The 10 Leading Shopify Plus Agencies In Australia

According to research from Omnisend, campaigns that use three or more channels achieve a purchase rate approximately 287% higher than single-channel campaigns. Omnichannel customers also have an average lifetime value around 30% greater than customers who shop through only one channel. In today’s highly competitive landscape, adopting AI in omnichannel retail is no longer a “nice-to-have” but a “must-have”.

This article explores how AI-driven omnichannel strategies are revolutionizing the retail landscape, offering businesses new ways to leverage technology for long-term, sustainable growth

Personalization and Customer Insights 

AI enables retailers to deliver personalized experiences by leveraging customer data from multiple sources. With machine learning (ML) algorithms, businesses can analyze browsing behavior, purchase history, and even social media interactions to build a comprehensive customer profile. This profile is then used to power product recommendations, services, and content tailored to each individual. Key AI applications in personalization and customer intelligence include: 

Personalized Product Recommendations 

AI-driven recommendation engines analyze data across all channels to suggest the most relevant products to each customer, thereby increasing conversion rates. For instance, when a shopper searches for a product on a mobile app, AI algorithms can recommend related items based on their purchase history and browsing behavior across platforms. Around 80% of consumers are willing to buy more from brands that offer a personalized experience. 

Dynamic Content and Offers 

With AI, retailers can trigger timely promotions for the right customer segments. If a shopper views a product on the website but leaves without purchasing, AI can automatically send a personalized discount code via email or mobile push notification to encourage them to return and complete the order. This approach boosts engagement and significantly reduces cart abandonment. 

Behavioral Customer Segmentation 

AI supports behavioral segmentation, allowing retailers to cluster customers based on how they shop and interact with the brand. Frequent shoppers can be rewarded with VIP privileges, while low-frequency customers can be targeted with limited-time offers designed to re-engage them and increase purchase frequency. 

Chatbots and Virtual Assistants 

AI-powered chatbots deliver personalized support by accessing customer profiles, order history, and browsing activity. Operating 24/7, chatbots can handle FAQs, assist with product discovery, and even cross-sell or upsell complementary items to increase average order value. A survey from PwC indicates that roughly 87% of consumers believe AI has improved their shopping experience, and 73% are willing to use AI chatbots for customer service during their purchase journey. 

Inventory Optimization with AI in Omnichannel Commerce 

Inventory management in a traditional omnichannel environment is complex and often leads to stockouts or overstock. AI-powered inventory management systems streamline this process, enabling retailers to maintain optimal stock levels across all channels. 

Demand Forecasting 

AI can forecast future demand by analyzing historical sales data, current trends, and external factors such as seasonality. With more accurate demand forecasting, retailers can avoid both out-of-stock situations and excess inventory, reducing markdowns and storage costs. Studies show that AI-driven demand forecasting can reduce forecast error by up to 30%. 

Automated Replenishment 

Leveraging predictive analytics, AI can automate replenishment orders so that best-selling products are always available while minimizing the risk of dead stock. AI can also detect regional demand differences, allowing businesses to fine-tune inventory levels at each store. This creates a more responsive supply chain and can reduce stockout events by up to 40%. 

Omnichannel Inventory Visibility 

AI provides real-time inventory visibility across all channels: online, in-store, and warehouse. Customers benefit from accurate stock information, while retailers can confidently implement services such as “Buy Online, Pick Up In-Store” (BOPIS) without operational friction. This level of visibility also supports more efficient inventory allocation, especially during peak demand periods. 

Supply Chain Optimization 

AI-driven supply chain analytics help retailers optimize logistics and distribution. Algorithms can determine the most efficient delivery routes, streamline warehouse operations, and predict potential disruptions. This is particularly critical for retailers offering same-day or next-day delivery, where AI can identify the fastest and most cost-effective path from fulfillment centers to customers. 

Read more: What is eCommerce Integration? Foundation of eCommerce Automation

Elevating Customer Service in Omnichannel Retail 

Customer service is a core component of the omnichannel experience, and AI is redefining how retailers engage with shoppers across touchpoints. From virtual assistants to AI-powered analytics, these tools ensure every interaction is more efficient and more relevant. 

Predictive Customer Service 

AI can anticipate support needs before customers submit a ticket. For example, if a customer repeatedly returns a specific product, AI can flag this pattern and alert the customer service team to proactively reach out. This level of predictive service helps reduce churn and strengthens brand loyalty. 

24/7 Support 

AI-powered chatbots and virtual assistants provide round-the-clock support across all channels, reducing waiting times and enhancing customer satisfaction. These virtual agents can handle routine inquiries, track orders, and assist with returns, freeing human agents to focus on complex, high-value interactions. 

Customer Sentiment Analysis 

AI-based sentiment analysis tools allow retailers to monitor customer satisfaction by analyzing feedback across social media, email, and support tickets. The technology can detect negative sentiment in real time, enabling teams to take immediate corrective action to protect the customer experience. 

Voice and Visual Search 

With AI, retailers can offer voice search, allowing customers to find products without typing, which is especially impactful on mobile. Visual search lets shoppers upload images to discover similar items, delivering a more intuitive and convenient product discovery experience aligned with modern consumer behavior. 

Real-Time Pricing Strategies for Omnichannel Commerce 

Dynamic pricing is another powerful AI use case, allowing retailers to adjust prices in real time based on demand, competition, and other market variables. This is particularly important for omnichannel retail, where price consistency and responsiveness are critical to customer trust. 

Competitive Price Monitoring 

AI algorithms can continuously monitor competitors’ prices and adjust a retailer’s prices accordingly, helping maintain competitiveness while protecting margins. This is essential in an environment where customers can compare prices across platforms within seconds. 

Dynamic Pricing Models 

By leveraging historical sales data, seasonal trends, and customer behavior, AI models can determine optimal price points to maximize both revenue and profit. For instance, AI can increase prices during peak demand periods or trigger markdowns for slow-moving inventory to accelerate sell-through. 

Personalized Pricing 

Personalized pricing focuses on offering individual discounts or loyalty incentives based on each customer’s shopping behavior. By analyzing purchase frequency, loyalty, and spending patterns, AI can generate tailored offers that drive engagement and increase customer lifetime value. 

AI-Enhanced Omnichannel Marketing Campaigns

AI-generated insights empower retailers to design and execute more precise marketing campaigns, ensuring they reach the right customers at the right time. Multichannel data analysis makes marketing strategies more targeted and more efficient. 

Omnichannel Marketing Campaigns 

AI enables retailers to orchestrate integrated omnichannel marketing campaigns that reach customers via email, social media, mobile apps, and other digital touchpoints. This integration ensures consistent messaging, regardless of where customers interact with the brand. 

Predictive Analytics for Campaign Optimization 

Predictive analytics can identify which customer segments are most likely to respond to a given promotion, allowing marketers to optimize budget allocation. Campaigns can be adjusted in real time based on performance metrics, increasing ROI and engagement rates. 

Customer Journey Mapping 

With AI, retailers can build detailed customer journey maps to understand how each touchpoint influences purchase decisions. This data supports hyper-targeted marketing at every stage-from awareness and consideration to conversion-enabling businesses to design strategies aligned with customer needs at each step. 

Challenges of Applying AI in Omnichannel Retail 

While AI offers transformative advantages for Omnichannel retail, practical implementation remains fraught with strategic hurdles. To fully harness the potential of this technology, enterprises must identify and resolve four core challenges: 

• Data Ethics and Security: Data privacy, cybersecurity, and algorithmic bias are paramount concerns. AI applications must ensure transparency, ethical integrity, and strict compliance with global legal regulations.  

• Operational Adaptation: Transitioning from traditional models to AI integrated systems requires high agility in operational processes across all customer touchpoints.  

• Resources and Governance: Maximizing AI’s utility demands structured investment in staff training, standardized data management systems, and continuous system maintenance.  

• System Innovation: The most significant barrier lies in the seamless synchronization of data between legacy systems and modern platforms to create a centralized, consistent data architecture. 

Faced with complex operational and data architecture challenges, businesses require a partner with proven technical expertise. With extensive experience in deploying complex eCommerce systems, SECOMM stands as a reliable partner, helping enterprises mitigate technical risks, optimize costs, and accelerate time-to-market. 

Read more: Strategies for Applying AI in eCommerce to Enhance Operational Efficiency and Sales

Conclusion: Are You Ready for the Omnichannel AI Era? 

AI is transforming omnichannel retail by enabling seamless integration across all customer touchpoints, from personalized recommendations to intelligent inventory management. As retailers continue to innovate, AI-driven omnichannel strategies will sit at the heart of superior shopping experiences, stronger brand loyalty, and sustainable profitability. 

Are you ready for a new wave of retail transformation in 2026? With more than 10 years of experience delivering specialized eCommerce solutions for leading enterprises in Vietnam and overseas markets, SECOMM is ready to partner with you to build a secure, scalable, and high-performing omnichannel ecosystem. 

Contact SECOMM today for tailored omnichannel consulting that aligns with your business model and long-term growth strategy. 

eCommerce has become an integral part of our daily lives, offering unparalleled convenience and access to a vast array of products. However, as the industry continues to grow, so does its environmental footprint. From excessive packaging waste to carbon emissions from shipping, the environmental impact of eCommerce cannot be ignored. This brings us to the concept of sustainable eCommerce—a transformative approach that seeks to minimize the negative environmental effects of online retail while promoting ethical business practices.

Sustainable eCommerce is not just a trend; it’s a response to the increasing consumer demand for environmentally friendly and socially responsible products. A survey shows that 72% of respondents reported that they were actively buying more environmentally friendly products than they did five years ago, while 81% said they expected to buy even more over the next five years.

In this blog, we will delve into the essence of sustainable eCommerce, explore its importance, examine the growing demand for it, and provide practical steps on how you can become a responsible merchant.

What is sustainable eCommerce?

Sustainable eCommerce refers to the practice of conducting online business in a way that minimizes environmental impact and promotes social responsibility. At its core, it involves making mindful decisions at every stage of the business process, from product sourcing and manufacturing to packaging, shipping, and customer engagement. The goal is to reduce the carbon footprint, minimize waste, and ensure that ethical standards are upheld throughout the supply chain.

Key components of sustainable eCommerce

There are some common components in the eCommerce sustainability, including:

Eco-Friendly Products

Offering products that are made from sustainable materials, are biodegradable, or have a lower environmental impact is crucial. This means choosing materials that are renewable, such as organic cotton or bamboo, over conventional materials that may deplete natural resources or cause pollution. Additionally, promoting products that are ethically sourced ensures that they are produced under fair labor conditions, respecting workers’ rights and contributing to social sustainability.

