo), making it a preferred choice for many businesses.

Integration with Marketing Software

One of the challenges in online mobile retail is intense competition, making it difficult to attract customers and climb the ranks on search engines. Magento can be seamlessly integrated with various marketing management software, ranging from email marketing tools (Mailchimp) to advertising platforms (Facebook, Google). Having a unified system for all sales channels on Magento enables businesses to easily control and leverage data, seamlessly transitioning business processes from offline to online. Consequently, businesses can develop and manage corresponding multichannel marketing strategies to personalize the customer experience and optimize eCommerce business.

Challenges in Implementing eCommerce on the Magento Platform

High Development Costs

Despite Magento being highly rated for its eCommerce features and performance, cost remains a significant barrier, preventing businesses from choosing the Magento platform for building e-commerce websites. It is estimated that a well-developed and efficient system on the open-source Magento e-commerce platform typically incurs deployment costs ranging from $10,000 to $250,000 USD.

Usage Cost Table for the First Year of Three Magento Versions:

• Magento Community: Free
• Magento Enterprise: $22,000 – $125,000
• Magento Enterprise Cloud: $40,000 – $190,000

Extended Development Time

Typically, a complete Magento project requires an implementation time frame of 3-6 months, sometimes extending up to a year. One reason for the prolonged development time is the complexity of the system’s functionality, demanding time to build suitable development solutions.

Need for an Experienced Specialized Team

A fully functional and effective Magento website needs to be developed by an experienced team well-versed in Magento to build a comprehensive system and provide suitable solutions for the various long-term business requirements.

In summary, Magento is a comprehensive open-source eCommerce platform, specialized and suitable for various business models in the mobile electronic industry, including B2B, B2C, B2B2C, and D2C. Online mobile retail businesses can fully customize and control the system, from interface to features, providing the best experience for consumers through rich eCommerce features, a diverse ecosystem, and high flexibility and scalability. 

However, budgetary constraints, time considerations, and the requirement for a highly skilled team also make it challenging for many businesses to utilize Magento for deploying eCommerce websites. 

Contact SECOMM for a free consultation on developing an eCommerce system for mobile retail!

In recent times, eCommerce has been increasingly popular in the Vietnamese market and is becoming a potential business model pursued by many enterprises across various industries. Particularly in the mobile phone retail sector, the online market share of mobile phone retail systems is growing rapidly. For instance, The Gioi Di Dong – the largest mobile phone retail system in Vietnam, saw its online market share increase from 11.6% to 17.5% in just one month (from July to August 2021)

Nowadays, many mobile phone retail businesses in Vietnam often choose to implement eCommerce websites as their main channel in online commerce. Thanks to the effective development of website systems, many mobile phone retail businesses have not only seized the opportunity to boost revenue but also achieved sustainable business growth. The common factor contributing to this success lies in the eCommerce platform.

Each type of eCommerce platform has its unique features that can support businesses in developing their online presence. Software as a Service (SaaS) platforms are designed by providers with the entire system pre-built, including hosting, interface, features, and infrastructure maintenance. Therefore, businesses can easily build and operate a website system without much concern for technical issues and without investing too much time and money from the outset.

However, businesses using SaaS platforms will not own the source code and data, and the system’s scalability and integration capabilities are limited. Usage costs may increase over time. On the other hand, open-source platforms give businesses full ownership and control over the source code and data, allowing freedom in designing interfaces and offering high scalability and flexibility. Nevertheless, using open-source platforms often requires a specialized development team and more investment in terms of cost and time.

So, which eCommerce platform will be suitable for mobile phone retail businesses?

The criteria for choosing a platform

User interface and administrative interface

The user interface of an eCommerce system is considered the face and highest scoring aspect in online business. Therefore, besides meeting UI/UX standards and expressing the brand’s characteristics, products, businesses also need to focus on the presentation of product images on the website, ensuring synchronization and clarity. 

This ensures a complete and satisfying experience for customers.  The admin interface must be user-friendly, allowing easy navigation, control, and management of all data within the system.

A diverse range of eCommerce system features 

With online retail of mobile phones, the eCommerce system’s feature set needs to be diverse, ranging from basic to advanced and specialized, aiming to provide an optimal experience for buyers and facilitate the efficient and sustainable development of the eCommerce system.

