The recent surge in prioritizing customer experience has significantly impacted the evolution of eCommerce. Therefore, choosing the right CRM among various CRM software solutions to effectively manage customer relationships is crucial. 

Following Part 1, here are 5 other CRM software options for large enterprises worth considering.

Dynamic 365 Sales

Dynamics 365 Sales is a comprehensive Customer Relationship Management (CRM) solution developed by Microsoft. The software is designed to assist businesses in managing and streamlining customer interactions, enhancing the sales process’s efficiency.

Its notable capability for scalability and flexible customization has made Dynamics 365 Sales one of the most suitable choices for the complex deployment needs of large enterprises.

Core features:

• Communication Management: Harness the power of Dynamics 365 and Microsoft Teams to enhance team collaboration effectiveness and interact more efficiently with customers.
• Revenue Acceleration: Optimize the sales process and revenue with suggested next actions proposed by Microsoft, helping businesses prioritize their sales activities.
• Predict & Manage Pipeline: Analyze individual and team sales processes to provide automatic in-depth insights and deliver the most accurate forecasts.
• Real-time Insight: Provide real-time insights from sales calls, including customer emotions, market competition, and more, enabling businesses to assess and guide their sales teams effectively.

Costs:

Pros:

• Seamless integration with other Microsoft products.
• Intuitive interface, easy to set up, and shares similarities with other Microsoft solutions.
• Collects customer data from multiple sources and stores it centrally in a single platform.
• High flexibility and scalability for customization.

Cons:

• Rigorous configuration, challenging to change after setup.
• For users unfamiliar with Microsoft products, the interface may be cluttered and challenging to navigate.
• Requires a high technical proficiency and a specific understanding of Microsoft products for deployment and customization.
• Some advanced features may necessitate additional module purchases

Oracle CRM On Demand

Oracle CRM On Demand is a cloud-based CRM designed to assist businesses in managing sales activities, marketing, and customer interactions, and providing in-depth analytical reporting. It is the SaaS version of Oracle’s renowned on-premise software, Siebel CRM. Businesses can use both of these software applications and link them through the ‘Oracle Application Integration Architecture’ and ‘Oracle Fusion Middleware’ software.

Core features:

• Browser & Cloud Support: The software is accessible on mobile browsers and various web browsers such as Chrome, Firefox, and Bing, enabling businesses to access customer data and manage all sales activities remotely.
• Workflow Automation: Create and automate sales, marketing, approval processes, and daily tasks for the team to enhance the overall efficiency of business operations.
• Analytics & Reporting: Additional factors are incorporated into reports, such as personalized content, and enhanced custom sales history, to provide in-depth insights that assist businesses in making better business decisions.

Costs: Oracle CRM On Demand doesn’t publicly disclose its pricing on the website. Therefore, businesses are advised to contact the provider directly for consultation and a price quote.

Pros:

• Intuitive interface with step-by-step setup and usage guidance.
• Flexible and highly customizable with extensive scalability.
• Seamless integration with other Oracle products and third-party applications.
• Provides in-depth reporting and analysis.

Cons:

• Requires internet access for use.
• The pricing for using Oracle CRM On Demand is not disclosed, making it challenging for businesses to calculate deployment budgets.
• While Oracle provides setup instructions, businesses still need technical expertise and a certain level of understanding of Oracle products for deployment and customization.

Related Reading: On-Premise CRM vs On-Cloud CRM: Key Differences

Infor CRM

Infor CRM is a cloud-based customer relationship management (CRM) software designed to assist large businesses in developing and maintaining customer relationships.

Infor CRM is known for its flexibility, scalability, and high configurability, offering a range of features to help businesses better understand their customers, personalize customer experiences, and enhance the effectiveness of sales operations.

Core features:

• Customers 360º views: Provides businesses with a comprehensive overview of customer transaction history, preferences, and behavior.
• Reporting and Analytics: Infor CRM’s in-depth reporting and analytics offer crucial insights for making informed decisions.
• Email Integration: Seamlessly integrates with email platforms such as Outlook and Gmail to retrieve information directly from Infor CRM and send emails to customers at any time.

Costs: Infor CRM doesn’t publicly disclose its pricing on the website. Therefore, businesses are advised to contact the provider directly for consultation and a price quote.

Pros:

• Intuitive interface, easy to set up and use
• Seamless integration with other Infor solutions
• Smooth integration with third-party applications and services
• High flexibility and scalability for customization.

Cons:

• Requires internet connectivity
• The usage cost of Infor CRM is not publicly disclosed, making it challenging for businesses to estimate deployment budgets.
• Technical expertise and a certain level of understanding of Infor CRM are necessary for deployment and customization.

LeadSquared Sales + Mobile CRM

LeadSquared Sales + Mobile CRM is a cloud-based CRM solution that enables businesses to enhance sales productivity and manage relationships with customers and potential customers.

This CRM solution integrates the features of Sales CRM and Mobile CRM, allowing businesses to access customer data and perform essential sales tasks from anywhere, at any time.

Core features:

• Lead Distribution: Evaluate transaction scale, customers, language preferences, and various other critical factors to distribute suitable potential customers to each sales team member.
• Sales Smartviews: Eliminate clutter and boost the productivity of the sales team by displaying tasks in order of priority.
• Mobility: Track and manage the remote activities of the sales team, including automatic check-in/check-out, automatic detection of incorrect check-in locations, automatic reminders for the next meeting, and expedited document sharing and uploading processes.

Costs:

Pros:

• Automates sales and marketing processes.
• Enables the search for potential customers from multiple channels, minimizing the risk of losing potential customers.
• Manages and nurtures potential customers for conversion with AI-built functionalities.

Cons:

• No free trial version is available.
• Requires technical expertise and understanding of LeadSquared for implementation.
• Occasionally encounters server-related issues or problems with internet connectivity.
• Compared to other CRM software, LeadSquared is somewhat limited in providing in-depth reports.

Pipedrive

Pipedrive is a popular CRM software solution used by businesses of all sizes and industries. In recent times, large enterprises have shown particular favor for Pipedrive CRM due to its advanced features that assist in managing sales opportunities and swiftly converting potential customers into clients.

Core features:

• Customizable Sales Pipeline: Set up a customizable sales process with multiple stages to align with the existing sales cycle.
• Segment Leads: Filter, sort, and segment potential customers to create target customer lists for personalized interaction activities.
• Contact History: Track and manage the entire history of all calls, emails, meetings, and notes related to every transaction and contact.
• Revenue Forecasting: Predict transaction volume and revenue within the CRM system. Track and automatically calculate revenue as transactions are updated.
• Reporting & Dashboards: Receive detailed reports on sales activities and sales figures. Monitor progress and achievements in the dashboard.

Costs:

Pros:

• Intuitive and user-friendly interface.
• 14-day free trial available.
• Automation of sales and marketing processes in most service packages.
• Unlimited customization of sales processes through API.
• Multilingual and multicurrency support.

Cons:

• Phone customer support is only available with premium packages.
• Pipedrive is somewhat limited in providing in-depth reports compared to other CRM software.
• Occasionally, emails sent from the Pipedrive system may encounter errors.
• Limited seamless integration with third-party apps and services.

Choose the best CRM software!

So, the article about the 10 CRM software systems part 1 + part 2 has come to a close with the hope that businesses will choose a platform suitable for their development needs. 

By implementing a CRM solution, businesses can quickly build and develop relationships with customers while enhancing collaboration among internal departments.

Contact or call SECOMM’s Hotline directly at (02871089908) for advice and CRM implementation.