Sustainable Packaging

Sustainable packaging involves using materials that can be recycled, are biodegradable, or are made from recycled content. For instance, using cardboard boxes made from recycled paper or packing peanuts that are biodegradable can greatly reduce the environmental footprint. This approach not only minimizes waste but also appeals to environmentally conscious consumers.

Energy Efficiency

Reducing energy consumption in the warehousing and logistics aspects of eCommerce is another critical component. This can be achieved by:

• Using Renewable Energy: Powering warehouses and offices with solar, wind, or other renewable energy sources.
• Optimizing Delivery Routes: Using route optimization software to minimize fuel usage and emissions during delivery.
• Investing in Energy-Saving Technologies: Implementing LED lighting, energy-efficient HVAC systems, and other technologies that reduce overall energy consumption.

Waste Reduction

Minimizing waste throughout the entire eCommerce process is essential. This involves:

• Efficient Inventory Management: Using systems that prevent overstocking and reduce the likelihood of unsold goods going to waste.
• Recycling Programs: Implementing robust recycling programs in warehouses and encouraging customers to recycle packaging materials.
• Designing Durable Products: Creating products with a longer life cycle, which reduces the need for frequent replacements and lowers the overall waste generated.

Ethical Business Practices

Ensuring that all business practices are ethical and transparent is fundamental to sustainable eCommerce. This includes:

• Fair Labor Practices: Treating all employees and suppliers fairly, ensuring safe working conditions, and providing fair wages.
• Supporting Fair Trade: Sourcing products that adhere to fair trade principles, which support better prices, decent working conditions, and fair terms of trade for farmers and workers in developing countries.
• Transparency: Being open and honest with consumers about the sustainability efforts and practices of the business. This can build trust and loyalty among customers who value ethical and responsible business operations.

By integrating these key components to strategies, eCommerce businesses can significantly reduce their environmental impact, support social responsibility, and meet the growing demand from consumers for more sustainable and ethical products.

Why is eCommerce sustainability important?

Understanding the importance of eCommerce sustainability is crucial for businesses looking to thrive in today’s market. Here are several reasons why adopting sustainable practices in eCommerce is vital:

Environmental Impact

The environmental impact of traditional eCommerce practices is significant. From the excessive use of plastic packaging to the carbon emissions from shipping and logistics, the eCommerce industry contributes to environmental degradation. By adopting sustainable practices, businesses can significantly reduce their carbon footprint, decrease pollution, and help conserve natural resources. Sustainable eCommerce practices, such as using eco-friendly packaging and optimizing delivery routes, play a vital role in mitigating the industry’s environmental impact.

Consumer Behavior

Consumer behavior is shifting towards sustainability. More and more customers are becoming environmentally conscious and prefer to purchase from brands that align with their values. Studies show that a growing number of consumers are willing to pay a premium for products that are sustainably produced and packaged. By adopting sustainable practices, eCommerce businesses can meet this demand, attract a broader customer base, and enhance customer loyalty. Being a responsible and eco-friendly brand can also differentiate a business in a crowded market.

Business Benefits

Sustainable eCommerce practices can lead to significant business benefits. These include cost savings from reduced waste and energy consumption, improved brand reputation, and increased customer loyalty. Businesses that prioritize sustainability can also access new markets and opportunities, such as partnerships with other eco-friendly brands and certifications that can enhance credibility. Additionally, sustainable practices can lead to innovation, as companies find new ways to reduce their environmental impact and improve efficiency.

Regulatory Compliance

Governments and regulatory bodies are increasingly implementing stricter environmental regulations. Businesses that do not comply with these regulations risk facing fines, penalties, and damage to their reputation. By adopting sustainable practices, eCommerce businesses can stay ahead of regulatory changes, ensure compliance, and avoid potential legal issues. Proactively embracing sustainability also positions businesses as leaders in their industry, setting an example for others to follow.

Long-Term Viability

Sustainability is essential for the long-term viability of businesses. As natural resources become scarcer and environmental issues become more pressing, companies that do not adopt sustainable practices may face higher costs and supply chain disruptions. By integrating sustainability into their business model, eCommerce companies can ensure they are resilient to future challenges and are better prepared for a changing market landscape. Sustainable practices also contribute to a positive corporate image, which can attract investors and stakeholders who prioritize responsible business operations.

How to become a sustainable eCommerce business

Becoming a sustainable eCommerce business involves implementing practices that minimize environmental impact and promote social responsibility. Here are key steps to help you achieve sustainability:

Optimize Supply Chain

Optimizing your supply chain is crucial for sustainability. This involves sourcing materials and products from suppliers who adhere to ethical and environmental standards.

• Ethical Sourcing: Choose suppliers that provide eco-friendly materials, such as recycled or renewable resources. Ensure that these suppliers follow fair labor practices and maintain high environmental standards.
• Local Suppliers: Whenever possible, source products locally to reduce the carbon footprint associated with long-distance transportation.
• Supplier Audits: Regularly audit your suppliers to ensure they comply with your sustainability criteria and make improvements where necessary.

Optimize Shipping Strategy

Shipping is a significant contributor to the environmental footprint of eCommerce. Optimizing your shipping strategy can help reduce emissions and improve efficiency.

• Route Optimization: Use software to plan the most efficient delivery routes, reducing fuel consumption and emissions.
• Eco-Friendly Shipping Options: Offer customers eco-friendly shipping options, such as slower shipping methods that are less carbon-intensive.
• Carbon Offsetting: Invest in carbon offset programs to compensate for the emissions generated by shipping activities. This can include projects like reforestation or renewable energy initiatives.

Offer Recyclable Packaging

Packaging is a major source of waste in eCommerce. Switching to recyclable packaging can significantly reduce environmental impact.

• Sustainable Materials: Use packaging materials that are recyclable, biodegradable, or made from recycled content, such as cardboard, paper, or compostable plastics.
• Minimal Packaging: Design packaging to be minimal yet protective, reducing the amount of material used.
• Customer Education: Include clear instructions on how customers can recycle or dispose of packaging materials responsibly. You can also encourage customers to reuse packaging for other purposes.

Join Environmental Charities

Supporting environmental charities and initiatives can enhance your sustainability efforts and demonstrate your commitment to making a positive impact.

• Partnerships: Partner with environmental organizations to support projects like reforestation, conservation, or clean energy. This not only contributes to environmental sustainability but also enhances your brand image.
• Donations: Allocate a portion of your profits to donate to environmental causes. Publicize these efforts to show customers that their purchases contribute to a greater good.
• Employee Engagement: Encourage your employees to participate in environmental volunteer activities and promote sustainability within your organization.

By implementing these strategies, your eCommerce business can significantly reduce its environmental impact, meet the growing demand for sustainable practices, and build a loyal customer base that values social responsibility. Adopting sustainability is not only good for the planet but also beneficial for your business’s long-term success.

Final words

eCommerce sustainability is no longer a luxury but a necessity. Consumers are increasingly prioritizing eco-friendly and socially responsible brands, and businesses must adapt to meet this demand. Embracing sustainable eCommerce practices, businesses can make informed decisions that contribute to a healthier planet.

Building upon the narratives in parts 1 and 2, this third part invites you to delve into the stories of the remaining brands within the series of 14 that migrate from WooCommerce to Shopify Plus. Explore how this strategic decision has led to their success in terms of sales and paved the way for sustainable growth in the future.

1. Alternative Brewing

Alternative Brewing is a leading brand in Australia specializing in providing high quality coffee making equipment and utensils. After operating on WooCommerce, Alternative Brewing encountered a problem. WooCommerce eCommerce websites require constant maintenance, causing a lot of worry on shopping occasions like Black Friday or Cyber Monday.

Within 4 months of converting to the Shopify Plus platform, Alternative Brewing’s new eCommerce website loaded faster and had faster checkout, helping the brand significantly increase average order value. Shopify Plus platform with an intuitive, user-friendly interface, Alternative Brewing does not need to deal with a lot of complicated code. This allows the Alternative Brewing team to focus on growing their business and make more informed decisions with Shopify’s in-depth reports and analytics.

Website: https://alternativebrewing.com.au/

Industry: FnB

Traffic: 919,295/month

Rank: #3,071 (Australia) & #144,195 (Global)

2. Duradry

Duradry is a leading personal care brand that offers effective antiperspirant products. Operating on WooCommerce costs Duradry a lot of money when testing many different marketing campaigns. The brand migrated to the Shopify Plus platform to take advantage of many exclusive tools and solutions that help them optimize operations and deploy marketing processes more effectively.

Duradry also leverages Shopify Collabs to partner with popular content creators to drive marketing success, bringing Duradry products to more potential customers. The result was 250 content creators joining Duradry’s community, $50k in sales through Shopify Collabs in less than 7 months.

Website: https://duradry.com/?view=hero-a

Industry: Beauty & Cosmetics

Traffic: 386,080/month

Rank: #119,405 (USA) & #445,775 (Global)

3. AMR Hair & Beauty

AMR Hair & Beauty is one of the leading suppliers of hair care and beauty products in Australia. Established in 2004, AMR has quickly grown to become a trusted destination for hair salons and individual consumers.

Although WooCommerce has served AMR Hair & Beauty well for many years, with the rapid growth of the business, the platform began to show its limitations. Among them are limited scalability, difficult order management, poor security, and suboptimal customer support.

After switching to Shopify Plus, AMR Hair & Beauty leveraged the B2B on Shopify solution to build a wholesale store and further customize advanced search features and filtering options. This means AMR Hair & Beauty’s B2B customers can quickly narrow down search results and view products along with prices and offers. As a result, AMR Hair & Beauty increased sales by 200%, average B2B order value by 77%, and conversion rate by 93%.

Website: https://amr.com.au/

Industry: Beauty & Cosmetics

Traffic: 258,448/month

Rank: #8,360 (Australia) & #381,873 (Global)

4. Abode Living

Abode Living was founded in 1991 and since then the brand has become Australia’s leading supplier of luxury bed linen, using the highest quality European fabrics and sewing products in its own factories. I’m in Australia.

With the need to increase online sales in Australia and other markets, and upgrade customer experience. However, the previous platform the company used, WooCommerce, did not offer enough flexibility to customize advanced features. WooCommerce also doesn’t give Abode Living the ability to add international marketplaces to its existing eCommerce system. Switching to Shopify Plus met all of Abode Living’s goals. The brand saw a 15% increase in average order value, faster page load speeds, and faster responses.

Website: https://www.abodeliving.com/

Industry: Home Funishing

Traffic: 16,645/month

Rank: #57,874 (Australia) & #2,352,607 (Global)

Final Words

So, SECOMM has gathered insights from 14 representative brands that courageously stepped out of the “WooCommerce world” to revamp their eCommerce websites with Shopify Plus. These brands prioritize customer experience and streamlined processes, inspiring others to confidently opt for platform migration.