Some essential functions in the eCommerce website system for mobile phone retail businesses include:

• Basic Functions: Meeting the most basic operational needs of the eCommerce system, such as order management, categories, content, marketing management, customer management, inventory, system management, reporting, checkout, payment, shipping, etc.
• Advanced Functions: Enhancing the consumer experience and expediting the shopping process with features like order tracking, abandoned cart recovery, product suggestions, quick product search, layered product categories, etc.
• Specialized Functions: Addressing specific challenges in implementing eCommerce for mobile phone retail, catering to the unique needs of customer segments and businesses. Examples include Flash sale programs, instalment plans, buy now pay later options, etc.

High integration capability

To have a seamless online business system, businesses often need to integrate eCommerce platforms with other software and technology platforms they are currently using, such as:

• Payment Integration: Integrating various payment methods from domestic to international cards, payment gateways (Paypal, Stripe, OnePay), e-wallets (Momo, ZaloPay), etc.
• Shipping Integration: Integrating international shipping providers (DHL Express, FedEx, UPS, USPS, etc.) and local ones in Vietnam (Giao Hang Nhanh, Giao Hang Tiet Kiem, Ninja Van, etc.). Additionally, order-tracking applications help streamline and operate shipping processes.
• Management Software: Easily integrating CRM, ERP, and POS software for seamless connectivity across all supply channels from offline to online.
• Marketing Management: Integrating additional marketing tools such as email marketing software (MailChimp, Drip…), marketing analytics software (Google Analytics, Google Adwords Keywords…), and social media management software (Buffer, Hootsuite…). Integrating these marketing management tools can help businesses implement marketing campaigns, attract customers, and increase conversion rates to maximize both eCommerce and overall business revenue.

The chosen eCommerce platform must have flexible, seamless, and effective integration capabilities with this software without affecting the execution level of each system. This integration helps businesses overcome the limitations of manual operation and increases automation for both back-office management and sales, ensuring high accuracy and operational efficiency for business development.

High scalability capability

eCommerce platforms need to have high scalability to adapt and grow alongside businesses of all models. Choosing the right platform can accompany businesses from startup and SME stages to becoming large enterprises, and from B2B, B2C, and D2C models to B2B2C, helping save long-term budget while still building a sustainable, efficient system suitable for the business.

High scalability meets all future development needs of the business, such as expanding multiple websites, across countries, currencies, channels, etc. Moreover, platforms with high scalability ensure stable system operation regardless of increasing traffic and transactions over time.

Review 5 eCommerce platforms for mobile phone retail websites 

Shopify

Shopify is a well-known giant in the field of building eCommerce systems as a Software as a Service (SaaS). This platform is favoured for its user-friendly nature, quick build time, and low initial costs, making it suitable for many SMEs.

User Interface Criteria

Shopify provides attractive, responsive themes suitable for various industries, including mobile phone retail. While adhering to UI/UX standards, it lacks customization options for businesses to showcase their unique branding.

Admin Interface Criteria

The admin interface is user-friendly on desktops, allowing easy management of the website’s aspects. However, mobile functionality is limited, restricting businesses to perform specific functions on the mobile version.

Functionality System Criteria

Shopify’s functionality system is comprehensive, meeting both the basic and advanced needs of small and medium-sized enterprises. However, accessing advanced features requires additional monthly payments, leading to increasing usage costs. Shopify, however, lacks certain features crucial for mobile phone retail, aside from instalment payment options.

Integration Capability Criteria

Shopify restricts access to the source code, making integration with third-party software challenging. Businesses can only integrate with partner software available on the platform or those directly developed by Shopify.

Scalability Criteria

Scalability on the Shopify platform is limited because businesses cannot modify or upgrade the website source code. Therefore, it’s often used by mobile phone retail businesses in their early stages.

Usage Cost Criteria

Shopify offers various service packages to cater to different business needs, ranging from $29/month for Basic Shopify to $2000/month for Shopify Plus. However, businesses may face limitations in advanced features, necessitating a platform switch for a specialized and sustainable system.

→ Overall Rating based on 5 criteria: 2/5

Shopify is suitable for SMEs that want a cost-effective and quick eCommerce system. However, it falls short in advanced features, specific functionalities, and customization options. Businesses must accept the limitations and be prepared to switch platforms for a tailored and sustainable solution in the future.