Contact SECOMM or call directly at (+84)28 7108 9908 for advice and implementation of the eCommerce migration process from WooCommerce to Shopify Plus today!

Artificial Intelligence is no longer a distant technological concept or a temporary trend. According to the annual Future of Commerce Report by Shopify, 41% of retail businesses are actively integrating AI into their core systems to optimize operations in 2024. Businesses are no longer asking, “Should we use AI?”, but rather, “How can we convert this technology into tangible profit?”. 

In this article, SECOMM will deeply analyze the role of AI through practical data, detailing Strategies for Applying AI in eCommerce to Enhance Operational Efficiency and Sales

1. GenerativeAI: The Revolution in Content Production 

One of the biggest challenges for retail and manufacturing businesses is managing thousands, or even tens of thousands, of SKUs (Stock Keeping Units). Manually writing descriptions for each product is not only costly in terms of human resources but also lengthens the time it takes to bring a product to market. 

Practical Data: 

• According to a survey from the HubSpot State of AI Report, marketing professionals using AI save an average of 2.5 hours per day on repetitive tasks. 
• 63% of marketers predict that the majority of commercial content in the near future will be supported by Generative AI to ensure consistency and production speed. 

Proposed Solutions: 

• Automated Product Descriptions: Based on raw technical specifications, AI can write engaging, SEO-friendly product descriptions that are consistent with the brand’s voice in seconds. 
• Translation and Localization: For Cross-border eCommerce businesses, AI supports translation and content adjustment to suit the culture of each target market, helping to scale international business quickly. 
• Visual Content Creation: Modern AI tools can generate product images in various contexts (lifestyle images) without the need for costly physical photoshoots. 

Suggested AI Tools: 

• Content Writing (Text): Jasper AI, Copy.ai (Specialized for Marketing/Blog), or integrating the API of OpenAI (ChatGPT-4) directly into CMS/PIM. 
• Images & Videos (Visuals): Midjourney, Adobe Firefly (For generating copyrighted product images), Synthesia (For creating product introduction videos using AI avatars). 
• Translation (Localization): DeepL or Weglot (Specialized, deep, multi-language automatic translation for websites). 

2. Large-Scale Customer Experience Personalization

Customers today don’t just buy products; they buy a “validated and understood experience”. Displaying generic content is increasingly becoming the main reason for high bounce rates. 

Practical Data: 

• A deep-dive report by McKinsey on Personalization indicates that companies that excel at personalization can increase revenue by up to 40%. 
• According to Salesforce, 65% of customers expect companies to adapt to their needs immediately. 

Proposed Solutions: 

• Smart Recommendations: Instead of general suggestions, AI analyzes browsing history, purchase behavior, and real time context to provide “Hyper-personalized” recommendations, increasing the conversion rate (CR) and average order value (AOV). 
• Semantic Search: Improves internal search engines (Site Search) to understand the user’s intent rather than just matching exact keywords. For example: When a customer searches for “dark running shoes for men,” AI will understand and return accurate results even if the product description does not contain that exact phrase. 
• Virtual Shopping Assistants: Next-generation AI integrated chatbots are capable of consulting like a real salesperson, resolving queries, and supporting the checkout process 24/7. 

Suggested AI Tools: 

• Search & Merchandising: Algolia, Klevu (Noted for AI Search & NLP), Nosto (Specializes in eCommerce experience personalization). 
• Customer Care (Chatbot): Chattive, Gorgias (Deeply integrated with Shopify/Magento), Intercom Fin (AI Chatbot for automated issue resolution), Tidio. 
• Email Marketing: Klaviyo (Uses AI to predict optimal email sending time – Smart Sending Time, and segmenting abandoning customers – Churn prediction). 

3. Optimizing Product Data Management (PIM & Data Quality) 

This is the “submerged part of the iceberg” that is less often mentioned but determines the success of the eCommerce system. Messy product data lacking attributes will cause the AI tools mentioned above to perform poorly or yield incorrect results. 

Practical Data: 

• A study from Inriver also emphasized that data quality (PIM) is a prerequisite for AI deployment. 
• According to Salsify, 54% of consumers will not buy if product information is inaccurate or incomplete, and 71% of users will return items if the received goods do not match the description.

Proposed Solutions: 

• Automated Data Enrichment: AI can scan product images to automatically fill in missing attributes (such as color, material, style) into the PIM (Product Information Management) system, saving thousands of data entry hours. 
• Data Quality Control: AI detects incorrect, duplicate, or inconsistent information across sales channels, ensuring data is always “clean” and accurate. 
• Category Classification: Automatically sorts products into the correct categories on the website based on technical characteristics.

Suggested AI Tools: 

• Product Information Management (PIM): Inriver, Akeneo, Salsify (Leading global PIM platforms with built-in AI modules for data enrichment). 
• Process Automation: Zapier or Make.com (Connecting data between applications using AI logic). 

4. Challenges and Notes on AI Deployment 

Although the benefits are immense, AI deployment is not a “magic spell” without the right strategy. 

• “Garbage in, Garbage out” Principle: AI is only smart when your input data is accurate. Businesses need to build a standardized data foundation (like PIM, ERP, CRM) before expecting AI to deliver results.
• The Human Factor: AI is a support tool, not a complete replacement for humans. Strategic supervision by specialized teams is needed to ensure ethical integrity, accuracy, and alignment with brand values.
• Security: Ensure compliance with customer data privacy regulations when using third-party AI tools. 

Conclusion 

The application of AI in eCommerce is no longer a fleeting trend, but a strategic lever for businesses to break through in a fiercely competitive landscape. From content automation to customer experience optimization, AI helps businesses achieve more with fewer resources. However, this journey requires a solid technology foundation and a long-term strategic mindset. 

Is your business ready for the AI eCommerce era? 

Contact SECOMM today for a consultation on your digital transformation roadmap, building a robust eCommerce system, and integrating the latest technology solutions. 

Should Small and Medium-sized Enterprises (SMEs) invest in AI, or is it only for large corporations?

AI is now democratized. Without a multi-million-dollar budget, SMEs can fully start with cost-effective AI tools as a Service (SaaS) to automate content writing or customer service chatbots. In fact, SMEs are the biggest beneficiaries of AI because this technology helps optimize human resources, allowing a small team to handle the workload of a large enterprise.

Is integrating AI into existing eCommerce systems (like Magento, Shopify) complicated?

The level of complexity depends on your goals. If you are just installing a Chatbot or a Recommendation tool: Integration is often quick through existing APIs or Extensions. If you want to build deep AI models (like logistics demand prediction): This will require a specialized technical team for data planning and system integration. Secomm specializes in providing technical integration solutions, ensuring AI tools run smoothly on your eCommerce platform without business interruption.

Are there risks related to customer data security when using AI?

Yes, if not managed correctly. This is why businesses need to carefully choose reputable technology partners (such as Salesforce, Adobe, Algolia...) that comply with international security standards (GDPR, ISO). Secomm always advises customers to build strict security procedures when connecting the API between the website and third-party AI tools.

How does Secomm help businesses apply AI?

Secomm does not directly build AI chips; we act as a strategic solution integrator. We help you with: Consulting: Assessing where your business needs AI (Content, Customer Service, or Logistics). Technology Selection: Recommending the most suitable AI tools. Technical Deployment: Connecting (Integration) these tools to your Magento/Shopify/WooCommerce website so they operate synchronously.

According to Business Research Insights, in 2023, the global e-commerce platform market size will exceed $7 billion, with projections to surpass $24 billion by 2031. The eCommerce market is growing fast and expected to triple by 2031. Yet, many businesses still struggle with disconnected systems that slow operations and fragment data. The solution lies in connecting everything that drives your online business – eCommerce Integration. So, What is eCommerce integration?  Foundation of eCommerce automation?  

What Is eCommerce Integration?

eCommerce integration is the process of connecting all digital systems that your online business relies on  from storefronts and inventory to marketing and finance. Rather than treating each tool as a standalone platform, integration transforms them into one cohesive ecosystem where data flows freely, automatically, and accurately. 

In simple terms, integration means your ERP, CRM, OMS, payment gateways, and marketing platforms can “talk” to each other, allowing your operations to run smoothly and your teams to focus on growth, not manual tasks. 

When systems are integrated properly, your business gains transparency, speed, and scalability. You no longer need to manually update stock, export customer data, or reconcile reports – the systems do that for you, in real time. 

Why Integration Matters? 

Integration does more than link software; it creates the foundation for automation and intelligent decision-making.
When your eCommerce tools share data seamlessly, you can: 

• Eliminate duplicate work and human error 

• Offer a consistent customer experience across all channels 

• React to real-time insights faster 

• Scale your business efficiently 

In other words, integration transforms your operations from reactive to proactive — giving you full control over your business ecosystem. 

Core Integration Types Every eCommerce Business Should Have

To build a truly connected and future-ready eCommerce ecosystem, businesses need a few key types of integration that unify all aspects of their operations.

Let’s explore the main categories that make modern commerce run efficiently:

1. eCommerce Integration with Business Administration (ERP & CRM)

ERP and CRM systems form the operational core of any eCommerce business. ERP manages financials, products, and inventory, while CRM centralizes customer profiles, interactions, and engagement data. When integrated, these systems give your business a unified view of both operations and customers. 

Benefits: 

• Real-time synchronization between sales, finance, and customer records. 

• Improved forecasting and inventory control. 

• Personalized marketing and better customer retention. 

Example: Integrating SAP Business One or Odoo ERP with Salesforce or HubSpot CRM enables automatic updates from orders to invoices and customer engagement data. 

For enterprises managing massive data warehouses and fragmented data sources beyond standard CRM capabilities, implementing a Customer Data Platform (CDP) is the key to achieving a truly unified Single Customer View. Learn more about when to upgrade: What is a CDP? Comparing CDP and CRM

2. eCommerce Integration with Operations & Logistics (OMS & WMS)

Order Management Systems (OMS) and Warehouse Management Systems (WMS) ensure that every order is processed efficiently and accurately. Integration between these systems automates fulfillment, reduces human error, and provides full visibility into inventory. 

Benefits: 

• Automated order routing and warehouse synchronization. 

• Real-time stock visibility for customers and staff. 

• Faster, error-free order fulfillment. 

Example: Platforms like Manhattan Associates, NetSuite WMS, or ShipStation can integrate with eCommerce stores using middleware tools such as Boomi or Celigo. 

3. eCommerce Marketing Integration

Marketing integration bridges the gap between your online storefront and essential digital marketing ecosystems, such as Email Automation, CRM, and behavioral analytics platforms.

By establishing bi-directional data synchronization, businesses can move beyond manual processes to automate campaigns, hyper-personalize the customer journey, and measure marketing ROI with precision.

Key Benefits:

• Real-Time Segmentation: Execute campaigns based on live customer data and segmentation.

• Automated Workflows: Streamline post-purchase care chains or trigger abandoned cart reminders automatically.

• Unified Analytics: Gain a holistic view of performance by cross-referencing sales data with marketing metrics.

Practical Application: Integrating robust platforms like Shopify or Magento with tools such as Klaviyo, Mailchimp, or HubSpot Marketing Hub allows businesses to trigger automated email flows tailored specifically to user purchasing behavior.

4. eCommerce Payment Integration

Payment integration connects your website directly with secure payment gateways, ensuring that every checkout process is swift, automated, and fully transparent.

By embedding these systems, businesses create a seamless financial workflow that enhances the customer experience while optimizing backend operations.

Key Benefits:

• Streamlined Processing: Accelerates transaction speeds while significantly reducing manual entry errors.

• Automated Financials: Enables automatic transaction reconciliation and real-time financial reporting.

• Enhanced Security: Ensures strict adherence to PCI-DSS security standards, boosting brand credibility and customer trust.

Practical Application: Connecting global and local providers like Stripe, PayPal, ZaloPay, or MoMo directly to your eCommerce system ensures that every transaction is automatically updated in your accounting software and order management system.

5. eCommerce Integration with Data Analytics & Reporting

Integrating analytics tools centralizes critical information, ranging from sales and marketing to logistics into a single, unified dashboard. This creates a “Single Source of Truth” for your enterprise, eliminating data silos.

By consolidating these data streams, businesses can transition from reactive reporting to proactive, data-driven decision-making.

Key Benefits:

• 360° Business View: Gain comprehensive visibility over all operational activities.

• Real-Time Reporting: Monitor performance metrics and KPIs as they happen, not days later.

• Unified Data Consistency: Ensure all departments—from marketing to inventory—are aligned with the same accurate datasets.

Practical Application: Aggregating data streams from diverse sources (Websites, Marketing channels, CRM, and eCommerce platforms) into visualization tools like Google Looker Studio, Power BI, or Tableau. This enables deep, comprehensive analysis of omnichannel performance

. 

6. eCommerce Integration with Omnichannel Experience

Omnichannel integration bridges the gap between your branded website, physical retail locations (POS), and third-party marketplaces, delivering a truly unified experience for your customers.

By dismantling the barriers between channels, businesses ensure that the customer journey is seamless, regardless of where the transaction begins or ends.

Key Benefits:

• Unified Synchronization: Ensure pricing, promotions, and inventory levels are identical and up-to-date across every channel.

• Centralized Management: Consolidate orders from all sources into a single interface, simplifying fulfillment and logistics.

• Brand Consistency: Elevate customer loyalty and brand recognition by providing a consistent standard of service everywhere.

Practical Application: Leveraging middleware solutions like Celigo or Make.com to connect core platforms (e.g., Shopify Plus, Magento) with marketplaces like Shopee or Lazada. This ensures inventory, pricing, and customer data are synchronized in real-time.

The Business Impact of eCommerce Integration 

Integration directly impacts every core metric that matters to online retailers: 

• Efficiency: Teams spend less time on repetitive tasks. 

• Accuracy: Data stays consistent across departments. 

• Customer Experience: Faster, more personalized service. 

• Scalability: Easier expansion into new channels or markets. 

• Profitability: Reduced costs and higher operational visibility. 

Put simply, integration is no longer a technical upgrade; it’s a strategic necessity for sustainable eCommerce growth. 

Conclusion 

As the digital commerce landscape becomes more complex, integration defines how efficiently a business can operate and how quickly it can grow. It connects people, processes, and platforms into one intelligent system, laying the foundation for automation, innovation, and long-term success. 

Secomm helps businesses design, build, and optimize integrated eCommerce ecosystems, transforming disconnected operations into streamlined, automated growth engines. 

FAQ 

1. Why is integration required before automation?

Automation can only deliver value when systems share accurate, synchronized data. If your store, inventory, or CRM operate separately, automation may simply replicate existing errors at a faster scale. Integration connects every system - ensuring that when one action occurs (like a sale), all related platforms update instantly. In short, integration builds the data consistency automation needs to function correctly, preventing mismatched orders, duplicate records, or inaccurate reports.

2. Which systems should be integrated first?

Every eCommerce business should begin with the core operational systems: ERP (Enterprise Resource Planning): Manages products, stock, and financial data. CRM (Customer Relationship Management): Stores customer profiles, behaviors, and engagement history. OMS (Order Management System): Coordinates orders, fulfillment, and returns. Integrating these three first creates a unified operational core, where product updates, customer data, and order tracking flow automatically. Once this foundation is stable, you can expand integration into marketing, payments, and analytics systems for full automation.

3. How long does an integration project take?

The duration depends on system complexity, data volume, and API readiness. For smaller businesses with standard platforms (e.g., Shopify + HubSpot + Xero), integration may take 2-4 weeks. For mid- to large-scale enterprises using custom ERP or multi-store setups, timelines can extend to 3-6 months. At Secomm, integration projects follow a structured process: discovery → mapping → development → testing → optimization. This ensures stability, scalability, and security before automation is implemented.

4. Should small businesses invest in integration?

Absolutely, integration isn’t only for enterprises, it’s one of the most cost-effective growth enablers for small and mid-sized businesses. By connecting sales channels, payment gateways, and inventory systems, even small online stores can: Reduce repetitive manual work (like updating stock or customer lists). Improve order accuracy and processing speed. Gain visibility into performance across all channels. As your business grows, integrated systems make scaling seamless, without the need to rebuild your entire digital infrastructure.

In today’s fast-paced digital world, eCommerce has become a crucial aspect of how businesses operate and grow. As global internet access and adoption rapidly increase, with over five billion internet users worldwide, the number of people making purchases online is ever-increasing. In 2024, retail eCommerce sales are estimated to exceed 6.3 trillion U.S. dollars worldwide, and this figure is expected to reach new heights in the coming years.

Knowing this, companies are constantly seeking ways to enhance efficiency, reduce errors, and provide a seamless customer experience. This is where eCommerce automation comes into play.

By leveraging advanced technologies and tools, businesses can automate repetitive tasks, streamline operations, and scale their efforts without the need for proportional increases in manual labor.

In this blog, we’ll dive into the concept of eCommerce automation, exploring its benefits and drawbacks to help you understand how it can transform your online business. Whether you’re a small startup or a large enterprise, understanding eCommerce automation can be a game-changer in optimizing your operations and staying competitive in the market.

1. What is eCommerce Automation?

At its core, eCommerce automation involves the use of software, tools, and technologies to streamline and automate various aspects of online business operations. This includes a wide range of tasks, from inventory management and order processing to marketing campaigns and customer service.

Essentially, eCommerce automation aims to reduce the need for manual intervention in repetitive and time-consuming processes, allowing you to operate more efficiently and effectively. By automating routine tasks, you can free up valuable time and resources, enabling them to focus on strategic initiatives, innovation, and providing exceptional customer experiences. Whether it’s automatically updating inventory levels, sending personalized marketing emails, or providing instant customer support through chatbots, eCommerce automation empowers your team to work smarter, not harder, in today’s digital marketplace.

2. Five tasks you should automate

There are numerous tasks ripe for automation, but here are five crucial ones: inventory management, order processing, marketing campaigns, customer service, and reporting/analytics.

2.1 Inventory Management

Imagine you run an online store selling various products. Keeping track of inventory levels manually can be time-consuming and prone to errors. With automation, you can set up systems that automatically update your stock levels whenever a purchase is made or new stock arrives. Additionally, you can configure alerts to notify you when certain items are running low, prompting you to reorder them before they run out.

2.2 Order Processing

When a customer places an order on your website, there are several steps involved in processing and fulfilling that order. Automation can streamline this process by automatically routing orders to the appropriate fulfillment center or warehouse. It can also generate packing slips and shipping labels, ensuring that orders are processed quickly and accurately. With automated order tracking, both you and your customers can easily monitor the status of their orders from placement to delivery.

2.3 Marketing Campaigns

Marketing is essential for promoting your products and attracting customers to your online store. Automation can help you save time and reach a larger audience by automating email marketing campaigns and social media posts. You can set up automated email sequences to welcome new subscribers, nurture leads, and recover abandoned carts. Similarly, you can schedule social media posts in advance, ensuring consistent engagement with your audience across different platforms.

2.4 Customer Service

Providing excellent customer service is crucial for building trust and loyalty with your customers. However, managing customer inquiries and support tickets manually can be overwhelming, especially as your business grows. Automation can help lighten the load by using chatbots and automated response systems to handle common inquiries and support requests. These systems can provide instant responses to frequently asked questions, route complex queries to human agents, and even offer 24/7 support, improving the overall customer experience.

2.5 Reporting and Analytics

To make informed decisions and track the performance of your online store, you need access to accurate data and analytics. Manually collecting and analyzing data from various sources can be time-consuming and prone to errors. Automation can simplify this process by automatically collecting data from your website, sales platforms, and marketing channels. It can then generate customized reports and dashboards, providing valuable insights into your sales performance, customer behavior, and marketing ROI. With automated reporting and analytics, you can make data-driven decisions to optimize your eCommerce operations and drive business growth.

By automating these five key tasks, you can streamline your eCommerce operations, improve efficiency, and focus your time and resources on growing your business and providing exceptional customer experiences.

3. Benefits of eCommerce automation

Adopting eCommerce automation can brings your business many benefits. Here are some of them

3.1 Efficiency

Automation streamlines your business processes by taking care of repetitive tasks, freeing up your time to focus on more strategic activities. Instead of manually updating inventory or processing orders, automation tools can handle these tasks quickly and efficiently, allowing you to operate more smoothly and effectively.

3.2 Accuracy

By reducing reliance on manual data entry and human intervention, eCommerce automation helps minimize the risk of errors. Whether it’s updating inventory levels or processing customer orders, automated systems can perform tasks with a high level of accuracy, ensuring that your business operations run smoothly and your customers receive the correct products on time.

3.3 Scalability

As your eCommerce business grows, automation allows you to scale your operations without a proportional increase in workload. Whether you’re handling a handful of orders or thousands of transactions per day, automated systems can adapt to the increasing demands of your business, ensuring that you can meet customer needs efficiently and effectively.

3.4 Cost Savings

While there may be initial investments required to implement automation tools and systems, the long-term cost savings can be significant. By streamlining your operations, reducing errors, and improving efficiency, eCommerce automation helps lower your overall operational costs, allowing you to allocate resources more effectively and invest in other areas of your business.