WooCommerce

WooCommerce is an open-source CMS plugin for WordPress introduced in 2011, completely free, enabling businesses to turn their WordPress websites into online stores.

User Interface Criteria

WooCommerce offers a diverse library of templates for mobile phone retail and electronic goods, designed meticulously and user-friendly. This allows businesses to conveniently design and build an eCommerce system from the start without requiring in-depth technical knowledge.

Because WooCommerce is a WordPress plugin, administrators continue to manage the website through the WordPress interface, making it easy for businesses already using WordPress to adapt, use, and navigate the system.

Functionality System Criteria

WooCommerce has many features, both basic and advanced, to support businesses in operating an eCommerce website. However, the platform has some limitations regarding specific features for mobile phone retail. Although it’s open-source, developing unique features on WooCommerce can be challenging and may lead to system instability.

Integration Capability Criteria

Third-party software integrates well with WooCommerce, helping businesses save time, and costs, improve operational efficiency, and automate management processes.

• Payment: Stripe, PayPal, Apple Pay, and Square…
• Shipping: USPS, UPS, and FedEx…
• Management Software: Odoo, Square POS, and WP ERP.
• Marketing Management: Google Listings, Google Ads, Facebook Pixel…

Scalability Criteria

WooCommerce’s most significant drawback is its limited scalability. The platform tends to become unstable and easily overloaded when there are more than 2,000 SKUs or too many themes and plugins on the system.

Usage Cost Criteria

WooCommerce is an open-source platform, so it’s entirely free to use. However, businesses need to pay for additional services such as domain registration ($15), hosting fees ($120/year), and system development costs (ranging from $3,000 to $10,000, depending on system complexity).

→ Overall Rating based on 5 criteria: 3/5

WooCommerce is a good platform for businesses currently using WordPress and looking to develop an eCommerce system. However, the platform has limitations in customization and adjusting unique features. Intervening in the system is likely to cause instability, and there is a high probability that the built-in features are not compatible with the platform. Additionally, to customize the system based on the existing feature set, businesses will need to invest a significant budget and time.

BigCommerce

BigCommerce is a SaaS platform based in the USA with over 600,000 online stores used by consumers worldwide.

User Interface Criteria

BigCommerce possesses a diverse theme repository with over 160 templates, catering to various industries, including mobile phone retail and electronics. All these templates are designed following UI/UX standards, allowing for easy adjustments to fit the brand.

For the administrator interface, businesses can manage their stores on a real-time and easily trackable screen.

Functionality System Criteria

BigCommerce’s functionality is relatively comprehensive, meeting basic and advanced needs, as well as specific features for mobile phone retail businesses. However, since BigCommerce is a SaaS platform, businesses cannot modify the source code or develop additional features not already available on the platform. Businesses can only use the features provided by BigCommerce or those offered by the platform’s partners.

Some notable advanced and specific features available on BigCommerce suitable for mobile phone retail businesses include multi-currency support, advanced SEO, rating and review features, advanced reporting, and instalment payment capabilities.

Integration Capability Criteria

BigCommerce has a relatively high integration capability, allowing integration with many popular third-party software to support business operations.

Some software that can be integrated with BigCommerce includes various payment gateways (Stripe, PayPal, ApplePay, Checkout), shipping solutions (ShipStation, Amazon Shipping, Easyship, Route), ERP systems (NetSuite ERP, Acumatica Cloud ERP), CRM (HubSpot, Revamp), and marketing tools (email marketing, social media integration).

Scalability Criteria

The system’s scalability depends on the BigCommerce service package that the business is using. The platform can support business expansion into new markets, multiple currencies, and languages. Additionally, BigCommerce can support stable system operations for businesses handling thousands of SKUs.

Usage Cost Criteria

BigCommerce currently supports three bundled solutions and one on-demand solution:

• Standard Plan: $29.95/month, suitable for businesses with sales over $50,000
• Plus Plan: $79.95/month, suitable for businesses with sales over $180,000
• Pro Plan: $299.95/month, suitable for businesses with sales over $400,000
• Enterprise Plan: for large enterprises, and the cost will be based on the online sales volume of the brand.