3.5 Enhanced Customer Experience

In today’s competitive eCommerce landscape, providing exceptional customer service is essential for building brand loyalty and driving repeat business. Automation plays a key role in enhancing the customer experience by providing quicker and more consistent service. Whether it’s responding to customer inquiries instantly with chatbots or delivering personalized marketing messages based on customer preferences, eCommerce automation helps create a seamless and enjoyable shopping experience for your customers, ultimately leading to higher satisfaction and loyalty.

By leveraging the benefits of eCommerce automation, you can streamline your operations, reduce costs, and deliver a superior customer experience, ultimately driving growth and success in the competitive online marketplace.

4. Drawbacks of eCommerce automation

While eCommerce automation offers numerous benefits, there are also some drawbacks to consider.

4.1 Initial Costs

Implementing eCommerce automation systems can incur significant upfront expenses. You may need to invest in software licenses, hardware infrastructure, and training for employees to effectively use these systems. For enterprises with limited financial resources, or don’t want to invest too much in this aspect, these initial costs can be a barrier to adoption.

4.2 Complexity

Adopting eCommerce automation often involves navigating complex systems and technologies. You may encounter challenges in integrating automation tools with your existing workflows and processes. Additionally, employees may require time and training to familiarize themselves with the new systems, leading to potential productivity disruptions during the transition period.

4.3 Over-reliance

While automation can enhance efficiency and streamline operations, your team risk becoming overly dependent on technology. Reliance on automated systems may leave you vulnerable to disruptions such as technical failures or system downtimes. Without proper contingency plans in place, these disruptions could significantly impact business operations and customer satisfaction.

4.4 Customization Limits 

Off-the-shelf automation solutions may not always fully align with the unique needs and requirements of every business. Customizing and tailoring automation tools to fit specific business processes can be challenging and time-consuming. You may find yourself constrained by the limitations of pre-built automation solutions, hindering your ability to fully optimize your eCommerce operations.

4.5 Impact on Jobs

One of the most significant concerns surrounding eCommerce automation is its potential impact on employment. As your business automate repetitive and manual tasks, there is a risk of job displacement for workers whose roles are replaced by automated systems. This could lead to workforce reductions and require you to invest in reskilling and retraining programs for affected employees.

By understanding and addressing these drawbacks, you can make informed decisions about the extent to which you adopt eCommerce automation, mitigating potential challenges and maximizing the benefits of automation for your operations.

5. Case Study: Success Stories

5.1 Amazon

Background: Amazon, founded by Jeff Bezos in 1994, has evolved from an online bookstore to one of the world’s largest eCommerce platforms. With a vast array of products and a global customer base, Amazon’s success lies in its ability to innovate and optimize its operations continuously.

Automation Implemented: Amazon has heavily invested in automation across various aspects of its eCommerce operations.

• Inventory Management: To manage its extensive inventory efficiently, Amazon utilizes robots and automated sorting systems in its warehouses. These robots navigate through the aisles, retrieving items and bringing them to human workers for packing and shipping.
• Order Fulfillment: Amazon’s order fulfillment process is highly automated. Automated packing machines pack orders quickly and accurately, while conveyor belts transport packages to shipping stations. Robotic arms label and sort packages, ensuring that orders are dispatched promptly.

Results: Amazon’s automation efforts have yielded several significant benefits:

• Increased Efficiency and Speed: By automating tasks such as inventory management and order fulfillment, Amazon has significantly increased its operational efficiency. Orders are processed and shipped faster, reducing delivery times and improving overall customer satisfaction.
• Reduced Errors in Order Processing: Automation has minimized the risk of errors in order processing. With robotic systems handling tasks such as picking and packing, the likelihood of mistakes is greatly reduced, ensuring that customers receive the correct items in their orders.
• Enhanced Customer Satisfaction with Quicker Delivery Times: Faster order processing and shipping have led to quicker delivery times for Amazon customers. With the implementation of automation, Amazon can fulfill orders more rapidly, meeting customer expectations for speedy delivery and enhancing their overall shopping experience.

5.2 Sephora

Background: Sephora is a leading global beauty retailer known for its wide range of cosmetics, skincare, and fragrance products. With a strong presence both in physical stores and online, Sephora has built a reputation for offering high-quality products and exceptional customer service.

Automation Implemented: Sephora has leveraged automation to enhance its personalized marketing efforts, catering to the unique preferences of individual customers.

• Data-driven Product Recommendations: Sephora utilizes customer data to analyze purchase history, browsing behavior, and product preferences. Based on this data, Sephora’s website and mobile app generate personalized product recommendations for each customer, suggesting items that align with their interests and needs.
• Automated Email Campaigns Tailored to Individual Customer Preferences: Sephora sends automated email campaigns tailored to each customer’s preferences and shopping habits. These emails include personalized product recommendations, exclusive offers, and reminders about new product launches or promotions. By segmenting its customer base and sending targeted emails, Sephora ensures that its marketing messages resonate with each recipient.

Results: Sephora’s automation efforts have yielded several positive outcomes:

• Improved Customer Engagement and Loyalty: By delivering personalized marketing messages, Sephora has strengthened its relationship with customers, leading to increased engagement and loyalty. Customers appreciate receiving relevant product recommendations and exclusive offers tailored to their preferences, leading to a deeper connection with the brand.
• Increased Sales Through Targeted Marketing: Sephora’s targeted marketing campaigns have proven highly effective in driving sales. By delivering personalized recommendations and promotions, Sephora encourages customers to make additional purchases, increasing their overall spend and lifetime value. The combination of personalized marketing and seamless shopping experiences has resulted in higher conversion rates and revenue growth for Sephora’s eCommerce platform.

Final Words

eCommerce automation offers significant benefits like increased efficiency and enhanced customer satisfaction, but it also poses challenges such as initial costs and job displacement. However, by carefully implementing automation tools and strategies, businesses can streamline operations and drive growth. Case studies of companies like Amazon and Sephora demonstrate the transformative impact of automation on eCommerce success.

Ready to take your eCommerce empire to the next level? Contact SECOMM today!

Over the past decade, Magento has solidified its position as one of the leading eCommerce platforms in the market. With its robust capabilities, the platform serves not only B2C businesses but is also a popular choice for enterprises.

By combining Magento’s strength with the specific requirements of B2B Commerce, you can leverage this platform’s powerful benefits. In the following part of the article, let’s explore 10 reasons why Magento is the ideal choice for deploying this great business model.

1. What is B2B Commerce?

Business-to-business commerce (B2B Commerce) refers to the buying and selling of goods or services between businesses rather than between a business and end consumers (B2C). In the B2B environment, transactions often occur on a large scale and involve large orders, long-term contracts, and strategic partnerships.

This business model has distinct characteristics and requirements compared to B2C Commerce. In the B2B world, businesses typically have more complex demands regarding product management, order management, customer management, and compatibility with enterprise resource planning (ERP), customer relationship management (CRM), and other systems.

Additionally, the business model often requires features such as order confirmation, complex payment processes, batch ordering, and wholesale pricing. For B2B enterprises, choosing a suitable eCommerce platform is crucial to ensuring business efficiency and delivering the best user experience for their partners and customers.

2. What is Magento?

Magento is a powerful and flexible eCommerce platform developed by Magento Inc., a subsidiary of Adobe. Launched in 2008, it quickly became one of the top choices for you looking to build and operate professional online stores.

It allows you to create custom eCommerce websites. This platform provides a range of features, including product management, order management, payment integration, customer management, and many others, enabling you to easily manage and operate your online stores efficiently.

It is built on open-source code, meaning that you can access and customize the platform’s source code based on specific technical requirements.

3. Ten reasons why you should choose Magento for B2B Commerce

Reason 1: Customization and scalability

Magento’s open-source platform characteristic enables businesses to easily and effectively expand their business scale. This is particularly important as businesses grow and must enhance the system’s scalability.

Additionally, the platform provides high customization capabilities, allowing businesses to adjust to their specific business needs flexibly. This also means that the shopping experience can be customized to become unique and tailored to the target customers.

Reason 2: The Comprehensive B2B platform

In addition to offering built-in Magento B2B features, the platform allows businesses to seamlessly and quickly integrate with many third-party applications and systems, thereby creating a comprehensive and automated eCommerce system. Some integrated systems may include:

• Enterprise Resource Planning (ERP) systems
• Customer Relationship Management (CRM) systems
• Product Information Management (PIM) systems
• Point of Sale (POS) systems, and so on.

Reason 3: Order management

Magento B2B provides a variety of order management features, from creating and editing orders to tracking and processing orders efficiently. This helps B2B businesses easily monitor and manage their orders accurately and consistently.

Additionally, it offers tools and features that allow tracking and analysing their orders’ performance. From generating overview reports to tracking order history and purchasing trends, the eCommerce model deployed, you can better understand your activities and make informed strategic decisions.

Reason 4: Payment and shipping options

Implementing Magento B2B allows you to offer more payment methods to customers, from online payments through electronic payment gateways to cash on delivery (COD).

Additionally, you can integrate various payment gateways through Magento, such as PayPal, Stripe, Authorize.Net, and many more. This ensures security and convenience in the payment process for both businesses and customers.

Reason 5: Segmentation

Magento B2B provides features and tools to implement customer segmentation strategies effectively. Among these, the most notable is the Advanced Reporting feature, which provides a dashboard for tracking and analyzing sales data.

With this feature, businesses can segment customers and customize experiences based on web browsing behavior, purchase history, and various other criteria.

Reason 6: Custom user roles and permissions

Customizing user roles and permissions is an important part of optimizing the B2B purchasing process. This feature allows B2B customers to create multiple accounts with different contact details for purchasing, ordering, quoting, negotiating, and payment. Additionally, Magento B2B allows sellers to create and assign admin accounts to manage specific customers.

Reason 7: Manage pricing through shared catalogs

In B2B Commerce, Magento helps manage quotations through shared catalogs, which effectively provides product information and prices to B2B partners and customers. These catalogs can be created based on criteria such as product type, product group, or other suitable business needs.

Within each shared catalog, administrators can define prices and special conditions for each product or product group. This helps create customized quotations that meet the specific requirements of each customer.

Reason 8: Advanced inventory management

Inventory management is a challenging task for businesses implementing B2B Commerce. The eCommerce platform provides advanced features to effectively manage and control your inventory levels. These features allow administrators to track inventory quantities and forecast future inventory needs.

Additionally, Magento B2B helps manage special types of inventory such as damaged goods, special inventory items, or batch inventory.

Reason 9: Enhanced security

Security is an important issue when building and developing online stores in general. Magento provides many advanced features to help B2B businesses to secure their eCommerce systems. Among these, PCI Compliance, 2FA, WAF, DDoS protection, and preventing CSRF and XSS attacks are notable.

Reason 10: Technical support

Technical support plays a crucial role in maintaining and operating an efficient online store. Magento B2B provides tools and support services to help users address technical issues and optimize the performance of their eCommerce websites.

This includes expert support via phone, email, or online. Additionally, Magento has a large and vibrant community of developers, experts, and end-users. You can search and ask questions on the forum to receive assistance from the community.

Build your first Magento B2B site today!

In the context of the increasingly developing and fiercely competitive eCommerce market, using a powerful eCommerce platform is extremely important to ensure the success. With its unique features and superior flexibility, Magento has proven to be a top choice for building and developing B2B stores.

Need more deep advice? Contact SECOMM or call (+84)28 7108 9908 now!

Upgrading to Shopify Plus is a strategic decision for growing ecommerce enterprises. Many merchants have encountered the challenges and opportunities this upgrade brings along their journey.

From optimizing business performance to expanding operations globally, upgrading to Shopify Plus isn’t just a technical step but also an opportunity to transform ecommerce activities into a springboard for market breakthroughs.

In this article, let’s explore the steps to upgrade to Shopify Plus and some critical considerations.

1. What is Shopify Plus?

This is the premium version of the Shopify platform, specially designed to meet the needs of large and rapidly growing ecommerce businesses. With Shopify Plus, you can experience many powerful features and services that help optimize operations, expand scale, and enhance customer experiences.

One notable aspect of Shopify Plus is its flexibility and ease of customization. You can leverage features such as multi-store management, integration with ERP and CRM systems, creating multilingual and multi-channel websites, as well as adjusting interfaces and features according to your specific needs.

In particular, Shopify Plus provides a secure and easily scalable infrastructure that is capable of handling large volumes of traffic and online transactions robustly. With Plus, you can ensure that your website operates smoothly and seamlessly, even during peak shopping seasons.

2. Why upgrade to the Shopify Plus plan?

Upgrading from the standard versions of the Shopify platform to the Plus version is a significant milestone in the transformation of ecommerce businesses. Below are eight benefits and also eight main reasons driving businesses to undergo the transition:

Enhanced customization & scalability

Shopify Plus offers a range of powerful features and tools to customize and expand ecommerce websites flexibly and efficiently. These include customizing checkout pages, personalizing customer experiences, and customizing product displays.

Additionally, you can utilize some exclusive solutions, such as LaunchPad, Shopify Scripts, and Shopify Functions, to customize shopping experiences and automate sales processes.

Increased bandwidth and staff accounts

High traffic volumes will require a large amount of bandwidth to maintain a stable website. Shopify Plus allows you to access unlimited bandwidth, 200TB of storage, and unlimited staff accounts to handle large transaction volumes efficiently.

Optimized transaction costs

Upgrading to Shopify Plus can help optimize transaction costs. If you use Shopify Payments, transaction fees are the lowest in all Shopify pricing plans but will be customized based on geographical regions. Conversely, Plus merchants must pay 0.2% per transaction for security and compliance costs.

Deploy Headless Commerce

In the Plus version, you’ll be provided with tools and solutions to build a Headless ecommerce website. Through the Hydrogen + Oxygen solution, you can leverage the power of Headless architecture to create more customized and flexible customer experiences.

Deploy B2B Commerce

Shopify Plus provides features and tools to expand your B2B operations. The recent Shopify Editions Winter ’24 update introduced new features to optimize B2B Commerce activities.

From Headless B2B and advanced order management to integrated payment systems and unique features for B2B customers, Shopify Plus helps you streamline your operations and enhance customer relationships.

Expand international sales

With Shopify Plus’s multilingual and multi-channel capabilities, you can efficiently expand your operations to international markets. Shopify Plus provides tools and features to customize websites according to each market’s needs, from handling currencies to managing orders and shipping.

Ultilize POS Pro

The Plus merchants can utilize the exclusive POS Pro system for free. With advanced features, POS Pro allows seamless integration of multi-channel sales operations into the website, enables unlimited staff account access, and provides professional retail reports. This helps enhance customers’ shopping experience and optimize your offline and online sales activities.

Advanced customer support

When upgrading, you can expect more in-depth customer support services, especially in terms of consultation and technical support by a team of experts. Through hotlines, emails, and live chat, you can access the 24/7 support team.

Additionally, to help clients better understand this platform, Shopify offers a free learning program called Shopify Plus Academy. There, you can access detailed tutorials on setting up stores, customizing store interfaces, and much more.

3. When to upgrade to the Shopify Plus plan?

You currently on one of Shopify’s standard pricing plans may consider upgrading to Shopify Plus under the following circumstances:

• Monthly revenue exceeds $800,000 with over 100 transactions per minute. In such cases, a more robust system is needed to handle high traffic volumes without compromising user experience, and to effectively manage and optimize business performance.

• Expanding sales to international markets requires flexibility in managing multilingual, multi-currency, and region-specific inventory.

• Desire to harness the advantages of Headless Commerce architecture to enhance user experience and achieve deeper customization of user interface and technical infrastructure.

4. What to prepare before upgrading to Shopify Plus?

Before deciding to upgrade to Shopify Plus, there are four important steps that businesses need to take to ensure a smooth and effective upgrade process:

Define business goals

Firstly, you have to clarify your needs and wants. This includes evaluating the current and future growth of the business, as well as the necessary features to meet specific needs.

Prepare the data and Infrastructure

Next, you’ll need to prepare data and technical infrastructure for the transition process. This may involve backing up current data, checking the compatibility of current applications and features, as well as ensuring that the technical infrastructure is robust enough to satisfy your requirements.

Define features and tools in need

Finally, you’ll identify the specific features and services you desire from Plus. This may include considering features such as multi-store management, integration with ERP and CRM systems, multi-language and multi-currency support, as well as special features like deploying Headless Commerce and accessing POS Pro systems.

Set up a Shopify Plus store

Setting up a Plus store will differ from deploying previous standard pricing plans. Plus usage fees start from $2,300 per month, and this price isn’t fixed but customized based on each case’s specific needs. Therefore, you’ll need to contact the Shopify Plus team for advice. When collaborating with a Shopify Plus agency, the developer will work with the platform to provide a specific pricing quote.

5. The six-step process to upgrade to Shopify Plus

Below are six specific steps for the entire process of upgrading your ecommerce website system from a lower version to Shopify Plus:

Step 1: Partner with a professional Shopify Plus agency

The first and most important step is collaborating with experienced teams specialising in Shopify Plus to optimize the upgrade process and post-operation, especially concerning costs.

To select a suitable Shopify Plus development partner, you should consider previous Shopify Plus projects they have completed, how they identify and solve problems in each project, and feedback from previous clients regarding those projects.

Step 2: Evaluate and plan

The next step is equally important as it determines the effectiveness of the conversion and future operations. You and your development partners need to clarify business goals, identify necessary features and data to be transferred, and develop a specific deployment schedule based on these goals.

You’ll also need to ensure data backup and updates are safely conducted to avoid data loss during the conversion process.

Step 3: Execute deployment

After assessment and planning, proceed with upgrading to Shopify Plus. The development partner will set up and configure new features, migrate data from the old platform to the new one, and test compatibility to ensure the website operates smoothly.

Step 4: Test and adjust

After deployment, test and adjust the Shopify Plus website to ensure all features and functions work correctly. The development partner’s QA/QC team will collaborate with you to check the quality of the website experience as actual end-users and correct any issues that arise.

Step 5: Golive

Once testing is complete, the new ecommerce website will be launched into the market, and promotional campaigns will be deployed to attract initial traffic and orders.

Step 6: Train staff

Finally, employees should be trained to use and manage the new website on the Shopify Plus platform. You’ll provide detailed instructions on new features and how to use them to optimize the performance. Additionally, since Plus has unlimited staff accounts, personnel allocation should be reasonable and planned accordingly.

The Final Words

While upgrading to Shopify Plus can be complex, it significantly benefits business growth. From high flexibility and customization to scalability and deep customer service, Shopify Plus is the perfect choice for expansion.

Various insights and a systematic 6-step deployment process make the upgrade process more manageable. However, to increase efficiency and maintain the stability of the new website, businesses need a professional development partner to accompany them.

Contact SECOMM or call us at (+84)28 7108 9908 to plan your deployment today!

According to research from Omnisend, campaigns that use three or more channels achieve a purchase rate approximately 287% higher than single-channel campaigns. Omnichannel customers also have an average lifetime value around 30% greater than customers who shop through only one channel. In today’s highly competitive landscape, adopting AI in omnichannel retail is no longer a “nice-to-have” but a “must-have”.

This article explores how AI-driven omnichannel strategies are revolutionizing the retail landscape, offering businesses new ways to leverage technology for long-term, sustainable growth

Personalization and Customer Insights 

AI enables retailers to deliver personalized experiences by leveraging customer data from multiple sources. With machine learning (ML) algorithms, businesses can analyze browsing behavior, purchase history, and even social media interactions to build a comprehensive customer profile. This profile is then used to power product recommendations, services, and content tailored to each individual. Key AI applications in personalization and customer intelligence include: 

Personalized Product Recommendations 

AI-driven recommendation engines analyze data across all channels to suggest the most relevant products to each customer, thereby increasing conversion rates. For instance, when a shopper searches for a product on a mobile app, AI algorithms can recommend related items based on their purchase history and browsing behavior across platforms. Around 80% of consumers are willing to buy more from brands that offer a personalized experience. 

Dynamic Content and Offers 

With AI, retailers can trigger timely promotions for the right customer segments. If a shopper views a product on the website but leaves without purchasing, AI can automatically send a personalized discount code via email or mobile push notification to encourage them to return and complete the order. This approach boosts engagement and significantly reduces cart abandonment. 

Behavioral Customer Segmentation 

AI supports behavioral segmentation, allowing retailers to cluster customers based on how they shop and interact with the brand. Frequent shoppers can be rewarded with VIP privileges, while low-frequency customers can be targeted with limited-time offers designed to re-engage them and increase purchase frequency. 

Chatbots and Virtual Assistants 

AI-powered chatbots deliver personalized support by accessing customer profiles, order history, and browsing activity. Operating 24/7, chatbots can handle FAQs, assist with product discovery, and even cross-sell or upsell complementary items to increase average order value. A survey from PwC indicates that roughly 87% of consumers believe AI has improved their shopping experience, and 73% are willing to use AI chatbots for customer service during their purchase journey. 

Inventory Optimization with AI in Omnichannel Commerce 

Inventory management in a traditional omnichannel environment is complex and often leads to stockouts or overstock. AI-powered inventory management systems streamline this process, enabling retailers to maintain optimal stock levels across all channels. 

Demand Forecasting 

AI can forecast future demand by analyzing historical sales data, current trends, and external factors such as seasonality. With more accurate demand forecasting, retailers can avoid both out-of-stock situations and excess inventory, reducing markdowns and storage costs. Studies show that AI-driven demand forecasting can reduce forecast error by up to 30%. 