→ Overall Rating based on 5 criteria: 3/5

BigCommerce is almost a comprehensive SaaS platform for businesses entering the mobile phone retail eCommerce journey. The platform can be suitable for various business models, including B2B, B2C, and B2B2C, depending on the chosen subscription package. However, the limitation of using this platform is that businesses are restricted in their ability to customize functions on the system, limited in annual revenue with each subscription tier, and unable to own the source code. 

Haravan

Haravan, founded in 2014, stands as one of the renowned platforms in the Vietnamese market, boasting over 50,000 businesses and consumer brands. It operates as a service platform modelled on Shopify.

User Interface Criteria

Similar to other SaaS platforms, Haravan boasts a diverse theme repository with over 400 templates, all designed following UX/UI standards. Beyond that, businesses can customize the interface to align with their distinctive brand identity. The admin interface, supporting the Vietnamese language, ensures a user-friendly experience for businesses.

Functionality System Criteria

Haravan offers a comprehensive set of both basic and advanced features, enabling businesses to swiftly establish an eCommerce website. The platform includes specific functionalities tailored for mobile phone retail, such as installment payment options. However, akin to Shopify and BigCommerce, businesses cannot develop additional features beyond what Haravan offers in its repository.

Integration Capability Criteria

Integration with third-party utilities outside Haravan’s ecosystem can be challenging, representing a significant limitation of service-type platforms. However, it does support integration with widely used services in Vietnam, including various payment methods (Momo, VNPay, ZaloPay, etc.), shipping services (Giao Hàng Nhanh, Viettel Post, DHL), and management tools (CRMViet, Teamcrop).

Scalability Criteria

Haravan’s scalability is limited; it supports multilingual and multi-currency features but lacks the capability to expand to multiple websites or efficiently manage extensive data on the platform.

Usage Cost Criteria

To use Haravan, businesses need to pay a reasonable monthly fee ranging from 200,000 VND to 3,000,000 VND, depending on business needs:

• Standard: 200,000 VND/month for individual sellers
• Pro: 600,000 VND/month for businesses wanting to implement Omnichannel
• Grow: 1,500,000 VND/month with the advantage of automating customer care and re-engagement programs
• Scale: 3,000,000 VND/month to build a loyal customer base.

→ Overall Rating based on 5 criteria: 3/5

Haravan is a suitable platform for businesses in Vietnam with limited technology experience and budget constraints. However, as businesses grow, Haravan may not provide sufficient functionality to sustain operations. Eventually, transitioning to more specialized platforms like Magento, WooCommerce, or OpenCart becomes necessary, albeit with challenges such as costs, time, and human resources.

Magento

Magento is an open-source eCommerce platform with deep expertise in online commerce. It currently offers two versions: Open Source (free) and Commerce (paid). Recognized as one of the most comprehensive eCommerce platforms, Magento boasts diverse features, high flexibility, scalability, a diverse ecosystem, and optimal security.

User Interface Criteria

Unlike other platforms, Magento doesn’t have an extensive theme repository. However, each theme is meticulously designed, unique, adheres to UX/UI standards, and emphasizes high aesthetics to convey brand and product values, attracting customers to the system.

Businesses can save costs and time by using available themes, while also having the option to customize for brand identity. Additionally, businesses can fully design their interface, enhancing brand recognition, though this requires careful investment in design time and costs.

For the admin interface, Magento 1 was criticized for being challenging to use. However, Magento 2 introduced a more intuitive dashboard, making navigation easier, user-friendly, and adaptable.

Functionality System Criteria

Magento’s eCommerce platform has a diverse and deep feature system, catering from basic to advanced and specific functions. This allows mobile phone retail businesses to easily and rapidly build and develop their system in the short and long term. Basic functions include Category Management, Content Management, Customer Management, Marketing Management, Order Management, Store Management, System Management, Cart and Checkout, and Reporting & Analysis.

Specialized features include support for multiple languages, currencies, stores, Progressive Web Applications (PWA), Multi-Source Inventory (MSI), ElasticSearch, etc., enhancing the customer experience and accelerating the shopping process.

Integration Capability Criteria

Magento excels in easy integration with third-party software for payments (credit cards, e-wallets, payment gateways, cash on delivery), shipping (Fedex, DHL, local carriers), management software (POS, CRM, ERP), and marketing tools (email marketing, advertising).