Automated Replenishment 

Leveraging predictive analytics, AI can automate replenishment orders so that best-selling products are always available while minimizing the risk of dead stock. AI can also detect regional demand differences, allowing businesses to fine-tune inventory levels at each store. This creates a more responsive supply chain and can reduce stockout events by up to 40%. 

Omnichannel Inventory Visibility 

AI provides real-time inventory visibility across all channels: online, in-store, and warehouse. Customers benefit from accurate stock information, while retailers can confidently implement services such as “Buy Online, Pick Up In-Store” (BOPIS) without operational friction. This level of visibility also supports more efficient inventory allocation, especially during peak demand periods. 

Supply Chain Optimization 

AI-driven supply chain analytics help retailers optimize logistics and distribution. Algorithms can determine the most efficient delivery routes, streamline warehouse operations, and predict potential disruptions. This is particularly critical for retailers offering same-day or next-day delivery, where AI can identify the fastest and most cost-effective path from fulfillment centers to customers. 

Read more: What is eCommerce Integration? Foundation of eCommerce Automation

Elevating Customer Service in Omnichannel Retail 

Customer service is a core component of the omnichannel experience, and AI is redefining how retailers engage with shoppers across touchpoints. From virtual assistants to AI-powered analytics, these tools ensure every interaction is more efficient and more relevant. 

Predictive Customer Service 

AI can anticipate support needs before customers submit a ticket. For example, if a customer repeatedly returns a specific product, AI can flag this pattern and alert the customer service team to proactively reach out. This level of predictive service helps reduce churn and strengthens brand loyalty. 

24/7 Support 

AI-powered chatbots and virtual assistants provide round-the-clock support across all channels, reducing waiting times and enhancing customer satisfaction. These virtual agents can handle routine inquiries, track orders, and assist with returns, freeing human agents to focus on complex, high-value interactions. 

Customer Sentiment Analysis 

AI-based sentiment analysis tools allow retailers to monitor customer satisfaction by analyzing feedback across social media, email, and support tickets. The technology can detect negative sentiment in real time, enabling teams to take immediate corrective action to protect the customer experience. 

Voice and Visual Search 

With AI, retailers can offer voice search, allowing customers to find products without typing, which is especially impactful on mobile. Visual search lets shoppers upload images to discover similar items, delivering a more intuitive and convenient product discovery experience aligned with modern consumer behavior. 

Real-Time Pricing Strategies for Omnichannel Commerce 

Dynamic pricing is another powerful AI use case, allowing retailers to adjust prices in real time based on demand, competition, and other market variables. This is particularly important for omnichannel retail, where price consistency and responsiveness are critical to customer trust. 

Competitive Price Monitoring 

AI algorithms can continuously monitor competitors’ prices and adjust a retailer’s prices accordingly, helping maintain competitiveness while protecting margins. This is essential in an environment where customers can compare prices across platforms within seconds. 

Dynamic Pricing Models 

By leveraging historical sales data, seasonal trends, and customer behavior, AI models can determine optimal price points to maximize both revenue and profit. For instance, AI can increase prices during peak demand periods or trigger markdowns for slow-moving inventory to accelerate sell-through. 

Personalized Pricing 

Personalized pricing focuses on offering individual discounts or loyalty incentives based on each customer’s shopping behavior. By analyzing purchase frequency, loyalty, and spending patterns, AI can generate tailored offers that drive engagement and increase customer lifetime value. 

AI-Enhanced Omnichannel Marketing Campaigns

AI-generated insights empower retailers to design and execute more precise marketing campaigns, ensuring they reach the right customers at the right time. Multichannel data analysis makes marketing strategies more targeted and more efficient. 

Omnichannel Marketing Campaigns 

AI enables retailers to orchestrate integrated omnichannel marketing campaigns that reach customers via email, social media, mobile apps, and other digital touchpoints. This integration ensures consistent messaging, regardless of where customers interact with the brand. 

Predictive Analytics for Campaign Optimization 

Predictive analytics can identify which customer segments are most likely to respond to a given promotion, allowing marketers to optimize budget allocation. Campaigns can be adjusted in real time based on performance metrics, increasing ROI and engagement rates. 

Customer Journey Mapping 

With AI, retailers can build detailed customer journey maps to understand how each touchpoint influences purchase decisions. This data supports hyper-targeted marketing at every stage-from awareness and consideration to conversion-enabling businesses to design strategies aligned with customer needs at each step. 

Challenges of Applying AI in Omnichannel Retail 

While AI offers transformative advantages for Omnichannel retail, practical implementation remains fraught with strategic hurdles. To fully harness the potential of this technology, enterprises must identify and resolve four core challenges: 

• Data Ethics and Security: Data privacy, cybersecurity, and algorithmic bias are paramount concerns. AI applications must ensure transparency, ethical integrity, and strict compliance with global legal regulations.  

• Operational Adaptation: Transitioning from traditional models to AI integrated systems requires high agility in operational processes across all customer touchpoints.  

• Resources and Governance: Maximizing AI’s utility demands structured investment in staff training, standardized data management systems, and continuous system maintenance.  

• System Innovation: The most significant barrier lies in the seamless synchronization of data between legacy systems and modern platforms to create a centralized, consistent data architecture. 

Faced with complex operational and data architecture challenges, businesses require a partner with proven technical expertise. With extensive experience in deploying complex eCommerce systems, SECOMM stands as a reliable partner, helping enterprises mitigate technical risks, optimize costs, and accelerate time-to-market. 

Read more: Strategies for Applying AI in eCommerce to Enhance Operational Efficiency and Sales

Conclusion: Are You Ready for the Omnichannel AI Era? 

AI is transforming omnichannel retail by enabling seamless integration across all customer touchpoints, from personalized recommendations to intelligent inventory management. As retailers continue to innovate, AI-driven omnichannel strategies will sit at the heart of superior shopping experiences, stronger brand loyalty, and sustainable profitability. 

Are you ready for a new wave of retail transformation in 2026? With more than 10 years of experience delivering specialized eCommerce solutions for leading enterprises in Vietnam and overseas markets, SECOMM is ready to partner with you to build a secure, scalable, and high-performing omnichannel ecosystem. 

Contact SECOMM today for tailored omnichannel consulting that aligns with your business model and long-term growth strategy. 

Vietnam’s eCommerce market is growing rapidly, driven by the rising demand for digitalization and automation among both local and international businesses. Along with this trend, many Vietnamese eCommerce Development companies have emerged as strategic partners in eCommerce platform development, offering end-to-end solutions from consulting and system development to operations and marketing. Below is a list of the top 10 leading eCommerce solution providers in Vietnam for 2025. 

1. SECOMM

SECOMM is a full-service provider of eCommerce solutions, developing bespoke suits that work in any complex system. With deep expertise across B2B and B2C sectors, SECOMM helps brands build scalable, conversion-focused platforms on Magento, Shopify, Headless Commerce, and more. Their services deliver full-circle ecommerce solutions from initial consulting to complete product deployment.  

What sets SECOMM apart is their commitment to agile execution, dedicated development teams, and a strong client-centric approach. Trusted by leading enterprises like Changi Airport Group, Vinamilk, Annam Group, Landnow, Suzuverse, My Market,… which across Vietnam, Singapore, Australia, and beyond. 

Key Services: 

• Ecommerce Consulting: Activate your eCommerce business with a clear and strategic roadmap. They provide in-depth business analysis, platform evaluation, and system architecture planning tailored to your goals. 

• Ecommerce Development: Develop high-efficiency eCommerce systems across websites, mobile apps, and headless platforms. Their solutions are scalable, customizable, and quality assured to fit diverse business models. 

• Ecommerce Operations: Ensure optimal system performance with ongoing maintenance, 24/7 monitoring, data security, and incremental updates to keep your platform running smoothly. 

• Ecommerce Marketing: Scale your business with integrated strategies including content marketing, SEO, and social media. They focus on data-driven performance to elevate brand visibility and engagement. 

• Management System Development: Integrate ERP, CRM, OMS, CDP and POS systems to streamline operations and improve cross-functional efficiency, all tailored to your business processes. 

• Customer Experience Solutions: Design and implement loyalty programs and omnichannel strategies that enhance engagement and build long-term customer relationships. 

• Team Outsourcing: build an in-house team or deploy a dedicated team for a specific project. They manage recruitment, training, and ongoing coordination

2. Kyanon Digital  

Kyanon Digital a digital transformation solution consulting and implementation company, especially solutions related to e-commerce and omnichannel experience platform. With an experienced team, Kyanon Digital is gradually becoming a reliable tech partner of many large retail corporations in the region from consulting on digital transformation models, choosing and implementing appropriate technology solutions to e-commerce logistics operations. In addition, Kyanon Digital is also chosen to be a strategic partner of many international technology companies in the same field. 

Key services: 

• Consulting on digital transformation and omnichannel experience. 

• Consulting on solutions for e-commerce technology and customer experience. 

• Develop and upgrade website/mobile application/super app. 

• E-commerce & logistics operation, customer service and system management. 

3. MAGENEST

Magenest is one of Vietnam’s most recognized eCommerce solution providers, focusing on digital transformation and enterprise integration. As an official Adobe (Magento) and Odoo partner, Magenest helps global brands build scalable, secure, and data-driven eCommerce systems. Magenest stands out for its holistic approach, bridging the gap between technology, operations, and marketing for medium to large enterprises. 

Key Services: 

• B2B & B2C eCommerce website development (Magento/Adobe Commerce, Shopify) 

• ERP and CRM integration (Odoo, Salesforce, HubSpot) 

• Cloud infrastructure and DevOps solutions (AWS, Google Cloud) 

• Digital marketing and automation 

4. BSS Commerce 

BSS Commerce is a powerhouse in the Magento ecosystem, offering a full suite of B2B extensions, custom development, and integration services. With years of experience serving international clients, BSS Commerce is known for delivering highly functional and scalable B2B commerce systems. Their B2B suite for Magento is widely adopted by enterprises seeking to enhance their online business workflows and customer experience. 

Key Services: 

• Commerce website development (Magento, Shopify) 

• B2B eCommerce solutions and extensions 

• Headless commerce and PWA development 

• System maintenance and optimization 

5. TECHVIFY Software 

TECHVIFY Software is a rapidly growing software development company providing custom eCommerce, web, and mobile solutions for global clients. Their strength lies in combining cutting-edge technologies with an agile development approach. TECHVIFY’s solutions are tailored for scalability, enabling businesses to optimize efficiency while enhancing user engagement. 