Scalability Criteria

Magento ensures stable system operation even with increasing traffic over time or sudden spikes in business campaigns. It can handle up to 500,000 products and thousands of transactions within an hour. Magento supports the expansion of multiple websites for various countries, all manageable on one screen, allowing businesses to access and manage data for multiple websites/stores simultaneously.

Usage Cost Criteria

One significant limitation for mobile phone retailers opting for Magento is the high initial development cost. A fully functional Magento system development is estimated to range from $10,000 to $100,000. Beyond complex and advanced features, the need for an experienced professional team contributes to the higher implementation costs compared to other platforms.

→ Overall Rating based on 5 criteria:  4/5

Magento is a comprehensive platform suitable for mobile phone retail businesses, whether B2B, B2C, or D2C, especially those with an existing customer base and a desire to develop a long-term eCommerce system. With Magento, businesses can continuously develop components of the eCommerce system, ensuring optimal performance and sustainable growth.

Choosing the right platform for eCommerce is crucial for mobile phone retailers. An accurate choice helps businesses shorten development time, save costs, and maximize resources to achieve the highest revenue levels. SECOMM understands the challenges facing mobile phone retail businesses and provides expert advice. 

Contact SECOMM now for a free consultation!

The COVID-19 pandemic has shifted shopping trends from traditional stores to online channels. Due to the pandemic, the demand for electronic products such as phones, laptops, and tablets has increased. This has helped mobile phone retail businesses achieve high revenue growth and profitability. 

The “leap” into e-commerce has opened up many opportunities for businesses to develop – opportunities to provide a fast and seamless shopping experience for customers, expand sales channels, increase revenue, and establish brand identity.

In this context, owning an e-commerce website is almost a prerequisite for starting a successful online business. An e-commerce website can support businesses in several ways:

• Maximize Revenue: Businesses can add sales channels to expand their business model, increase profits, and avoid limitations on time and space compared to traditional in-store sales.
• Cost Savings: It saves costs related to renting physical space and human resources, and especially reduces dependence on e-commerce platforms.
• Data Collection: Businesses can rely on customer journeys on the system to collect data, then analyze and leverage it to personalize the user experience.
• Enhance Competitive Ability: Utilizing and exploiting the strengths of an e-commerce website with a visually appealing and unique interface will make it easier for businesses to position their brand and attract customers.
• Brand Promotion: It increases trust, professionalism, and accessibility to potential customers.
• These factors highlight the importance of having an e-commerce website for businesses looking to thrive in the evolving market landscape influenced by the COVID-19 pandemic.

Related article: Top 10 retail websites for mobile phones in Vietnam

Though the benefits are plentiful, how can one design a comprehensive e-commerce website for a business professionally and effectively? 

Below is the journey to build a comprehensive e-commerce website for a mobile phone retail business with two main stages: (1) building the basic e-commerce website and (2) transitioning to building an in-depth e-commerce website.

Phase 1: Building the Basic Mobile Phone E-commerce Website

Define Objectives

The first step in constructing an e-commerce website is for the business to determine elements such as objectives, budget, and time for project development.

• Regarding Objectives: Businesses need to review and cross-reference all goals in the E-commerce Business Plan with the overall Business Plan to ensure the correct and effective implementation of E-commerce, assisting in organizing and prioritizing specific objectives in each development stage.
• Long-term objectives play a guiding role, providing a general framework for e-commerce and overall business development. These may include sustainable brand awareness, the brand’s market value, total revenue, etc.
• Short-term objectives help shape strategies with specific tasks and detailed outcomes corresponding to certain timeframes. These may include brand building, increased e-commerce revenue, enhanced competitive capabilities, product quality/diversity, service quality, etc.
• Regarding Timeframes: To ensure the correct execution of objectives, specific time milestones need to be planned with appropriate prioritization in each stage of the e-commerce journey. Once an overall development timeline is established, it becomes easier to determine the payback period and allocate the budget more effectively.
• Regarding Budget: Businesses can prioritize the implementation of essential components of the e-commerce system when the budget is limited, and later expand in subsequent stages. However, if there are sufficient financial resources, businesses can deploy a comprehensive business plan across departments and stages to enhance performance and achieve sustainable development.

After completing the “ideation” for the e-commerce website, businesses can kickstart the project by purchasing suitable hosting and domain names aligned with the products or services the business intends to offer.

Choosing an E-commerce Platform

Once the specific business strategy has been identified, the business needs to carefully consider choosing a platform for building the e-commerce website. Currently, the two most popular types of e-commerce platforms are Software as a Service (SaaS) and open-source platforms.

For SaaS Platforms

With SaaS platforms, businesses can choose from various pre-designed templates and features to build a website through simple drag-and-drop operations, requiring minimal investment in terms of time and development costs. However, with SaaS platforms, businesses do not own the source code and data; they can only utilize the available features of the platform. The flexibility and scalability of the system are limited, and usage costs may increase over time. Some popular SaaS platforms in Vietnam include Haravan, Shopify, Sapo, etc.

For Open-Source Platforms

With open-source platforms, businesses have complete freedom to design the interface according to their requirements. These platforms offer high flexibility and can be customized extensively. Open-source platforms provide a full range of features and additional utilities, supporting sustainable development. Businesses own all the source code and data. However, businesses will need a skilled in-house team or experienced development partners to accompany them, investing time and money in development. Some popular open-source platforms include Magento, WooCommerce, OpenCart, etc.

Interface Design

Businesses can initiate the interface design for the website on the selected platform by using existing templates or themes available on the system. Alternatively, they can customize and design a unique interface that aligns with the brand image and specific preferences of the mobile phone retail industry.

Developing Basic E-commerce System Features

At this stage, the business collaborates with an in-house IT team or a deployment unit to establish fundamental eCommerce features, ensuring smooth sales processes on the system. On both SaaS and open-source platforms mentioned earlier, businesses can choose suitable functions and integrate them into the website. Some common basic features include:

• Category Management: Control over product data, functions, attributes, prices, inventory, images, and videos (brand, price, phone type, performance, memory, special features, design, screen, size, etc.).
• Content Management: Develop and optimize content for CMS pages (origin, brand, product reviews, usage guides in video form, and success stories relevant to business development needs). Store images, customize themes, and design the website.
• Sales Management: Control and operate sales processes, orders, barcode-based payments, and brand-based sales (iPhone, Samsung, etc.). Integration with customer management to ensure warranty times align with customer purchases. Set up payment methods (COD, card payments, e-wallets, payment gateways), and shipping methods.
• Marketing Management: Deploy and manage various marketing programs and campaigns based on seasons and events (Tet, Black Friday, Christmas, Flash Sales, etc.), especially during product launches by major companies like Samsung, Apple, and Oppo.
• Customer Management: Manage and collect customer information for personalized user experiences, post-purchase customer care, or collaborate with marketing campaigns to attract returning or potential customers.
• Inventory Management: Proactively control the number of available phones in stock (grouped by type, brand, product code, and country of origin).
• Reporting & Analysis: Exploit data and measure performance using tools like Google Analytics, Facebook Pixels, and Google Tag Manager.
• System Management: Maintain a secure and stable eCommerce system. Grant administrator permissions to manage and review the best security practices. Additionally, the platform may offer tools for regular management and maintenance to support stable system operations.

Fulfilling Legal Procedures with the Ministry of Industry and Trade

A mandatory criterion for the official operation of a business’s eCommerce website is the completion of legal documents following regulations. According to Decree 52/2013/ND-CP by the Government, individuals or organizations owning eCommerce websites for selling goods are required to notify or register with the Ministry of Industry and Trade on the eCommerce Management Portal.

Businesses can either complete the registration process themselves or enlist the services of law firms that provide related services.

Phase 2: Developing a Comprehensive eCommerce System

Typically, a basic website may only support a business in its initial stages and face challenges as the business model evolves. Businesses gradually realize the need to develop a more specialized eCommerce system to enhance service quality and improve the overall experience for both customers and the business itself. The development of a sophisticated system requires businesses to be more prepared in terms of time and costs compared to the initial phase.

Redefining Objectives

Similar to developing a basic eCommerce system, the first step in developing a sophisticated e-commerce website is for the business to redefine its objectives, costs, and timelines for the project. It is crucial to explore specific features and advancements within the industry. This allows the business to plan a detailed and accurate development strategy that aligns with its business model.

Choosing a Platform for Transformation

To develop a deep eCommerce system, businesses should opt for open-source platforms such as Magento, WooCommerce, OpenCart, etc. Open-source platforms can best meet the expanding system needs and sustain development alongside the business. However, besides the drawbacks of high development costs and an extended construction period, businesses also need an experienced IT team to effectively utilize these platforms.