Key Services: 

• Custom B2B/B2C eCommerce website development 

• Mobile app development and integration 

• Cloud-based SaaS and automation solutions 

• AI-powered personalization and analytics 

6. CMC Software Solution 

Part of CMC Corporation, one of Vietnam’s largest IT groups, CMC Software Solution provides enterprise-grade digital transformation and eCommerce services. Their expertise covers complex system integration and high-level cybersecurity. CMC’s ability to integrate technology into large organizations makes them a preferred partner for enterprises transitioning into digital commerce. 

Key Services: 

• B2B and B2C eCommerce platform development 

• Enterprise software integration (ERP, CRM, SCM) 

• Cloud and cybersecurity solutions 

• Data analytics and business intelligence 

7. SmartOSC 

Founded in 2006, SmartOSC is an award-winning eCommerce agency with a global presence across Asia, Europe, and the U.S. They provide comprehensive digital commerce services that help brands scale internationally. SmartOSC is trusted by major global brands for its technical excellence, customer-centric approach, and strategic execution. 

Key Services: 

• Enterprise-level eCommerce development (Adobe, Shopify Plus, BigCommerce) 

• Experience design and UX optimization 

• Cloud infrastructure, DevOps, and system integration 

• B2B commerce strategy and digital transformation consulting 

8. OnPoint E-commerce 

OnPoint is Vietnam’s leading eCommerce enabler, helping brands manage and grow their online presence across multiple marketplaces and platforms. Unlike pure tech developers, OnPoint provides full eCommerce operation services tailored for B2B and B2C brands. With a strong local market presence, OnPoint enables global and domestic brands to succeed in Vietnam’s fast-growing eCommerce landscape. 

Key Services: 

• E-commerce operations and store management 

• Digital marketing and performance optimization 

• Fulfillment, warehousing, and logistics support 

• Marketplace and omnichannel management 

9. SotaTek 

SotaTek is a global software development company offering blockchain, web, and eCommerce solutions. Their development team delivers tailored B2B commerce platforms powered by modern technologies. SotaTek’s versatility and deep tech expertise make it a solid partner for businesses looking to build advanced, future-ready eCommerce ecosystems. 

Key Services: 

• Custom eCommerce website and app development 

• Blockchain integration for eCommerce 

• ERP/CRM integration and API development 

• Cloud-based solutions and AI automation 

10. Tigren 

Tigren is a specialized Magento development company with extensive experience in B2B and B2C eCommerce solutions. Known for its cost-effective and high-quality services, Tigren caters to clients worldwide. Tigren’s focus on performance and usability makes it ideal for businesses seeking reliable and affordable Magento-based eCommerce solutions. 

Key Services: 

• E-Commerce Website development 

• Progressive Web App Development 

• Hybrid Mobile App Development 
• Website Enhancements 

Final words 

Vietnam’s eCommerce industry is entering a booming phase, marked by the rise of reputable technology companies with international standards. Companies like SECOMM, SmartOSC, Magenest, BSS Commerce, TECHVIFY, and Kyanon Digital not only empower businesses to build robust eCommerce platforms but also accompany them on their journey of digital transformation, market expansion, and customer experience enhancement. 

If your business is looking to develop a fully optimized eCommerce system tailored to your needs, don’t hesitate to contact SECOMM, our team is always ready to support you every step of the way. 

The cosmetics eCommerce industry in Singapore is witnessing explosive growth and continuous innovation, becoming one of the most promising and dynamic markets in the Southeast Asia region. With the increasing demand for beauty and personal care products from consumers, coupled with support from advanced technology and digital infrastructure, online cosmetics businesses in Singapore have been seizing opportunities to expand market share and enhance customer experiences.

Below are cosmetics 8 eCommerce websites trusted by Singaporean consumers for shopping.

1. Watsons Singapore

The cosmetics and healthcare retail chain Watsons has gained fame across Asia, and Singapore is no exception. As a member of the A.S. Watson Group, Watsons has solidified its position with thousands of stores worldwide and a robust eCommerce website.

Watsons Singapore is renowned for its extensive product portfolio, ranging from cosmetics and skincare to haircare and healthcare products. The eCommerce website of Watsons Singapore is built on the SAP Commerce Cloud platform, providing customers with a smooth and diverse shopping experience. Search, product filtering, and cart features are optimized and customized, while encouraging customers to create accounts to enjoy exclusive benefits. This helps track and measure customer behavior on the website, leading to the most effective sales and marketing strategies.

• Website: watsons.com.sg
• Platform: SAP Commerce Cloud
• Traffic: 1.852M/month
• Ranking: #322 (Singapore) & #69,750 (Global)

2. Guardian Singapore

Guardian is a retail chain specializing in healthcare, cosmetics, and other consumer products. Guardian has a presence in many countries and regions worldwide, including Singapore, offering a range of products from renowned and reliable brands.

The eCommerce website of Guardian is built on the SAP Commerce Cloud platform, providing many useful features for users. Customers can easily search for and purchase products, manage their shopping carts, and make convenient payments. Additionally, the website offers promotions and online support services to help customers have a comfortable and secure online shopping experience. Furthermore, customers can also review and provide feedback on products, providing useful information for other users.

• Website: https://guardian.com.sg/
• Platform: SAP Commerce Cloud
• Traffic: 1.349M/month
• Ranking: #676 (Singapore) & #126,366 (Global)

3. Sephora Singapore

Similar to Guardian, Sephora is a global retail chain specializing in cosmetics and beauty, known for offering a variety of beauty products from leading brands worldwide. Currently, Sephora has a presence in the Singapore market with physical stores in major shopping centers and an eCommerce system, including a website and app for customers. Sephora is loved for its product diversity, customer care services, and innovation in the online cosmetics shopping experience.

Sephora’s eCommerce system in Singapore is built on Vue.js and Nuxt.js programming languages. With this system, Sephora’s customers can quickly search for and explore products through smart search bars and diverse filters. The online shopping experience is optimized with detailed product information, crisp images, and customer reviews.

The Sephora app is also highly regarded, making shopping easier for customers with features like “Virtual Artist” and receiving notifications about promotions. Overall, Sephora provides a range of features and services to meet customers’ cosmetics shopping needs, creating a professional and convenient online shopping experience.

• Website: https://www.sephora.sg/
• Programming language: Vue.js, Nuxt.js
• Traffic: 1.287M/month
• Ranking: #605 (Singapore) & #93,279 (Global)

4. Venus Beauty

Venus Beauty is one of the retail chains for cosmetics and personal care present in most shopping centers across Singapore, beloved for its product diversity and quality. Since its establishment in 2002, Venus Beauty has continuously grown and expanded, becoming a familiar destination for many local consumers.

The eCommerce website of Venus Beauty is built and developed on the Magento platform, with superior customization and scalability. Customers can easily search for and purchase products thanks to the intuitive and user-friendly website interface. Venus Beauty also regularly offers attractive promotional programs to attract customers to shop more on the website and app.

• Website: venusbeauty.com.sg
• Platform: Magento Open Source
• Traffic: 325,090/month
• Ranking: #2,211 (Singapore) & #321,368 (Global)

5. LanCôme Singapore

Lancôme Singapore is the branch of the renowned cosmetics brand Lancôme, part of the globally famous L’Oréal Group. Lancôme is known for its high-quality skincare products, makeup, and fragrances, always endorsed by beauty experts and celebrities. In Singapore, Lancôme not only offers premium products suitable for various skin types but also provides optimal online shopping experiences for customers.

The Lancôme website is developed on the Salesforce Commerce Cloud infrastructure with a user-friendly interface, allowing customers to browse, search, view products, and make purchases easily and quickly. The website also integrates AR technology to provide a “Virtual Try-On” experience, allowing customers to try on lipsticks, eyeshadows, and other products realistically before making purchasing decisions.

• Website: lancome.com.sg
• Platform: Salesforce Commerce Cloud
• Traffic: 170,443/month
• Ranking: #7,671 (Singapore) & #1,007,547 (Global)

6. Cocomo Singapore

Cocomo is an eCommerce website specializing in beauty and personal care products from Korean brands. Cocomo boasts a rich product portfolio, including cosmetics, skincare products, haircare, and various other beauty items, catering to all customer beauty needs.

The Shopify website of Cocomo Singapore is designed with a clear, intuitive interface, making it easy for users to search for and select products. Product categories are organized logically, along with efficient search tools, making shopping quick and convenient. Cocomo frequently offers promotions, discounts, and special deals, helping customers save money. These promotional offers are regularly updated and can be easily found on the homepage or product category pages.

• Website: https://www.cocomo.sg/
• Platform: Shopify
• Traffic: 138,532/month
• Ranking: #13,831 (Singapore) & #1,356,641 (Global)

7. Paula’s Choice

In Singapore, the skincare brand Paula’s Choice is just as renowned as in other markets. Founded by skincare expert Paula Begoun, the brand is famous for its science-backed skincare products, known to be safe and effective, free from harmful ingredients like fragrances or dyes.

Paula’s Choice eCommerce website is built on Shopify Plus. The website offers a range of skincare products, including cleansers, toners, serums, moisturizers, sunscreens, and specialized treatments like BHA, AHA, and retinol. These products cater to all skin types, from oily, dry, sensitive, acne-prone to aging skin. Each product on the website comes with detailed descriptions of ingredients, usage instructions, benefits, and supporting scientific research.

Paula’s Choice Singapore regularly runs discount programs, bundled gifts, and special offers for customers. Additionally, customers can easily access support from the customer service team via hotline, email, or live chat.

• Website: https://paulaschoice.sg/
• Platform: Shopify Plus
• Traffic: 132,171/month
• Ranking: #7,064 (Singapore) & #839,402 (Global)

8. Hush Singapore

Hush is a familiar destination for Singaporean consumers when they need to shop for cosmetics online. This retail giant specializes in providing beauty and personal care products from various leading brands worldwide such as Laneige, Aveeno, Bioderma, CeraVe, and more.

The Hush website is designed to be simple, modern, and user-friendly. Customers can easily search and browse through products thanks to clear categories and efficient search tools. Additionally, customers can make payments by registering an account or as a guest. Hush also offers fast and free delivery services, allowing customers to track their orders and estimated delivery times.

• Website: https://hush.sg/
• Programming language: Ruby
• Traffic: 77,937/month
• Ranking: #10,733 (Singapore) & #1,548,638 (Global)

Lời kết

In summary, the cosmetics eCommerce industry in Singapore has seen significant growth over the years with the presence of many reputable and well-known names. From international brands like Watsons, Lancôme, and Paula’s Choice to local eCommerce platforms like Cocomo and Hush, consumers have countless options to search for and purchase high-quality beauty and personal care products. Each website offers unique and convenient shopping experiences, catering to the increasingly diverse needs of customers.

Hopefully, the list above will help motivate many other beauty businesses to confidently build their own eCommerce websites.

Need more in-depth advice? Contact SECOMM today!