Criteria for Platform Selection at This Stage:

• User Interface (UI) and User Experience (UX) Development

Allows the development of a standardised user interface that reflects the brand’s characteristics and showcases product images clearly and cohesively.

Enhances brand identity and differentiation.

The admin interface should be user-friendly, facilitating easy navigation, control, and management of the entire system’s data.

• Basic and Advanced Features

The system should support basic functions and be flexible enough to accommodate the development or integration of advanced and specific features.

This flexibility ensures stable business operations in the long term and the ability to adapt to evolving business models.

Seamless integration with other software without compromising the performance of individual systems.

• Scalability

High scalability to adapt and grow alongside the business, catering to various business models.

Cost-effective long-term budgeting while constructing a sustainable and efficient system suitable for the business.

The ability to expand, whether it’s adding multiple websites, operating in multiple countries, dealing with various currencies, or managing multiple channels.

• Extensibility

Ensures the system can efficiently meet the evolving needs of the business.

Can extend to multiple websites, support internationalisation, handle diverse currencies, and manage various sales channels.

Ensures stable system operation regardless of increasing web traffic and transaction volumes over time.

Choosing Development Resources for eCommerce Website Development

To build a sophisticated eCommerce website, businesses can either establish an in-house team or collaborate with external development partners. In both cases, a skilled and experienced workforce with a professional work ethic is essential.

In-House Team:

• Provides control and flexibility in managing daily tasks, timelines, and data.
• Allows the business to have direct oversight of its data and a clear understanding of product values.
• Challenges include limited manpower depending on the company’s size, restricted ideation due to internal expertise, and potential development limitations.

External Development Partners:

• Collaboration with eCommerce system development experts facilitates a smooth platform transition.
• Businesses don’t need to worry about the intricacies of the transition process as external developers offer optimal support.
• However, there might be a trade-off between having 100% control over the development process and the limitation of collaboration.

Recommended Service Providers: Several service providers specialize in deploying advanced eCommerce systems. Some notable examples include SECOMM, SmartOSC, Co-Well Asia, Isobar, and Magenest.

Choosing between an in-house team and external partners depends on the business’s specific needs, resources, and preferences. Each option has its advantages and challenges, and businesses must carefully evaluate their circumstances before making a decision.

Improving the Interface

While transitioning to a new eCommerce platform, businesses have the flexibility to retain their current website interface or redesign it for an enhanced user experience and improved brand positioning. Redesigning involves adjusting existing themes to save time and budget. However, some businesses opt for a custom redesign to meticulously tailor the interface to their specific needs, which may require a higher investment in terms of time and budget.

Platform Migration

Platform migration is a crucial step in building a deep eCommerce website. Automation is typically used to minimize errors during the transition. Businesses need a comprehensive plan encompassing features, data, and scenarios to ensure a smooth and effective transition. The process begins with data extraction from the old system and recording it into the new system.

Post-migration, thorough testing is essential to verify that all components and data have been accurately and adequately transferred according to the plan.

Developing Advanced and Specialized Features

When constructing a deep eCommerce website, businesses must introduce advanced and specialized features to support business model expansion, enhance competitiveness, adapt to market changes, increase revenue, and improve the shopping experience. Some advanced features for eCommerce and mobile retail may include Buy Now Pay Later, Flash Sales, and advanced product search functionalities.

Continuous learning and staying informed about necessary features are crucial for system development. This can be achieved through online applications, an in-house development team, or external development experts. After outlining the development plan, collaboration with design experts to create a system model is essential. The subsequent step involves programming features based on the approved plan. Before deployment, thorough testing, based on the requirements specification document, is conducted to update test scenarios and log errors using error management tools.

Operation, Maintenance, and Development of eCommerce Websites

After developing an eCommerce website, regular maintenance, care, and updates are necessary to ensure continuous online business operation, seamless system operation from online to offline, and optimal user satisfaction. Ongoing research is vital to optimize and develop the website to create a satisfying and comfortable shopping experience.

In summary, a comprehensive eCommerce website is crucial for the current and future success of mobile phone retail businesses. Building such a website involves a meticulous process, and each step is critical. Businesses can contact SECOMM for free consultations on comprehensive eCommerce website solutions tailored to mobile phone retail businesses.